Lost and Found on Air Canada
Dec 29, 2005, 9:37 pm
#16
Original Poster
Join Date: Feb 2000
Location: Ontario
Posts: 2,392
Originally Posted by AnselmAdorne
That kind of thing restores your faith in humanity.
Good to hear that there are still some good people out there!
Dec 30, 2005, 6:44 am
#18
Join Date: Nov 2003
Location: Toronto, ON, Canada
Programs: SPG - Platinum, Hertz - 5 Star
Posts: 2,387
Originally Posted by back seat
Cripes people - where is the support here 
Hasn't ANYBODY got a good luck story to share . . . .
The part that really makes me sad is ALL my lost stuff has had name and phone numbers on it. Wish there are still some good people out there . . . .
I guess the moral of the story is double check and triple check the area around your seat.
Oh BTW - the YYZ Concierge has been wonderful. They went down to the gate as soon as I called, but the plane had already left the gate so either a groomer or another passenger has my glasses.
Tomorrow I head off to one of those 1 hour places to get replacement glasses as I bought a whole lot of reading material for my vacation.
Hasn't ANYBODY got a good luck story to share . . . .
The part that really makes me sad is ALL my lost stuff has had name and phone numbers on it. Wish there are still some good people out there . . . .
I guess the moral of the story is double check and triple check the area around your seat.
Oh BTW - the YYZ Concierge has been wonderful. They went down to the gate as soon as I called, but the plane had already left the gate so either a groomer or another passenger has my glasses.
Tomorrow I head off to one of those 1 hour places to get replacement glasses as I bought a whole lot of reading material for my vacation.
The jacket was located later that day I'm told in YUL and the concierge there routed it to EWR the next day so I could pick it up before flying out again. All in all it was a pretty impressive move on AC's part and especially by the concierges to make this happen.
Hope you have a similar good experience!
DF
Dec 30, 2005, 6:54 am
#19
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,550
Originally Posted by AnselmAdorne
That kind of thing restores your faith in humanity.
I have been in the "people business" for 42 years and I have been privy to the sublime and the less sublime. I am not surprised that someone would keep what is clearly not theirs.... I am however saddened.
Dec 31, 2005, 3:57 am
#20
Join Date: Feb 2004
Posts: 58
Hasn't ANYBODY got a good luck story to share . . . .
Actually, I can, however from a different perspective.
In the past 3-4 years, my crew or I have found several different articles in seat pockets after deplaning, ranging from palm pilots to entire binders full of confidential reports. I always try to get an announcement made in the airport before passengers leave the terminal, but it rarely works because it takes so long to reach anybody who can make such an announcement
When this happens, I always take charge of the article, rather than bring it to lost and found, mainly because lost and found is usually located in obscure little offices outside of the security areas and my next flight time does not permit me to go there. When I find a phone number, I always call the person directly to arrange for a mutually convenient way for the customer to retrieve his or her possession. Other times when there is no identification,I have asked agents to help me retrieve passenger information based on the seat and flight number where it was found.
In most cases I have sent the articles by purolator, in some others when only an adress was available, I have sent it by mail with a note and my business card, with the assurance that all personal information I have used to return the articles have been destroyed and to ensure their peace of mind regarding privacy.
On some occasions it has been at my own personal expense. My employer will not reimburse me, taking the position that this is why lost and found exists. Indeed it is . However I still do this, because it seems to me that air travel is complicated enough, when it is in my power to make it a little better, I do so. Some of us are still hopeless idealists I guess
Of course it makes me feel good to know I did this, and will continue to do so. It would be nice , nevertheless, to receive a little acknowledegment.... Only once did someone see fit to send a thank you note...
Actually, I can, however from a different perspective.
In the past 3-4 years, my crew or I have found several different articles in seat pockets after deplaning, ranging from palm pilots to entire binders full of confidential reports. I always try to get an announcement made in the airport before passengers leave the terminal, but it rarely works because it takes so long to reach anybody who can make such an announcement
When this happens, I always take charge of the article, rather than bring it to lost and found, mainly because lost and found is usually located in obscure little offices outside of the security areas and my next flight time does not permit me to go there. When I find a phone number, I always call the person directly to arrange for a mutually convenient way for the customer to retrieve his or her possession. Other times when there is no identification,I have asked agents to help me retrieve passenger information based on the seat and flight number where it was found.
In most cases I have sent the articles by purolator, in some others when only an adress was available, I have sent it by mail with a note and my business card, with the assurance that all personal information I have used to return the articles have been destroyed and to ensure their peace of mind regarding privacy.
On some occasions it has been at my own personal expense. My employer will not reimburse me, taking the position that this is why lost and found exists. Indeed it is . However I still do this, because it seems to me that air travel is complicated enough, when it is in my power to make it a little better, I do so. Some of us are still hopeless idealists I guess
Of course it makes me feel good to know I did this, and will continue to do so. It would be nice , nevertheless, to receive a little acknowledegment.... Only once did someone see fit to send a thank you note...
Dec 31, 2005, 4:10 am
#21
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
Originally Posted by airbus320
Some humanity is flying around with a pair of BOSE QC 2 that clearly are identified as belonging to me.
I have been in the "people business" for 42 years and I have been privy to the sublime and the less sublime. I am not surprised that someone would keep what is clearly not theirs.... I am however saddened.
I have been in the "people business" for 42 years and I have been privy to the sublime and the less sublime. I am not surprised that someone would keep what is clearly not theirs.... I am however saddened.
Dec 31, 2005, 4:13 am
#22
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
Originally Posted by internationalgal
Hasn't ANYBODY got a good luck story to share . . . .
Actually, I can, however from a different perspective.
In the past 3-4 years, my crew or I have found several different articles in seat pockets after deplaning, ranging from palm pilots to entire binders full of confidential reports. I always try to get an announcement made in the airport before passengers leave the terminal, but it rarely works because it takes so long to reach anybody who can make such an announcement
When this happens, I always take charge of the article, rather than bring it to lost and found, mainly because lost and found is usually located in obscure little offices outside of the security areas and my next flight time does not permit me to go there. When I find a phone number, I always call the person directly to arrange for a mutually convenient way for the customer to retrieve his or her possession. Other times when there is no identification,I have asked agents to help me retrieve passenger information based on the seat and flight number where it was found.
In most cases I have sent the articles by purolator, in some others when only an adress was available, I have sent it by mail with a note and my business card, with the assurance that all personal information I have used to return the articles have been destroyed and to ensure their peace of mind regarding privacy.
On some occasions it has been at my own personal expense. My employer will not reimburse me, taking the position that this is why lost and found exists. Indeed it is . However I still do this, because it seems to me that air travel is complicated enough, when it is in my power to make it a little better, I do so. Some of us are still hopeless idealists I guess
Of course it makes me feel good to know I did this, and will continue to do so. It would be nice , nevertheless, to receive a little acknowledegment.... Only once did someone see fit to send a thank you note...
Actually, I can, however from a different perspective.
In the past 3-4 years, my crew or I have found several different articles in seat pockets after deplaning, ranging from palm pilots to entire binders full of confidential reports. I always try to get an announcement made in the airport before passengers leave the terminal, but it rarely works because it takes so long to reach anybody who can make such an announcement
When this happens, I always take charge of the article, rather than bring it to lost and found, mainly because lost and found is usually located in obscure little offices outside of the security areas and my next flight time does not permit me to go there. When I find a phone number, I always call the person directly to arrange for a mutually convenient way for the customer to retrieve his or her possession. Other times when there is no identification,I have asked agents to help me retrieve passenger information based on the seat and flight number where it was found.
In most cases I have sent the articles by purolator, in some others when only an adress was available, I have sent it by mail with a note and my business card, with the assurance that all personal information I have used to return the articles have been destroyed and to ensure their peace of mind regarding privacy.
On some occasions it has been at my own personal expense. My employer will not reimburse me, taking the position that this is why lost and found exists. Indeed it is . However I still do this, because it seems to me that air travel is complicated enough, when it is in my power to make it a little better, I do so. Some of us are still hopeless idealists I guess
Of course it makes me feel good to know I did this, and will continue to do so. It would be nice , nevertheless, to receive a little acknowledegment.... Only once did someone see fit to send a thank you note...
kidding
*ducks*
Dec 20, 2006, 3:56 pm
#24
Join Date: Mar 2000
Location: YVR
Posts: 9,999
Hasn't ANYBODY got a good luck story to share . . . .
On Sunday I left my BOSE headphones, MP3 player, and assorted other goodies in the seat pocket. I didn't realize I'd forgotten them until Monday morning.
By the time I returned to the airport, airline staff had already begun trying to track me down. All of the items are now back in my possession.
It was a UA flight from LAX to SFO.
Dec 20, 2006, 4:02 pm
#26
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,550
Yep, I have one now.
On Sunday I left my BOSE headphones, MP3 player, and assorted other goodies in the seat pocket. I didn't realize I'd forgotten them until Monday morning.
By the time I returned to the airport, airline staff had already begun trying to track me down. All of the items are now back in my possession.
It was a UA flight from LAX to SFO.
On Sunday I left my BOSE headphones, MP3 player, and assorted other goodies in the seat pocket. I didn't realize I'd forgotten them until Monday morning.
By the time I returned to the airport, airline staff had already begun trying to track me down. All of the items are now back in my possession.
It was a UA flight from LAX to SFO.
Dec 20, 2006, 6:08 pm
#28
Join Date: Dec 2004
Location: YLW / LHR
Programs: Aeroplan, BA, Delta, SPG Gold, Priority Club
Posts: 731
Hasn't ANYBODY got a good luck story to share . . . .
Actually, I can, however from a different perspective.
In the past 3-4 years, my crew or I have found several different articles in seat pockets after deplaning, ranging from palm pilots to entire binders full of confidential reports. I always try to get an announcement made in the airport before passengers leave the terminal, but it rarely works because it takes so long to reach anybody who can make such an announcement
When this happens, I always take charge of the article, rather than bring it to lost and found, mainly because lost and found is usually located in obscure little offices outside of the security areas and my next flight time does not permit me to go there. When I find a phone number, I always call the person directly to arrange for a mutually convenient way for the customer to retrieve his or her possession. Other times when there is no identification,I have asked agents to help me retrieve passenger information based on the seat and flight number where it was found.
In most cases I have sent the articles by purolator, in some others when only an adress was available, I have sent it by mail with a note and my business card, with the assurance that all personal information I have used to return the articles have been destroyed and to ensure their peace of mind regarding privacy.
On some occasions it has been at my own personal expense. My employer will not reimburse me, taking the position that this is why lost and found exists. Indeed it is . However I still do this, because it seems to me that air travel is complicated enough, when it is in my power to make it a little better, I do so. Some of us are still hopeless idealists I guess
Of course it makes me feel good to know I did this, and will continue to do so. It would be nice , nevertheless, to receive a little acknowledegment.... Only once did someone see fit to send a thank you note...
Actually, I can, however from a different perspective.
In the past 3-4 years, my crew or I have found several different articles in seat pockets after deplaning, ranging from palm pilots to entire binders full of confidential reports. I always try to get an announcement made in the airport before passengers leave the terminal, but it rarely works because it takes so long to reach anybody who can make such an announcement
When this happens, I always take charge of the article, rather than bring it to lost and found, mainly because lost and found is usually located in obscure little offices outside of the security areas and my next flight time does not permit me to go there. When I find a phone number, I always call the person directly to arrange for a mutually convenient way for the customer to retrieve his or her possession. Other times when there is no identification,I have asked agents to help me retrieve passenger information based on the seat and flight number where it was found.
In most cases I have sent the articles by purolator, in some others when only an adress was available, I have sent it by mail with a note and my business card, with the assurance that all personal information I have used to return the articles have been destroyed and to ensure their peace of mind regarding privacy.
On some occasions it has been at my own personal expense. My employer will not reimburse me, taking the position that this is why lost and found exists. Indeed it is . However I still do this, because it seems to me that air travel is complicated enough, when it is in my power to make it a little better, I do so. Some of us are still hopeless idealists I guess
Of course it makes me feel good to know I did this, and will continue to do so. It would be nice , nevertheless, to receive a little acknowledegment.... Only once did someone see fit to send a thank you note...
When I used to fly, I did the same thing many times (except I used FedEx
). I never received a thank you note either.
Dec 20, 2006, 7:34 pm
#30
Join Date: Jan 2004
Location: Morin Heights, AC*SE, UAPE
Programs: ACMM 50K, UA Platinum
Posts: 298
OK, I have one...
I was flying home from ORD and reached into my brief case to grab my lap top and do some work. Much to my horror, the computer was not there and I realized that I had left it at security. The minute I landed, I called the ORD concierge and reached the lovely A, who immediately went to the security office to see if she could retrieve my computer. I gave her my password and spoke to the security person and between us we convinced security to give my laptop to A. She then ran to the gate where the next flight to YUL was leaving shortly. She went on board to ask the crew if they would take my computer and deliver it to a concierge in YUL (I was arranging for that on my end).
But... while she was on board the plane, speaking with the FA, one of the passengers overheard the conversation and said, "does that computer belong to my friend K?". The concierge quickly called me on my cell and passed the phone to my friend who offered to bring my computer home for me. Amazing coincidence, but luckily my friend knew that I travelled YUL/ORD almost every week and that I have a bad habit of forgetting things! Computer was home safe and sound in within hours of leaving it at O'Hare!
Needless to say, I never leave the security area without double checking that I have EVERYTHING!
I was flying home from ORD and reached into my brief case to grab my lap top and do some work. Much to my horror, the computer was not there and I realized that I had left it at security. The minute I landed, I called the ORD concierge and reached the lovely A, who immediately went to the security office to see if she could retrieve my computer. I gave her my password and spoke to the security person and between us we convinced security to give my laptop to A. She then ran to the gate where the next flight to YUL was leaving shortly. She went on board to ask the crew if they would take my computer and deliver it to a concierge in YUL (I was arranging for that on my end).
But... while she was on board the plane, speaking with the FA, one of the passengers overheard the conversation and said, "does that computer belong to my friend K?". The concierge quickly called me on my cell and passed the phone to my friend who offered to bring my computer home for me. Amazing coincidence, but luckily my friend knew that I travelled YUL/ORD almost every week and that I have a bad habit of forgetting things! Computer was home safe and sound in within hours of leaving it at O'Hare!
Needless to say, I never leave the security area without double checking that I have EVERYTHING!
