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aircanada.com/aeroplan.com - Experiences/Complaints/Issues

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Old Jan 23, 2019, 1:20 am
  #4636  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,741
It has been a problem for a week or more. Check the general website thread.
capedreamer and 24left like this.
Adam Smith is offline  
Old Jan 23, 2019, 2:54 am
  #4637  
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Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Originally Posted by capedreamer
Surprised no one has mentioned this yet, but anyone else have trouble logging into AP?

I haven’t been able to via mobile or web for 36+ hours now.

Seep ost 4601 and onward

aircanada.com/aeroplan.com - Experiences/Complaints/Issues
capedreamer likes this.
24left is offline  
Old Jan 23, 2019, 9:13 am
  #4638  
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Join Date: Jun 2003
Location: YYC
Posts: 23,791
Originally Posted by Adam Smith
It has been a problem for a week or more. Check the general website thread.
I have been able to log in consistently through this period. On both my and my wife's accounts. Issue may be browser/installation/account specific?
Stranger is offline  
Old Jan 23, 2019, 10:14 am
  #4639  
 
Join Date: Dec 2009
Location: YOW
Programs: AC*75K, Hhonors Diamond
Posts: 102
Is anyone able to sign in to ac.com/ see their bookings?
hallwax0r is offline  
Old Jan 23, 2019, 10:18 am
  #4640  
 
Join Date: Jun 2009
Programs: Air Canada Aeroplan
Posts: 1,748
Originally Posted by hallwax0r
Is anyone able to sign in to ac.com/ see their bookings?
No. Can't price any itineraries either.
Mauricio23 is offline  
Old Jan 23, 2019, 10:42 am
  #4641  
 
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Originally Posted by Stranger
I have been able to log in consistently through this period. On both my and my wife's accounts. Issue may be browser/installation/account specific?
The website works fine for me, but the Android app can't do anything except spit errors out.
D404 is offline  
Old Jan 23, 2019, 10:51 am
  #4642  
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Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
My data point:
Aeroplan working for me (I'm keeping my enthusiasm low to manage my expectations )
Using Chrome Incognito on Mac
I can see my booking but I did not try to make a new one
I never use the iOS app, but that's me
24left is offline  
Old Jan 23, 2019, 11:28 am
  #4643  
 
Join Date: Jun 2009
Programs: Air Canada Aeroplan
Posts: 1,748
Originally Posted by 24left
My data point:
Aeroplan working for me
Aeroplan works. It's aircanada.com that does not. Now it has a banner across the top stating that it is not currently possible to complete a booking. Chrome incognito on mac as well.
Mauricio23 is offline  
Old Jan 23, 2019, 11:55 am
  #4644  
 
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Originally Posted by Mauricio23
Aeroplan works. It's aircanada.com that does not.
Aeroplan website, yes. Aeroplan App, still no for more than 10 days and counting.

Air Canada website no in Safari or Chrome (with or without incognito).

Another stellar day for AC IT overseas, and just booked away to AM for a flight coming up.
PointWeasel is offline  
Old Jan 23, 2019, 12:00 pm
  #4645  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Originally Posted by Mauricio23
Aeroplan works. It's aircanada.com that does not. Now it has a banner across the top stating that it is not currently possible to complete a booking. Chrome incognito on mac as well.
Oh, yes, I was only checking Aeroplan based on comments above

And indeed, the red banner on AC.com Maybe it's the snow...or the rain...

24left is offline  
Old Jan 23, 2019, 12:08 pm
  #4646  
 
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Originally Posted by 24left
Oh, yes, I was only checking Aeroplan based on comments above

And indeed, the red banner on AC.com Maybe it's the snow...or the rain...

Meanwhile I ended up making a couple of bookings on UA.com because of this.
jasdou is offline  
Old Jan 23, 2019, 12:33 pm
  #4647  
 
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,350
I’ve had 4 or 5 for a flight this week, too. Also happy to share.





Originally Posted by 24left
I think we are only supposed to get ONE of these. I received 4. Are any of you missing your pre-trip emails because I'm happy to send over one of these.

Time stamps are pretty close. Maybe AC It is broken.














Bartolo is offline  
Old Jan 23, 2019, 12:37 pm
  #4648  
 
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,350
Friend just told me she received several emails from AC this morning indicated all her upcoming flights were cancelled (4). Called AC in a panic and assured confirmed bookings exist.

Curious whether anyone else experienced this?
Bartolo is offline  
Old Jan 23, 2019, 1:02 pm
  #4649  
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Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Originally Posted by Bartolo
Friend just told me she received several emails from AC this morning indicated all her upcoming flights were cancelled (4). Called AC in a panic and assured confirmed bookings exist.

Curious whether anyone else experienced this?
Didn't you hear? AC recently hired Employee 1.
yyznomad is offline  
Old Jan 23, 2019, 2:40 pm
  #4650  
 
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,350
Originally Posted by yyznomad
Didn't you hear? AC recently hired Employee 1.
Missed that. Too many ACr flights. Kind of numbing.

AC hiring mistake clearly. Should have put you in charge. 😊
Bartolo is offline  



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