When you mail in boarding passes, how long does it take to have the miles credited?
Sep 21, 2005, 9:57 am
#1
Original Poster
Join Date: Apr 2005
Location: Sxm
Programs: Aeroplan, AAdvantage, Flying Blue, TrueBlue
Posts: 253
When you mail in boarding passes, how long does it take to have the miles credited?
When you mail in boarding passes because for instance you forgot to show your AP card or something, how long does it usually take before the miles are posted to you account?
I called the AP center and the lady said that sometimes it might even take several months.
Any experiences?
Thank you!
I called the AP center and the lady said that sometimes it might even take several months.
Any experiences?
Thank you!
Sep 21, 2005, 10:31 am
#4
Join Date: Nov 2004
Location: Los Angeles
Programs: BA Lifetime Gold, UA Gold
Posts: 2,022
I just had to mail in some partner credits that didn't show as AC wouldn't do it over email or phone and I just know it's going to be a nightmare... I'll get a letter back saying "Sorry, we couldn't add these because..." then I'll need to write back explaining again and providing the same info again, etc etc.
It's a joke that you the only way to request credit is by actual letter... I had a six months dialouge with Mileage Plus once over credits for a flight where I was involuntarily diverted on Catchy Pacific, and we just kept going backwards and forwards - with each exchange taking about a month due to international post. In the end after about six months and countless letters I just gave up.
It's a joke that you the only way to request credit is by actual letter... I had a six months dialouge with Mileage Plus once over credits for a flight where I was involuntarily diverted on Catchy Pacific, and we just kept going backwards and forwards - with each exchange taking about a month due to international post. In the end after about six months and countless letters I just gave up.
Sep 21, 2005, 10:37 am
#5
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
Originally Posted by shore9
I've just called them up and given them my ticket number, that seemed to be enough and it was credited right away over the phone.
Sep 21, 2005, 10:45 am
#6
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
The request for credit on AC or Star Alliance member airlines can be sent by email (directly, for SEs, and through the "contact us" section of Aeroplan web site, for all others). In the past few years, using both mechanisms, I have usually received an electronic response within 2 working days, and the miles generally credit within 24 hours after receipt of the response.
Sep 21, 2005, 10:49 am
#7
Join Date: Nov 2004
Location: Los Angeles
Programs: BA Lifetime Gold, UA Gold
Posts: 2,022
Originally Posted by FlyerGoldII
The request for credit on AC or Star Alliance member airlines can be sent by email (directly, for SEs, and through the "contact us" section of Aeroplan web site, for all others). In the past few years, using both mechanisms, I have usually received an electronic response within 2 working days, and the miles generally credit within 24 hours after receipt of the response.
Sep 21, 2005, 2:33 pm
#12
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
Originally Posted by Gaz
I tried this and gave them all the info (ticket number, seat number, as well as the usual stuff) and got a standard email back saying you need to post your passes to us
Sep 21, 2005, 2:49 pm
#13
Join Date: Nov 2004
Location: Los Angeles
Programs: BA Lifetime Gold, UA Gold
Posts: 2,022
Originally Posted by FlyerGoldII
I am quite surprised at the response you received - emails have always worked for me. I can not explain it.
Originally Posted by AC
Dear Mr. Gaz:
Thank you for your e-mail. Please accept our apologies for this late reply.
For your reference, missing mileage requests cannot be handled via email. To claim your missing mileage, please send your ticket copy and original boarding passes to:
Aeroplan Centre
P.O. Box 7737 – Station Terminal
Vancouver, B.C.
V6B 5W9
For more details, please consult the following page in our website:
https://www.aeroplan.com/en/account/...sing_miles.jsp
Your patience and cooperation are appreciated.
Regards,
Marc Brunet
Aeroplan - Customer Service Representative
www.aeroplan.com
Thank you for your e-mail. Please accept our apologies for this late reply.
For your reference, missing mileage requests cannot be handled via email. To claim your missing mileage, please send your ticket copy and original boarding passes to:
Aeroplan Centre
P.O. Box 7737 – Station Terminal
Vancouver, B.C.
V6B 5W9
For more details, please consult the following page in our website:
https://www.aeroplan.com/en/account/...sing_miles.jsp
Your patience and cooperation are appreciated.
Regards,
Marc Brunet
Aeroplan - Customer Service Representative
www.aeroplan.com
Sep 21, 2005, 3:25 pm
#14
Join Date: Jan 2004
Location: Ottawa
Programs: A3 G, SPG, Fairmount
Posts: 1,113
Online has worked only 50% of the time for me. Usually what does not post with the online is due to a multicarrier tkt or if a flight was cancelled. *A points that don't post automatically have to be mailed in. It usually takes three to four weeks for these to post in my experience.
Sep 21, 2005, 3:44 pm
#15
Join Date: Apr 2004
Location: YYZ, DUB, OGG
Programs: *G (as are spouse and 2 kids), ACCOR ALL DIAMOND, Marriott - GE
Posts: 1,189
Tried the online mile recredit link four separate times (https://www.aeroplan.com/servlet/cntrl/rcCollectInfo) and it did what it said - "miles credited within 48 hours". 
When recrediting by snail mail, it took 4-5 weeks.
When recrediting by snail mail, it took 4-5 weeks.