The "THANKS Concierge!" thread

Old Feb 25, 2018, 5:45 pm
  #481  
 
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Location: Moncton, NB, Canada
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Absolutely, they gave me a birthday card signed by all this week. Always helpful, just the best, period.
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Old Mar 13, 2018, 5:39 pm
  #482  
 
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It seems like almost every one of the 9 flight segments in the past 8 days has had to be changed because of IRROPS or my schedule. In every case the local concierge team has been extremely quick and efficient, and in a few cases had resolved the issue before I even had a chance to contact them!

Great team in YHZ (Denise, Sandra, Dorothy, and Erin). It must be a ridiculously crazy week with weather IRROPS Friday and Saturday at the start of March Break, computer IRROPS yesterday and more weather IRROPS today!!

Sylvie, Philomena, and Nathalie have also been extremely helpful at YUL. Don't remember which one of them tried to impersonate a NASCAR driver trying to get me to one of the 60 gates on time, but I was wishing the cart had seat belts!

One of the best benefits of the SE program is the access to the Concierge service!!
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Old Mar 13, 2018, 9:34 pm
  #483  
 
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Originally Posted by Yhztraveller
It seems like almost every one of the 9 flight segments in the past 8 days has had to be changed because of IRROPS or my schedule. In every case the local concierge team has been extremely quick and efficient, and in a few cases had resolved the issue before I even had a chance to contact them!

Great team in YHZ (Denise, Sandra, Dorothy, and Erin). It must be a ridiculously crazy week with weather IRROPS Friday and Saturday at the start of March Break, computer IRROPS yesterday and more weather IRROPS today!!

Sylvie, Philomena, and Nathalie have also been extremely helpful at YUL. Don't remember which one of them tried to impersonate a NASCAR driver trying to get me to one of the 60 gates on time, but I was wishing the cart had seat belts!

One of the best benefits of the SE program is the access to the Concierge service!!
Agreed. Although I am flabbergasted you have found not just one but multiple actual people in YUL. The one station where I am never got a call back or ever interacted personally with a concierge. Despite my best efforts on many occasions. Anyways... I won't say more for sake of the person's privacy but my favorite concierge is no longer a concierge. Although still with AC. If you are reading this, you know who you are, and thank you very much for your assistance last night.
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Old Mar 13, 2018, 10:19 pm
  #484  
 
Join Date: Dec 2015
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Originally Posted by mamau
Absolutely, they gave me a birthday card signed by all this week. Always helpful, just the best, period.
YUL/YHZ - are you reading this?? Someone else's b'day is this week, and he is travelling on his b'day!!!

Did someone say "Cake on a plane"?????
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Old Mar 16, 2018, 6:19 pm
  #485  
 
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YOW

its been a long while since Ive had dealings with a concierge having dropped from SE status aeons ago. Today I received a call regarding todays flights where due to a number of factors was going to be iffy to make my CNX in YYZ. Anyway he rebooked me on an earlier flight and extended a warm invite to visit the AC signature suite (which in itself restores any reason for anyone to transit YYZ).

I didnt jot down the Concierges name... but sincere thanks... 🙏🏻 And cheers, the 🥂 is lovely.
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Old Mar 24, 2018, 10:08 pm
  #486  
 
Join Date: Oct 2008
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Compliments to TPE concierges

While there is a discussion on the failure of concierge services especially after the central call number went live (or dead), my experiences with TPE concierge service were very different. I recently flew twice from TPE-YVR in Feb. and March during the peak travel seasons. During the Chinese New Year holidays, there was only one concierge Daisy who greeted me by name at the check at the counter. I have no idea how she can guess my name right without looking at any ID or boarding pass. She took my passport and handled the check in for me, gave me suggestions on which lounge to go to (SQ for the food and BR for the facility). The line at the security check winded through the airport. She found out where was the end of the line and escorted me all the way to restricted area. She greeted me again at the gate and escorted me to the plane. In March, three concierges (Daisy, Lindsay and one other) were serving at the counter. They handled the check in for me and proactively tried to sit my wife and I next to each other in D and G which I declined as across the aisle was fine with me since I wanted the window seat. Once again she escorted me to the security area, met me at the gate, and escort me to board. She even wished me bon voyage before the door closed. I haven't stress tested their services as the flights were uneventful but if Air Canada can keep up with these personal attention to details at all airports, they can beat any Asian airlines at their games.
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Old Mar 25, 2018, 9:19 am
  #487  
 
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YYC Concierge Office is great

I have had great service from J. Claude and the team at YYC. Always pleasant and efficient. They make a difference when it's needed and check that old issues have been addressed.
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Old May 3, 2018, 11:57 am
  #488  
 
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I completed 5 flights in 10 hours yesterday, ending up in the same city I started from, with only 1 of the 5 flights actually booked prior to yesterday. In one case my plane departed a gate 10 minutes after my previous flight arrived at the gate.

Had concierges in three different locations assisting me to make this crazy day happen. Don't want to name them, as I am sure a few "rules" were broken, but here is a general "THANK YOU" to the concierge teams.

Oh, and the reason for insane day is too long and too personal to explain.
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Old May 3, 2018, 12:03 pm
  #489  
 
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Originally Posted by Yhztraveller
I completed 5 flights in 10 hours yesterday, ending up in the same city I started from, with only 1 of the 5 flights actually booked prior to yesterday.
Sounds like a truly crazy day - glad it all worked out in the end with a little help.
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Old May 3, 2018, 12:29 pm
  #490  
 
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Originally Posted by Bohemian1
Sounds like a truly crazy day - glad it all worked out in the end with a little help.
In addition to the great concierge assistance the day was truly remarkable in that all 5 flights departed and arrived on schedule. What are the odds??

Oh, and did I mention that two of the segments were to/from the US??

I received some incredulous questions from the CBSA officer. This was the same officer who questioned me when I arrived back in Canada from SFO on Apr 3rd. "You flew to SFO last night just for a party on a plane???"
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Old May 3, 2018, 12:59 pm
  #491  
 
Join Date: May 2012
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Great service from the @YYZconcierge team yesterday from the always wonderful Angela. A minor request but gratefully received !
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Old May 6, 2018, 8:48 am
  #492  
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Can't believe I have never posted in this thread as I have had some great concierge experiences in the last couple of years.

The YYC team really is great. Last year, Alana helped me organize a special birthday surprise for a certain nomadic Toronto-based person. She also helped sort out a messy situation with a booking of my wife's and an eUp.

Chris dropped something in the mail for me after I had forgotten to put it in the mailbox before going through security and has flawlessly executed some standby requests and so on.

Anthony proactively helped us get off a repeatedly-delayed YYC-YYZ a few months back, before our original flight was cancelled.

Anna helped my wife get back her phone after forgetting it on a FRA-YYC flight last year (it made a little side trip to LHR and back).

All very nice people as well. And there are other good people in YYC too, those are just a few of the things that stuck out in my mind.

The LGA concierge team is also great. They have proactively called me when my original flight has been delayed or cancelled and offered me the chance to rush over for an earlier flight, taken care of some issues with PreCheck not showing up on BPs, helped us cut through a massive security line, etc... I feel bad for never having remembered any of their names, but they have always been very good when I've been flying through there.
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Old May 6, 2018, 11:40 am
  #493  
 
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Originally Posted by Adam Smith
The LGA concierge team is also great. They have proactively called me when my original flight has been delayed or cancelled and offered me the chance to rush over for an earlier flight, taken care of some issues with PreCheck not showing up on BPs, helped us cut through a massive security line, etc... I feel bad for never having remembered any of their names, but they have always been very good when I've been flying through there.
Last night the LGA team did exactly that for me. Karolina (spelling?) Called me and proactively booked me on an earlier flight as my booked flight was going to be delayed. I rushed to the airport, got new boarding passes at the gate, and onto the earlier flight.

Had I ended up taking my original flight, then I would have missed my connecting flight YYZ--YYC and I would have had to spend the night in YYZ.
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Old Jun 4, 2018, 8:19 am
  #494  
 
Join Date: May 2012
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ORD Concierge

I try to avoid routing through ORD but must say have always had exceptional assistance there. Today Boris not only got me on an oversold flight but called to advise me he had done and also got me a great seat.
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Old Jun 7, 2018, 10:49 am
  #495  
 
Join Date: Jan 2017
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I was booked to fly home overnight, MEX-YYZ-YUL-YHZ, at 0010, booked in P; Wanted to change to either the 0845 or 1345. Reservations quoted me a $1100 fare difference + $100 scam fee to change.

A relatively quick (it is AC, the concierge needed help from someone) got me the change for free (into C).
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