Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

aircanada.com/aeroplan.com - Experiences/Complaints/Issues

aircanada.com/aeroplan.com - Experiences/Complaints/Issues

Old Oct 27, 2019, 4:47 pm
  #5101  
 
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
it doesn’t explicitly tell me that I am logged out.
But any interaction after that requires me to login again. Always.

I use Mac Safari.


EDIT:
To clarify...
... any previous search no longer appears after the login.

...My gracious apologies for posting on this forum, if this turns out to be a glitch on my end and somehow not aeroplan’s fault...

Last edited by jerry305; Oct 27, 2019 at 10:12 pm Reason: EDIT: To clarify...
jerry305 is online now  
Old Oct 27, 2019, 4:48 pm
  #5102  
 
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,944
Meanwhile at AE - did someone forget to switch out the hamster?

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Jumper Jack is offline  
Old Oct 28, 2019, 10:24 am
  #5103  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 35,232
Originally Posted by Jumper Jack
Meanwhile at AE - did someone forget to switch out the hamster?

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
The Hamsters Union went on strike to get more than $14/hr.
yyznomad is offline  
Old Oct 28, 2019, 12:25 pm
  #5104  
Original Member
 
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,320
Thumbs down

Originally Posted by canadiancow
eUp is working for me, so I hope it's working for everyone else too.

If not, there are several other ways of doing it, such as calling in. Don't lose the R games because of this issue!
eup is still not working in Chrome for me but works fine in Firefox. Don't know if it has to do with blocking popups as I haven't bothered to chase it down.

Eup window does not come up from main page in Chrome, just keeps going back to main page.
canadiancow likes this.
BlondeBomber is offline  
Old Oct 28, 2019, 1:29 pm
  #5105  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,186
Meanwhile I know I'm not the only one getting this trying to log in to Altitude:

Bad Request
Your browser sent a request that this server could not understand.

canadiancow is online now  
Old Oct 28, 2019, 1:32 pm
  #5106  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 35,232
Originally Posted by canadiancow
Meanwhile I know I'm not the only one getting this trying to log in to Altitude:

Bad Request
Your browser sent a request that this server could not understand.
I just logged into Altitude without issues.
yyznomad is offline  
Old Oct 28, 2019, 1:36 pm
  #5107  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,186
Originally Posted by yyznomad
I just logged into Altitude without issues.
I've been getting this for weeks on a specific device. I could clear cookies, but I don't really need to check Altitude at work.

Cookie issues have plagued AC's site for years, and cause intermittent failures that differ from person to person.
canadiancow is online now  
Old Oct 28, 2019, 1:45 pm
  #5108  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 35,232
Originally Posted by canadiancow
I've been getting this for weeks on a specific device. I could clear cookies, but I don't really need to check Altitude at work.

Cookie issues have plagued AC's site for years, and cause intermittent failures that differ from person to person.
I know, amongst other issues.

Just reporting what I experience.
canadiancow likes this.
yyznomad is offline  
Old Oct 28, 2019, 2:22 pm
  #5109  
FlyerTalk Evangelist
 
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,578
Just tried logging in to aeroplan and got this message:

"We're currently undergoing routine maintenance of the site to ensure that you continue to have the best possible experience on Aeroplan.com. The site will be back up at 10:00 GMT at which point we’ll be happy to assist you."

Seriously - middle of the day "maintenance". BTW, It is now after 10:00 GMT - unless they mean tomorrow, next week or next year since they don't mention a date when they hope to be back up and kicking.
The Lev is offline  
Old Oct 28, 2019, 2:32 pm
  #5110  
Original Member
 
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,320
On top of the issues with the website, agents on SE line don't fare much better. Just tried to do a simple cancel upgrade request on a flight pass so I could modify my booking and it took her 20 minutes (she gave up after 10 and had to call the experts which took another 10 minutes). I don't mind when it is something complicated but I have been doing this for years with a simple short call. Would be better if we could cancel online if booking class is still available in the back.

Figured out the Chrome issue with eupgrades and it is related to popup blocking. Added Air Canada to the exclusions and works ok now.^
canadiancow likes this.
BlondeBomber is offline  
Old Oct 30, 2019, 9:46 am
  #5111  
 
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 578
This morning unable to do seat selection, times out
traacs is offline  
Old Oct 31, 2019, 12:42 pm
  #5112  
 
Join Date: Aug 2012
Posts: 422
aeroplan signin problem on both app and desktop?

12:42 pm mst right now. Anyone else having issues?

Wanted to check to see if there's J award avaibility on BR on Feb 21 between SGN-TPE and TPE-YVR.

Desktop: The server has encountered an internal problem and cannot complete your request. Please try again later.

App: This account is no longer valid (!!!!!!!)
seks is offline  
Old Oct 31, 2019, 12:58 pm
  #5113  
 
Join Date: Oct 2019
Posts: 13
My account works fine on desktop and mobile. 3pm EST

No J seat on either flights.
1A_1K is offline  
Old Nov 1, 2019, 6:48 am
  #5114  
 
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
eUp page appears half-broken this morning. I can login through the main AC.com portal but can't access my eUp account. Incognito doesn't seem to help.
jasdou is offline  
Old Nov 1, 2019, 8:01 am
  #5115  
 
Join Date: Aug 2012
Posts: 422
Originally Posted by 1A_1K
My account works fine on desktop and mobile. 3pm EST
I called yesterday around that time and I was getting "we are having higher than normal call volumes. unable to take your call. please call later" msg.

I just called again (8 am MST fri) and same message. I don't think I've ever receive that message before when calling in this early.

No J seat on either flights.
Alright thanks. Had to check. Don't want to lose out since I'm still stuck in Y for my booking for those segments.
seks is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.