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-   -   When an Upgrade is not an "Upgrade". (https://www.flyertalk.com/forum/air-canada-aeroplan/455768-when-upgrade-not-upgrade.html)

cbob Jul 24, 2005 1:06 pm

When an Upgrade is not an "Upgrade".
 
Just back from a trip to IST.
Made the mistake of changing to the 12:55 AC 830 YVR-LHR instead of our usual evening departure on AC 896. Used an upgrade, and it was a totally wasted cert. The seats were not the full-power integrated footrest wide seats that we normally get in the later flight, and while there was more legroom, the distance to the footrest built into the back of the seat ahead was out of reach unless you were 7 feet tall. No personal video of course. The blocked off crew seat was one of the big wide comfy recliners, and had us all hoping that the pilot was really enjoying himself during his break.
I guess the first clue should have been the "orange juice or water" offered as we settled in. No "champagne" on this flight. No special meal either. No menu card. No "wake me for choice of breakfast" card. We got the same meal as the folks in the back of the plane. No warm buns-stale plastic-wrapped roll, plastic wrapped slab of cheddar, tiny milky way bar for "desert". No cheese and port, no desert cart, no cognac after "dinner". The "snack" on approach to LHR was even worse. The only consolation? While I wasted a UG cert., at least I didn't PAY for this excuse for J class.
As it turned out, our leaving early to get an earlier flight into IST was wasted as well. BA had "an incident" and we ended up standing around at the gate for 2 hours.

On the return trip, we had confirmed upgrades on the LHR-YVR flight 855, but our business schedule required us to return a day early on the same flight. Not only did we have to pay a premium to change our flight, we lost our upgrade. My colleague, who seems to have some pull with the Consierges at LHR, never saw a glipse of either of them, but as a SE was able to wangle a front seat anyway. I was left in the back, but at least was able to move up a few rows an get on an aisle.

Moral of the story? Well, if there is one, it would be "stick to what you have."

Commander Bob
Grade "B"

DanJ Jul 24, 2005 1:12 pm

Unfortunately, you flew before Andrew Yiu could reply in Chill's "Thank You AC" thread that 830/831 are club class, not international J class, which would have been on your usual later flight.

FlyerGoldII Jul 24, 2005 1:17 pm

Of all the LHR-Canada flights, which (besides this YVR-LHR) ones have planes with the front cabin as club class (front cabin with domestic business class configuration, but economy class of service), rather than full international-level business class?

yyznomad Jul 24, 2005 1:56 pm


Originally Posted by cbob
Just back from a trip to IST.
Made the mistake of changing to the 12:55 AC 830 YVR-LHR instead of our usual evening departure on AC 896. Used an upgrade, and it was a totally wasted cert. The seats were not the full-power integrated footrest wide seats that we normally get in the later flight, and while there was more legroom, the distance to the footrest built into the back of the seat ahead was out of reach unless you were 7 feet tall. No personal video of course. The blocked off crew seat was one of the big wide comfy recliners, and had us all hoping that the pilot was really enjoying himself during his break.
I guess the first clue should have been the "orange juice or water" offered as we settled in. No "champagne" on this flight. No special meal either. No menu card. No "wake me for choice of breakfast" card. We got the same meal as the folks in the back of the plane. No warm buns-stale plastic-wrapped roll, plastic wrapped slab of cheddar, tiny milky way bar for "desert". No cheese and port, no desert cart, no cognac after "dinner". The "snack" on approach to LHR was even worse. The only consolation? While I wasted a UG cert., at least I didn't PAY for this excuse for J class.
As it turned out, our leaving early to get an earlier flight into IST was wasted as well. BA had "an incident" and we ended up standing around at the gate for 2 hours.

On the return trip, we had confirmed upgrades on the LHR-YVR flight 855, but our business schedule required us to return a day early on the same flight. Not only did we have to pay a premium to change our flight, we lost our upgrade. My colleague, who seems to have some pull with the Consierges at LHR, never saw a glipse of either of them, but as a SE was able to wangle a front seat anyway. I was left in the back, but at least was able to move up a few rows an get on an aisle.

Moral of the story? Well, if there is one, it would be "stick to what you have."

Commander Bob
Grade "B"

cbob, we all feel your pain, but please note that we have talked about this ad nauseum... I've given you some examples below, but there are many, many, many more threads on this topic of Air Canada Club Class / S booking class... enjoy (remember, if you think you're the first to experience it, you probably aren't once you check here ;) ):

http://www.flyertalk.com/forum/showthread.php?t=412400
http://www.flyertalk.com/forum/showthread.php?t=449842
http://www.flyertalk.com/forum/showthread.php?t=449091
http://www.flyertalk.com/forum/showthread.php?t=447797
http://www.flyertalk.com/forum/showthread.php?t=441813
http://www.flyertalk.com/forum/showthread.php?t=398616
http://www.flyertalk.com/forum/showthread.php?t=422778
http://www.flyertalk.com/forum/showthread.php?t=409992
http://www.flyertalk.com/forum/showthread.php?t=403261

Shareholder Jul 24, 2005 2:15 pm


Originally Posted by cbob
Moral of the story? Well, if there is one, it would be "stick to what you have."

Actually, the moral is "Keep reading FT" as YYZnomad has noted, this subject is far from new. Sorry you had to experience this first hand, but it is always risky to change your plans if you've already confirmed your upgrades. Also, Club has been prominently displayed on AC's webpage as a feature of summer sked extra flights to Europe.


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