Another Air Canada eMail SNAFU

Old Nov 1, 05, 2:25 pm
  #1  
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Angry Another Air Canada eMail SNAFU

I received an email concerning food service that starts off with:

You have booked flight(s) for travel on 12/29/05 As it happens I do not have any flights booked then.

Shades of the 2004 "Congratulations on making Prestige" email many of us SE mebers got last year. It really worries me when we get these emails containing personal data (my travel plans) with incorrect information. What controls do Air Canada have in place to prevent this -- not enough it appears
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Old Nov 1, 05, 2:28 pm
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I just received this same e-mail...

however in my case AC had the date right on an upcoming flight later this week.
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Old Nov 1, 05, 2:29 pm
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I recieved the same email, my travel date does coincide with my "Flight Pass to The Sun" expiry date though. So I think they are assuming I will travel prior to that date.
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Old Nov 1, 05, 2:35 pm
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Well my email travel date has no mention of my upcoming trip on Sunday but does mention my reward travel on 02/24/2006. Any rhyme or reason? Who knows...

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Old Nov 1, 05, 2:41 pm
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Got mine a few min ago - date is right - for tomorrow departure.
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Old Nov 1, 05, 3:03 pm
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Mine coincides with expiry of my city pass.
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Old Nov 1, 05, 3:08 pm
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Originally Posted by parnel
Mine coincides with expiry of my city pass.
Same.
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Old Nov 1, 05, 3:13 pm
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Date is expiry of my sun pass
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Old Nov 1, 05, 3:20 pm
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And mine had a correct mid-December date for my TANGO+ flight to YEG (which I intend to upgrade), so perhaps it corresponds to the pass expiry or a flight you'd booked and cancelled.

So I suppose it's more than pizza toppings that changed today, though I assume this relates to the final ending of meals on the ultra-longhauls in NAmerica, like LAX, SFO and YVR ex-YYZ. All other flights ended basic meal service a few months back (at least that was the case for YYC and YEG which still made the original cut-off).
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Old Nov 1, 05, 3:23 pm
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Got the same email.. dates are ok.
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Old Nov 1, 05, 3:24 pm
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Where's mine? Mine didn't even arrive!
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Old Nov 1, 05, 3:26 pm
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Got the same e-mail. Date on mine was the expiry of a city pass in which all segments have already been used.
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Old Nov 1, 05, 3:39 pm
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Just received mine with flight dates for December that I don't have booked.

Maybe I will be travelling then, who knows, is this going to be a new service, anyone know the AC psychic hotline number??? Is this just for SE members
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Old Nov 1, 05, 3:55 pm
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I just checked and received the email, and it does have a correct date for one of my flights this month.
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Old Nov 1, 05, 4:06 pm
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Originally Posted by ACORD
I received an email concerning food service that starts off with:

You have booked flight(s) for travel on 12/29/05 As it happens I do not have any flights booked then.

Shades of the 2004 "Congratulations on making Prestige" email many of us SE mebers got last year. It really worries me when we get these emails containing personal data (my travel plans) with incorrect information. What controls do Air Canada have in place to prevent this -- not enough it appears
I am guessing that you have a city pass thaexpires on that date. So it may not be a SNAFU after-all
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