aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Feb 15, 2019, 4:13 pm
#4726
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
Don't know if this is the correct place for this but I just spent more time on AC.com and their FB page trying to arrange flights out of YXH for This Xmas 319 days away. AC response to me was there are 4 flights per day during the week and 3 on Saturday and the flights are available 355 days in advance and that I need to call into AC for bookings in 2020.
AC Timetable Feb 21 2019
Feb 15, 2019, 8:42 pm
#4727
Join Date: Oct 2014
Location: yxh
Programs: 35 K
Posts: 191
Maybe it will be available online when the new timetable goes live on Feb 21?
AC Timetable Feb 21 2019
AC Timetable Feb 21 2019
Feb 19, 2019, 6:35 pm
#4728
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,566
eupgrade site is now busted in Chrome and FF, incognito and otherwise.
Looks like an invalid DOCTYPE declaration, causing all further JS to fail.
Looks like an invalid DOCTYPE declaration, causing all further JS to fail.
Feb 19, 2019, 11:57 pm
#4729
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,422
Feb 20, 2019, 10:59 pm
#4730
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,759
We're currently undergoing routine maintenance of the site to ensure that you continue to have the best possible experience on Aeroplan.com. The site will be back up at 11:00 GMT at which point we’ll be happy to assist you.
Feb 20, 2019, 11:27 pm
#4731
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
But I'm not on Aeroplan.com, I'm on https://altitude.aircanada.com/....
And GMT is back.
Feb 21, 2019, 10:19 am
#4732
Join Date: Aug 2016
Posts: 7
Can anyone check if you can see the details of reward tickets at aeroplan's website? Since yesterday, I was unable to see the details of my reward ticket (but I can see the ticket is issued.)
Feb 21, 2019, 10:27 am
#4733
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
You should also be able to check your booking on AC's website. Just enter the booking reference in this field
BTW, I just checked mine on the Aeroplan site and the details display
Feb 21, 2019, 10:42 am
#4734
Join Date: Aug 2016
Posts: 7
Thank you so much for the help. Yes, I have used reservation number to check every route of my itinerary, and they all look good. In the last year, I was encountering a similar thing, but it was due to the change of aircraft (thus I need to call-in and reconfirm my itinerary). Just wondering I need to call them again or it is a system maintenance.
Feb 21, 2019, 10:56 am
#4735
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Thank you so much for the help. Yes, I have used reservation number to check every route of my itinerary, and they all look good. In the last year, I was encountering a similar thing, but it was due to the change of aircraft (thus I need to call-in and reconfirm my itinerary). Just wondering I need to call them again or it is a system maintenance.
Regardless of what shows on the Aeroplan site, I and many others ALWAYS reconfirm with each of the partner airlines. If you can't do it on their websites or apps with their own booking reference, then you should call them and get them to send to a copy of the itinerary.
Remember - the itinerary is not the ticket and you must always have your original ticket with you when travelling (For eg. SQ's itinerary email always points that out).
Feb 21, 2019, 11:26 am
#4736
Join Date: Mar 2010
Posts: 614
Anyone else having trouble searching for flights on AE? Any search I do is met with "The city/airport entered cannot be found". Been like this for 3 hours now....
Feb 21, 2019, 11:34 am
#4737
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Maybe time to clear cookies...cache....quit and restart browser....try a different browser....all of the usual suggestions
I just did a random
But for sheer idiocy, this button.
If I wanted to compare to Air Canada, I would do it myself, thanks.
And since Air Canada does not fly to many routes that their partners do, why would I want to see Air Canada prices to BKK, etc, when I know they will be ridiculous or not available?
Who comes up with this nonsense?
Feb 21, 2019, 3:01 pm
#4739
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Getting pretty sick of the CAPTCHA every single time I visit aeroplan.com (Firefox on Win and Linux).
On the plus side, the Aeroplan Android app finally let me login today. Only took ... 2 months?
On the plus side, the Aeroplan Android app finally let me login today. Only took ... 2 months?
Feb 22, 2019, 10:35 am
#4740
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
FP app said I would be waitlisted for an eUpgrade.
It's full Y.
The 320 was booked 1/14, and it was R9.
Since I'm within 24 hours, I just did a complimentary upgrade anyway. But this isn't even the "Latitude needs R space" issue.
It's full Y.
The 320 was booked 1/14, and it was R9.
Since I'm within 24 hours, I just did a complimentary upgrade anyway. But this isn't even the "Latitude needs R space" issue.