AC ranks third in online customer service according to new study
Feb 8, 2005, 4:31 pm
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AC ranks third in online customer service according to new study
http://www.emarketer.com/Article.aspx?1003250
Interestingly, US Airways seems to be handling its online services well, despite its perilous financial position (the company has filed for bankruptcy twice in two years) and in contrast to the recent headlines it has received for bad service (including delays and lost baggage around Christmas because of weather and staffing problems, and a US Department of Transportation study which declared it the worst US carrier based on consumer complaints). In the Customer Respect Group study, US Airways receives the highest rating among airlines for how it treats its customers online.
The company is followed by a mix of US-based and international airlines of varying sizes, with the top five rounded out by British Airways, Air Canada, Independence Air and Northwest Airlines
Interestingly, US Airways seems to be handling its online services well, despite its perilous financial position (the company has filed for bankruptcy twice in two years) and in contrast to the recent headlines it has received for bad service (including delays and lost baggage around Christmas because of weather and staffing problems, and a US Department of Transportation study which declared it the worst US carrier based on consumer complaints). In the Customer Respect Group study, US Airways receives the highest rating among airlines for how it treats its customers online.
The company is followed by a mix of US-based and international airlines of varying sizes, with the top five rounded out by British Airways, Air Canada, Independence Air and Northwest Airlines
Feb 8, 2005, 4:34 pm
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Originally Posted by tcook052
http://www.emarketer.com/Article.aspx?1003250
Interestingly, US Airways seems to be handling its online services well, despite its perilous financial position (the company has filed for bankruptcy twice in two years) and in contrast to the recent headlines it has received for bad service (including delays and lost baggage around Christmas because of weather and staffing problems, and a US Department of Transportation study which declared it the worst US carrier based on consumer complaints). In the Customer Respect Group study, US Airways receives the highest rating among airlines for how it treats its customers online.
The company is followed by a mix of US-based and international airlines of varying sizes, with the top five rounded out by British Airways, Air Canada, Independence Air and Northwest Airlines
Interestingly, US Airways seems to be handling its online services well, despite its perilous financial position (the company has filed for bankruptcy twice in two years) and in contrast to the recent headlines it has received for bad service (including delays and lost baggage around Christmas because of weather and staffing problems, and a US Department of Transportation study which declared it the worst US carrier based on consumer complaints). In the Customer Respect Group study, US Airways receives the highest rating among airlines for how it treats its customers online.
The company is followed by a mix of US-based and international airlines of varying sizes, with the top five rounded out by British Airways, Air Canada, Independence Air and Northwest Airlines
Feb 8, 2005, 7:02 pm
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Okay, I admit at not having used the usairways site recently but a couple of years back it was the most HORRID piece of junk anywhere. I doubt it has changed much and so would not give this study too much credence. What about all the privacy snafus, where do these fit in?
