Avoid FTD on AP site
 

FTD florists is an official partner of AP but be very careful. I ordered 2 doz roses for 2 great women today, and after talking to an agent and placing the order I discovered the quote she gave me was in US $$. This took my order for 2 doz roses to over $240Canadian, simply outrageous!

I used the number advertised on Aeroplan site as an official partner, I was told the price per dozen at the beginning of the conversation ($79.95 per doz+ $10 for delivery). I thought this rather high but I decided to go for it. I even asked if this was Canadian as the woman on the other end sounded American. She said yes, but later said she misunderstood my question, DUH!!

Then to my total surprise after spending some 20 minutes placing these orders, I found out it was all in US $$$.

This is not right for Air Canada to permit a partner to advertise its services without clear and up front warning that it is NOT in $C.

I feel mislead and deceived. I want to warn anyone else thinking of using FTD on the Aeroplan site. Be forewarned.

I really don't think Aeroplan is to be blamed for this. FTD is a partner, that's a contact number and it's up to you and FTD to ensure that you guys are on the same page. Why would you blame Aeroplan when it was the FTD agent who misunderstood your question?

Why? AP is an "international airline" (RM).

It's caveat emptor.

Simon

Let me get this straight, you feel it is OK for a company to not tell you the currency for which you are purchasing goods? I feel it is implicit when you call a site listed on a Canadian brochure that you are dealing in the same currency unless otherwise explicitly stated. FTD is a major international firm with tons of outlets in Canada. Why can't they have an office that deals in $C for its Canadian market.

I don't know... the insert that came in my statement clearly stated that all prices were is USD. FTD's website, had you looked at it, clearly says throughout the ordering process that prices are in USD. Aeroplan's website clearly states that miles earned are 10 for every US dollar.

Sounds like you're looking for someone to blame... shouldn't be a lengthy search.

[This message has been edited by pdjcrawford (edited Feb 11, 2004).]

Yup:

"Best of all, this offer is on top of the 10 Aeroplan Miles you regularly earn for every U.S. dollar spent!"

The only thing that really was wrong here was that the agent should have informed you that it was indeed USD when you asked, the first time.

Simon

Although it doesn't appear that you are getting much sympathy from your fellow FTers, I understand your being upset. I have never dealt with FTD because their 'arrangements' are awful. Period. But the price you paid for a dozen roses is outrageous at the very least.

With Aeroplan claiming over 8 million members, with 90% of them Canadian, I can see why you would assume the pricing may be in CAD if on the Aeroplan website. Alas, I have to say if the FTD agent needed help in spelling Ontario, I would have asked for more details... http://www.flyertalk.com/forum/wink.gif

When I call US Airways, they quote their prices in US dollars. Even if I found their phone number in the Canadian Yellow Pages. Why should an American company selling services or goods to Canadians in our currency?

Canadian airlines florist partner charged in Canadian dollars. There is a history of expectation here. I would agree with the original poster that any site linked off a Canadian site at least be a Canadian retailer. I think it is a reasonable expectation..

When I've called res lines for AA, DL, AS/QX and HP, they have ALL asked:

"Would you like that in CAD or USD?"

I always say USD because it sounds better...

Bzzzzttt... oh, too bad. Wrong answer, but thanks for playing. Please drive through.

I just called US Airways at 800-428-4322 (found on www.canada411.com) and asked for the lowest fare from Toronto to Pittsburg, departing March 14 and returning March 27. The agent's verbatim response was "The base fare is $289.60 Canadian."

I dunno. Are you suggesting that Wal-Marts in Canada start repricing all their stock in US dollars?




[This message has been edited by Ken hAAmer (edited Feb 12, 2004).]

I guess it would be disappointing to know that you could have gotten 15 Aeroplan miles per US dollar spent? http://www.flyertalk.com/forum/biggrin.gif

www.ftd.com/aeroplan3

A little harsh, no? http://www.flyertalk.com/forum/biggrin.gif Perhaps it depends on the agent. Or perhaps it varies from the domestic to the international call centre, which is a different phone number (I generally take international flights). Either way, during *my* normal course of business with US, pricing is always provided in USD.

I would certainly suggest that any stores not managed by Wal Mart's Canadian division would not have pricing in CAD. US and FTD don't have Canadian divisions (call centres, sales offices, whatever you want to call them).