The "THANKS Concierge!" thread

Old Feb 5, 03, 3:36 pm
  #46  
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Zontar:
I find that most Concierges return my email correspondence except at YYZ.</font>
Never had a problem with YYZ. I almost always get a reply within hours regardless of weekends or weekdays.

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Old Feb 5, 03, 4:22 pm
  #47  
 
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Same as Empress; in fact last time I had a follow-up phone call in response to an e-mail.
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Old Feb 7, 03, 12:54 am
  #48  
 
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Empress, I tried locating a concierge at HKG but was unsuccessful. Will take another run on my return trip. There was an UA person greeting me and gave me quite convoluted directions. But I survived. In the travel note, HKG-SIN was in J class. There were TWO passengers on F+J. So the staff:Passenger ratio was unbelievable.
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Old Feb 10, 03, 9:27 pm
  #49  
 
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To many to mention.....

Just completed a round of travel, the concierge's were excellant as normal...

Special thxs to those in YYZ and SYD...

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Old Feb 11, 03, 1:17 pm
  #50  
 
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Where to begin......

YYZ has been helpful with two extra-ordinary requests of mine over the past two weeks.

I even received a personal email directly from Anne Rosen this morning after she helped out someone special (and I'm nowhere near YYZ!!)

It's unfortunate that their are so many Blank Angels at YYZ that I can't keep their names straight
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Old Feb 20, 03, 3:10 am
  #51  
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Just off 856 and in the Arrivals Lounge at LHR. Met by one of the YYZ concierges who checked us in, then on board, received an envelope from the FA which contained a personal "Thank you" note from the concierge staff at YYZ. Upon landing at LHR, was paged and found Allison waiting to escort us through Immigration to the AL. Most impressive service, though YYZ Elite/Exec check-in is still poorly staffed and not up to expected standards for the start of a premium trip.

Checked Aeroplan.com and my miles -- plus route bonus for C/J travel -- had already posted!

Had experienced new J before, but as noted elsewhere, they have now got it down pat and the service is much faster and smoother. Very nice filet steak, duck spring roll, and wine selection. New napkins even retain the hole for attaching to one's shirt button...

Way to go AC. AL was very lightly used this morning, despite a full J load, and three more flights having arrived since ours.
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Old Apr 14, 03, 2:48 pm
  #52  
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Thought I would bump up this thread as I had some great experiences the past few days.

The YVR concierge waited for me at the gate of my YVR-YUL flight just to meet me and see whether I needed any help.

I meet a total of 5 different concierges at LHR. They were all great & helpful especially Raymonde (who made sure I didn't have to line up and came on to made sure she said bye & wished me a good trip). A few came visit me in the MLL during that 6 hrs delay.

Then YYZ concierge Margie was great sorting out my busted cnx. Made it from T1 to T2 gate including clearing customs in 20 mins! Didn't have time to say hi to the others but the other concierge did say hi to me through Margie's walkie talkie!
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Old Apr 14, 03, 5:41 pm
  #53  
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Me too: Judi one of the two concierges in YEG found me in the lounge on Sat. and spoke with me for several minutes to ask if all was ok since she had not seen me for a few weeks.

Then we have Rupert and his own marketing machine of fuel surcharges on AE tickets just when the price of fuel has just dropped to the lowest its been for quite a while.

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Old Apr 14, 03, 7:47 pm
  #54  
 
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I agree with you Empress...LHR and YYZ concierge's have been great to me too recently...

I will be leaving SYD soon and should bump into those guys too.

My fear is that AC does something stupid!!!
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Old Apr 15, 03, 3:37 pm
  #55  
 
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I am off to LHR tomorrow night in J and hope I run into a number of them en route. Raye in LHR is great!

My biggest worry, in light of the layoffs, is that these people will be seen as non-essential to the day-to-day operations and be laid off or return to being gate agents or something.

V.
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Old Apr 15, 03, 3:44 pm
  #56  
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Vaab:
My biggest worry, in light of the layoffs, is that these people will be seen as non-essential to the day-to-day operations and be laid off or return to being gate agents or something.</font>
That concerns me as well. AC's Concierges are about the best thing the airline has going for it. I have always really been pleased with their assistance and it would be a terrible waste to change the way it is today.



[This message has been edited by jral (edited 04-15-2003).]
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Old Aug 15, 03, 2:59 pm
  #57  
 
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Maybe now's a good time to bump up this thread again...after the week from hell.

Thanks Jim!
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Old Aug 15, 03, 3:04 pm
  #58  
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Thanks again, I do appreciate the service, sometimes when I never see them.

Just had them help me out with a tight connection in HKG. They had someone there to meet me in the other part of the terminal, guide me to the AC area (even though I knew the layout) and get everything ready for walking right on board (boarding was just starting as I hit the gate).

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Old Aug 15, 03, 4:25 pm
  #59  
 
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Oh the words Thank You doesn't' begin to describe how much I appreciate the YYC concierge staff.

As my flights started getting canceled they were rebooking me as I called or even before I called in.

They knew my cell wasn't receiving calls in YYZ as the towers were overloaded and they called my home and left updates there with my wife

They just couldn't protect me on any of the later flights and I am really ok with that as I had my shot at 3 different flight times today. The crises itself just didn't help my situation. These guys are out of this world.

Heather, Cathy and Lawson. YOU ARE THE BEST
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Old Aug 15, 03, 4:59 pm
  #60  
 
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All the concierge group at YYC are great. I cannot single out any one as being better as I have dealt with all of them over time and found them to be the best group of people I have dealt with in the airline area. The ones at other areas are extremely efficient and helpful as well but most of my dealings is with YYC. They are very helpful in all aspects and have never told me they cannot do something. And I have asked for a lot at times. I think their motto is Ask and Ye shall receive. Great group and one of the best services that AC provides. Now I hope RM doesn't find this as a deviation from the norm and delete them. 2 of them at YYC are on a prolonged leave but due back soon.
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