flyquiet

AC has dared me to go to the CTA more than once. I think they know exactly how close to the line they can skate. Not to say they have the CTA in their pocket but the way it works out, it sounds like the CTA's dialogue is scripted by AC. As long as they cling to the TTY excuse, they think they have it made. AC has told me to walk to a travel agent because they have no way for me to reach Reservations. (Despite every single person in Reservations likely having their own personal SMS device, they won't install that for the airline in place of the obsolete TTY.)

The Twitter team is great and I solve a lot that way, but they don't want to touch money.

AC, sadly, is not alone. I had a dreadful time wth UA last weekend, spending without exaggeration 36 hours of active time trying to change a booking, including someone doing me a favour spending 7 hours on HOLD, and 90 minutes on the phone for no success, driving to the airport, with no success, but then they finally just gave in and did the logical thing that matched the fare rules that they repeatedly claimed could not be done (because bug).

I have to do a lot on foot. Walk to the bank to get them to fix a security freeze on credit card (too many airline tickets on the same day), walk to the TA to book tickets the web won't show, drive to the airport to try to draw them a picture because words don't work, etc.

Just like I do with doctors, getting essentially veterinary care, I am all too often just stuck with whatever level of service they deign to give me. I am racking up AE miles that I can't spend because there is no way for me to "call in" to book the kind of itinerary you guys all book. Some day, I guess my estate will liquidate them all and someone will get a nice toaster.

24left

@flyquiet

Thanks for sharing this. I really can't begin to imagine......

flyquiet

@24left
Thanks - it's such chronic cognitive dissonance. On the one hand, I'm inconsequential and not worth accessible services, and on the other hand, this most recent frustration is literally a trip to sit on someone's doctoral committee.

canadiancow

I hope you know there are countless people on FT who would get on chat with you and the phone with AC or Aeroplan if you needed help.

canadiancow

Oh look it's 4pm PST.

That means it's midnight GMT.

That means I can't book on Aeroplan for today any more.

Yaaaaaaay

Adam Smith

I would second that offer.

? I'm on the site, search seems to be working okay, at least, although I'm not actually proceeding to booking.

canadiancow

I've been getting this since 4pm PST.

flyquiet

Thanks guys. I appreciate it.
It's a work in progress. Had a UA leg today and was met at the jet bridge by a porter with an iPad with my name, standing with a wheelchair for me.
#fail

Adam Smith

Strange, I've not had any problems there.

Adam Smith

So, I was trying to calculate AQD for an upcoming itinerary. Pretty simple itinerary, all AC, booked through ac.com. But the fare breakdown is all gone. Apparently there have been "changes to the itinerary" that mean it can no longer displayed. The only change is an eUp. So I had to go back and dig up the e-mail with the booking info. Yet another ac.com IT fail

kraftdinner_

Is it just me or is anyone else getting this error on the Aeroplan website?

"INCOMPLETE REQUEST

An error has occured, please contact Aeroplan at the following number: 1-800-361-5373 and specify the following error code: 7791014885861346660"

I know they usually do maintenance overnight, but this is the middle of the day...

Bartolo

Successful booking on AE 7 February.

D404

Adam Smith

Is it just me, or is the AC timetable PDF becoming ridiculously bloated? I seem to recall it being about 7-10MB for a long time, it was 17MB a couple weeks ago, and today it's over 20MB.

24left