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aircanada.com/aeroplan.com - Experiences/Complaints/Issues

aircanada.com/aeroplan.com - Experiences/Complaints/Issues

Old Oct 8, 2015, 12:40 pm
  #1546  
 
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,183
aeropeso site has been up sporadically. I was able to do flight searches, but also kept getting this.

==
Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
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Old Oct 8, 2015, 12:59 pm
  #1547  
 
Join Date: Nov 1999
Location: MEX/YVR/YYF
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Upgrade login down again.

Awesome online product reliability from a 5 Star Skytrax rated airline.

An error occurred and we were not able to validate your Aeroplan number. The system may be down at the moment. Please try again later or call Air Canada Reservations for assistance.
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Old Oct 8, 2015, 1:04 pm
  #1548  
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Originally Posted by PointWeasel
Upgrade login down again.

Awesome online product reliability from a 5 Star Skytrax rated airline.

An error occurred and we were not able to validate your Aeroplan number. The system may be down at the moment. Please try again later or call Air Canada Reservations for assistance.
I always thought it was my browser or iPhone before. can't believe it's a website issue. amazing.
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Old Oct 8, 2015, 1:14 pm
  #1549  
 
Join Date: Sep 2013
Programs: AC SEMM DL DM
Posts: 393
Aeroplan site's now saying it'll be down for "routine maintenance" until 23:00 GMT -- about four hours from now.

Diverting available bandwidth to watch streams of the Blue Jays' playoff game, perhaps?
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Old Oct 8, 2015, 1:18 pm
  #1550  
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Originally Posted by HometoYYZ
Aeroplan site's now saying it'll be down for "routine maintenance" until 23:00 GMT -- about four hours from now.

Diverting available bandwidth to watch streams of the Blue Jays' playoff game, perhaps?


And the "Time Stamp of the Day" is:


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Old Oct 8, 2015, 1:20 pm
  #1551  
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I like how they keep calling "unannounced mid-day outages" "routine maintenance". IT'S NOT ROUTINE IF IT'S DURING NORMAL OPERATING HOURS.

Or is it routine because it happens all the time?
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Old Oct 8, 2015, 1:36 pm
  #1552  
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Originally Posted by Smiley90
I like how they keep calling "unannounced mid-day outages" "routine maintenance". IT'S NOT ROUTINE IF IT'S DURING NORMAL OPERATING HOURS.

Or is it routine because it happens all the time?

Hmmmm....


routine
ro͞oˈtēn

noun
1.
a sequence of actions regularly followed; a fixed program.

adjective
1.
performed as part of a regular procedure rather than for a special reason.
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Old Oct 8, 2015, 1:47 pm
  #1553  
 
Join Date: Mar 2008
Location: Toronto, Canada
Programs: Aeroplan, Bonvoy, Alaska, Avios
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Originally Posted by Smiley90

Or is it routine because it happens all the time?
Nailed it!
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Old Oct 8, 2015, 11:43 pm
  #1554  
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AEROPLAN doesn't work at night.

AEROPLAN doesn't work during the day.

The AEROPLAN call centre closes at midnight EST.

When the AEROPLAN call centre is open but the site is down, you still have to pay a booking fee.

Does anyone else think this is a proper way to run a business?




.

Last edited by 24left; Oct 8, 2015 at 11:52 pm Reason: be specific
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Old Oct 9, 2015, 12:02 am
  #1555  
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The number of times during the day and night that the AE site has been down in recent days/weeks is absolutely bush league. It should and can not be tolerated.
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Old Oct 9, 2015, 12:14 am
  #1556  
 
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
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Originally Posted by 24left
AEROPLAN doesn't work at night.

AEROPLAN doesn't work during the day.

The AEROPLAN call centre closes at midnight EST.

When the AEROPLAN call centre is open but the site is down, you still have to pay a booking fee.

Does anyone else think this is a proper way to run a business?
See, in my line of business, when your equipment is out of service you lose money hand over fist. In AE's universe, having the website down means more revenue from phone booking fees. Maybe some exec needed to inflate his next quarter's bonus and decided to take the website down for a while?
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Old Oct 9, 2015, 3:48 am
  #1557  
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I am beginning to think this is significant enough to be reported to their shareholders as a material adverse event. From that perspective I hope it has consequences for the dummies in charge of this useless organization.

As it effects AC's millions of customers as well, same goes for AC shareholders. They send a PR every time bad weather hits. This is as bad as a snowstorm.
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Old Oct 9, 2015, 9:42 am
  #1558  
 
Join Date: Dec 2014
Location: Canada
Posts: 822
Originally Posted by eigenvector
See, in my line of business, when your equipment is out of service you lose money hand over fist. In AE's universe, having the website down means more revenue from phone booking fees. Maybe some exec needed to inflate his next quarter's bonus and decided to take the website down for a while?
I've had the RBC travel redemption call centre waive the telephone booking fee by telling them that the RBC travel online site is down. I find it incredible if AE would not do the same.Its easy for a telephone agent to confirm the site being down....

Has anyone actually asked for the fee to be waived when their site was down?
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Old Oct 9, 2015, 10:26 am
  #1559  
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Originally Posted by jubberly
I've had the RBC travel redemption call centre waive the telephone booking fee by telling them that the RBC travel online site is down. I find it incredible if AE would not do the same.Its easy for a telephone agent to confirm the site being down....

Has anyone actually asked for the fee to be waived when their site was down?

Hmmm....examples......in this thread as well as others.

Member can't book on site. Check.
Agents acknowledge site is down. Check.
Member asks for fee to be waived.....
....Often not the answer you were looking for.

Which leads many to conclude that they are not nice to do business with and leads others to conclude it's all about the cash grab from the fee.

You decide for yourself.


Still no way to run a business

.

Last edited by 24left; Oct 9, 2015 at 12:17 pm Reason: grammar
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Old Oct 9, 2015, 11:50 am
  #1560  
 
Join Date: Apr 2007
Location: Toronto, Ont., Canada
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Posts: 2,183
Originally Posted by jubberly
Has anyone actually asked for the fee to be waived when their site was down?
Many have. No they acknowledge the site is down, but won't waive the fee.

Many are upset because it looks like a cash grab. Very inefficient way to do business for that kind of cash grab. But aeropeso management so far, feel it's just fine. The management still get their big bonuses, so to them, nothing is wrong.
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