It just depends on what your expectations and attitudes are.

If you're absolutely high maintenance and expect the world when paying a T fare, well, you will be disappointed. If you're paying a full J fare and have a bad experience, then you will be pissed. If you go in with reasonable expectations and a good-humoured attitude, then I'd say that, more than average, AC should be at least able to meet that/those expectation(s).

Or maybe it isn't sad. The person wanted a forum to vent, so he came here.

This is no different than you venting to a stranger on the street or your friends about your own company, experiences, etc.

I guess you missed the whole CCAA thing where we gave up anywhere from 15 to 30% of our salaries? :rolleyes:

( not complaining just informing, I understood the need)

In CCRA, employees made significant concessions and some are bitter about it enought that they let it effect the service where some rise about that and provide examplary service. Typically I get 1/3 good service, 1/3 average service, 1/3 sub par service but some of those are out of Checkin / Gate agent or FA's control such as flight delays, missing baggage, etc.

That is why my opinion of AC have increased over the last year. I had 2 absolutely wonderful In charges, and they were actually for flights in the back of the bus and one a little over a year ago for a transborder in J. They are seasoned AC flight staff and builds a lot of team spirit with their flight crew and look after the passengers between services with water service at intervals,etc rather than staying in the galley for a good part of the trip only chatting to each other or reading magazines or books for hours. I had significant conversations with those in charges and one felt bad about charging passengers for meals, etc. since he spent most of his career where it was a part of the service. I asked about the concessions a little with 1-2 and they said that yes it happened and they are being asked to do more but it happened with a lot of other airlines too. They try not to let that effect the service they or their crew provides to the passenger. I was not prepared for the great service and had nothing to thanks the in charge / crew with except a big smile and a sincere thank you. I was so impressed with the crew in the Vegas trip (in J but the in charge spent a lot of time in the back with service) that I gave one of the 2 bottles of French champagnes I was taking to a friend to the FAs to help them celebrate the new year. On a couple of return flights from Europe, I met with great FA / crew that I have given away some of my belgium chocolate stash as thank you.

I find the LHR trips (often in C on upgrade) has good food, good seat with decent but not spectacular service. Of course international C is far better than international Y and the service in both cabins met my expectation for their respective cabins but I don't think I had one that stood out in my mind as having memorable service. But I do think the FAs that get these international flights are more senior...

oppp, just realized that I am significantly off topic...

Well put. ^

You forgot to mention shamelessly crappy wines. Makes me cry.

Advertising to the world how clueless Canadians must be when it comes to wines. An embarrassment to all of us.

I guess you missed where your union was given millions in stock and they were dumb enough not to hold on to it.