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The Air Canada Early Status Recognition Thread

The Air Canada Early Status Recognition Thread

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Old Aug 19, 19, 11:20 pm   -   Wikipost
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2017 Altitude Status

Here are the Reduced eUpgrade Credits selection for Bundle 1 & Bundle 2 for each Early Status Recognition Altitude Status:
Code:
 E35K E50K
 Bundle 1: 5 eUpgrade (instead of 10) Bundle 1: 5 eUpgrade (instead of 30)
 Bundle 2: 5 eUpgrade (instead of 20) Bundle 2: 5 eUpgrade (instead of 10)
 
 E75K SE100K
 Bundle 1: 10 eUpgrade (instead of 40) Bundle 1: 10 eUpgrade (instead of 50)
 Bundle 2: 5 eUpgrade (instead of 15) Bundle 2: 5 eUpgrade (instead of 20)
Package Received Timeframe:

E35K - 5 to 6 Business Days (Based in YYZ)
E50K - 7 Business Days (Based in YYZ)
E75K - 10 Business Days (Based in YYZ)
E100K - 14 Business Days (Based in YVR)
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Old Jan 13, 13, 11:36 am
  #856  
 
Join Date: Nov 2012
Location: YWG
Posts: 2,114
Originally Posted by GJS - yow View Post
All levels are included. I should have said that the sweep tonight is to determine the 2013 Altitude status for all Aeroplan members (i.e. all status miles for 2012 should now be in the accounts).
Just curious, but who told you that the sweep is tonight?
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Old Jan 13, 13, 12:59 pm
  #857  
 
Join Date: Oct 2012
Location: YYT
Programs: AC*SE
Posts: 71
I just checked my account and it still shows Elete with 114,000 miles for 2012. I went past 100,000 on Nov. 27th.
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Old Jan 13, 13, 2:38 pm
  #858  
 
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,539
Originally Posted by hydrogen View Post
Just curious, but who told you that the sweep is tonight?
The trustworthy people at the Aeroplan centre.
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Old Jan 13, 13, 5:31 pm
  #859  
 
Join Date: Sep 2012
Location: Australia and Canada
Programs: Qantas FF Plat; AC 50K; Virgin Aust Silver; SPG, Accor Gold
Posts: 795
Originally Posted by GJS - yow View Post
Final sweep to determine Altitude Level for 2013 will be complete on Jan. 14.

I am an E and passed the 100k mark with a flight on Dec. 15 and subsequent posting of the bonus status miles on Dec. 24.

I was told (in my case) to expect SE privileges as of Monday, Jan. 14 (i.e. able to eUpgrade with a 7 day window).
My dates, miles and situation is almost identical to yours.

I'm hoping you are right (and not doubting what you were told), but I expect 2013 status to be computed tonight, but I'm not expecting recognition of SE status until 1 March based on what ACTT posted a while back.

Happy to be wrong though ... flew in from SYD today and am doing a bit of AC and LH flying over the next month.
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Old Jan 13, 13, 10:08 pm
  #860  
 
Join Date: Nov 2012
Location: YWG
Posts: 2,114
Originally Posted by GJS - yow View Post
The trustworthy people at the Aeroplan centre.
Past midnight (EST) and nada. But I'll give AE the benefit of the doubt and give until 12 PST.
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Old Jan 14, 13, 6:22 am
  #861  
 
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,539
That didn't work out as I hoped!

No status change in my online Aeroplan account this morning. However, when I called in, today's agent told me that my account was definitely showing as SE from their end.

The question is, can I use the 7-day eUpgrade window? I'll find out shortly...
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Old Jan 14, 13, 6:25 am
  #862  
 
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,539
Originally Posted by hydrogen View Post
Past midnight (EST) and nada. But I'll give AE the benefit of the doubt and give until 12 PST.
The Sunday sweeps do not take place immediately at midnight (in any time zone). They occur overnight, as the antiquated servers (or is it - horrors! - a mainframe?) employed by the AC IT department churn through all the member accounts.
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Old Jan 14, 13, 7:06 am
  #863  
 
Join Date: Oct 2012
Location: YYT
Programs: AC*SE
Posts: 71
Hi All, I have 114,000 for 2012 but no early rec. I just checked my next flights booked for next week and they still show a 4 day upgrade window. I never called to find out if I'm showing SE with AC but I'm showing Elete on Aeroplan.

I just called AC and had my number removed and replaced on my booking for Sunday coming flights but it still shows me as elite. I wish I could have e-upgraded today but, oh well...

Last edited by KCOLLIS; Jan 14, 13 at 9:30 am Reason: New Info...
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Old Jan 14, 13, 7:19 am
  #864  
 
Join Date: Nov 2005
Location: YYC
Programs: AC*SE, Marco Polo Gold, SPG Gold, IHG Gold
Posts: 99
Originally Posted by GJS - yow View Post
The Sunday sweeps do not take place immediately at midnight (in any time zone). They occur overnight, as the antiquated servers (or is it - horrors! - a mainframe?) employed by the AC IT department churn through all the member accounts.
Quite a bit past midnight now, and still nothing. I'm also tranitioning from E to SE, qualified in Dec. No IKK reduction on the Aeroplan site, so it seems to not be on their back end either. Nothing in a 5-7 window to test eUps.

I suspect it picked up next year's status correctly, but they are not interested in adjusting the 'almost over' year in progress. I guess I'll find out when I check in l today - if I can delete & re-add my number it may toggle from E to SE... But I doubt it.
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Old Jan 14, 13, 11:23 am
  #865  
 
Join Date: Sep 2012
Location: Australia and Canada
Programs: Qantas FF Plat; AC 50K; Virgin Aust Silver; SPG, Accor Gold
Posts: 795
This is what AC TT posted in another forum on December 6th (my emphasis):

Originally Posted by Air Canada Top Tier View Post
Hi everyone

<snip>

Therefore, in order to accomodate these considerations, March 1, 2013 will be the effective date for your Altitude status in 2013. As some have pointed out, this is the 'official' launch of the benefit year in even a normal year; however, typically in the past, if you've qualified for a higher status earlier on, we would recognize you with that status as early as December.

Unfortunately, for launch in 2013, this will not be the case
. That said, we're working on many improvements in the interest of simplifying your travel experience as an Altitude member. To that end, if you can bear with us through the transition, I'm confident that you'll like where you'll find yourself when Altitude launches in March. I can also confirm that this March 1 effective date, while required for launch this year, is not something that we expect to use going forward.
<snip>
Dec 6th was about the date that the last early recognitions went through (according to various posts), hence my assumption that there would be no more after that until the new benefit year started in March '13.
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Old Jan 14, 13, 12:56 pm
  #866  
 
Join Date: May 2006
Location: YYZ
Programs: AC*75K, UA Silver, Bonvoy LT Titanium, Accor Platinum, Hilton Gold
Posts: 247
Thumbs down Grrr...

Flying a ton in the next little while and would really love my SE status to kick in. Just spent a couple of hundred dollars on preferred seats.

Kind of disappointing that AC hasn't been able to run a batch to upgrade anyone with > 95 segments or 100,000 miles to SE.
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Old Jan 14, 13, 1:01 pm
  #867  
 
Join Date: Nov 2005
Location: YYC
Programs: AC*SE, Marco Polo Gold, SPG Gold, IHG Gold
Posts: 99
Originally Posted by RooFlyer View Post
This is what AC TT posted in another forum on December 6th (my emphasis):

Dec 6th was about the date that the last early recognitions went through (according to various posts), hence my assumption that there would be no more after that until the new benefit year started in March '13.
I'll concede this up front as a nod to the rule-minded: the posted last date for early recognition was Oct 15th. Anything after that was an added bonus - a gift, if you will, from the fine folks at AC.

Having said that, the fact that they continued granting status into November led me to the assumption they would continue doing such for the existing levels (E-'Classic' & SE). They didn't, and that's frustrating to me. My travel in December could easily have been booked in November if they had communicated that non-official cut-off date. But they didn't give any warning (and really, I should not be surprised since they aren't famous for timely communication). They are still giving eUps for thresholds, but not status. It's an interesting choice.

Since they came up with the scipt above, that's the only response I've seen. They are consistent, and the position is in line with published policy. But it's crappy service to what are supposed to be your most valuable customers, IMHO. .
KCOLLIS, GJS (and doubtlessly others) are caught in this gap, and the only reply I've heard about is a very solidly repeated form letter. I've tried and can't get any authentic response that shows anyone even pretended to care otherwise.

Bottom line is, we didn't make the Oct 15 cutoff for early recognition so we were not entitled to it. But that doesn't make it a good customer service experience. To quote Margarita Girl's sig: 'The biggest problem with AC is they don't have a loyalty program.'
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Old Jan 14, 13, 7:36 pm
  #868  
 
Join Date: Oct 2012
Location: YYT
Programs: AC*SE
Posts: 71
RunningWithScissors said,
"Since they came up with the scipt above, that's the only response I've seen. They are consistent, and the position is in line with published policy. But it's crappy service to what are supposed to be your most valuable customers, IMHO"
I know what he means in his post but I respectfully disagree that AC has been consistant. If they said "here is the cut off date" and stuck with it, that would be fine. The fact that they continued to grant status for some, but not others, is what I consider the problem. I saw one post on this forum where the OP said he surpassed 100,000 on Nov. 26th and got full SE status rec. I surpassed 100,000 on Nov. 27th and got nothing. It has also been suggested that that happened because of when the miles posted to my account and had to show up by the Dec. 2nd sweep. Well, when the miles posted was something I had no control over. They should have decided that, for instance, if you took the flights before Nov. 30, for instance, that no matter when the miles posted, the FF would get the status, or, of course, give no one status after Oct. as they said in thier info. I'm really regreting choosing AC over KLM with my travel to Africa. I'm an oil worker and KLM gives oil workers Petrolieum Status right away that gives preferred seating in economy+, access to lounges, etc... and when you acquire miles you can still upgrade, get free flights. etc... but I chose to keep my companies cash in Canada. Oh well, there is always next year.
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Old Jan 14, 13, 8:00 pm
  #869  
m.y
 
Join Date: Aug 2009
Location: YYZ
Programs: AC *E HHonors Gold
Posts: 711
Originally Posted by KCOLLIS View Post
RunningWithScissors said,

I know what he means in his post but I respectfully disagree that AC has been consistant. If they said "here is the cut off date" and stuck with it, that would be fine. The fact that they continued to grant status for some, but not others, is what I consider the problem.
People want consistency, unless when it doesn't suit them, then they want flexibility (Can I get E50k if I have 49000 miles?, can I standby on T+ fare to earlier flight for free? Can I bring two non family guests to MLL? Can I get early recognition after crossing threshold Dec 31? Can I check in for transborder flight 50 minutes before departure?)

AC has a firm cut off date of October 15th, they probably extend that for some customers "to make a good customer service".
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Old Jan 15, 13, 2:45 am
  #870  
 
Join Date: Oct 2012
Location: YYT
Programs: AC*SE
Posts: 71
Originally Posted by m.y View Post
People want consistency, unless when it doesn't suit them, then they want flexibility (Can I get E50k if I have 49000 miles?, can I standby on T+ fare to earlier flight for free? Can I bring two non family guests to MLL? Can I get early recognition after crossing threshold Dec 31? Can I check in for transborder flight 50 minutes before departure?)

AC has a firm cut off date of October 15th, they probably extend that for some customers "to make a good customer service".
Therefore not a firm cut of date, DUH!!!
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