The "THANKS Concierge!" thread

Old Jan 1, 03, 11:09 am
  #16  
 
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Oh - and also those in NRT and Beijing! My trips there would not have been as pleasant without their welcoming smiles!
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Old Jan 1, 03, 12:21 pm
  #17  
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Maybe this thread should be forwarded to the concierges!

[This message has been edited by Empress (edited 01-01-2003).]
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Old Jan 3, 03, 11:24 am
  #18  
 
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I just had an experience with a concierge in YWG yesterday and wow what atitude!

I realized about 10 minutes before boarding my flight back home I had my parent's Remote Garage Door opener in my pocket. I went up to the ticket counter at gate T to explain my problem to the agent (where can I leave something at the airport for pick up ?).

Before the agent could respond, the concierge, who was a couple of feet away said "I'll handle it!". She took the remote control, my parents phone number and before we landed in YYZ the remote control was re-united.

Much appreciated!!
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Old Jan 5, 03, 5:37 pm
  #19  
 
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I just want to say thanks to Robyn in Syd.

You have to love these guys the way they make sure all is okay....

I got met and walked to the fastest line at Immigration I have ever seen at SYD...NO line ups..straight through, bags were there 5 mins after and I was out of the AP within 25mins of landing...

Now Thats fast.

I agree with Empress we should forward this on to AC, maybe we could do a letter and all sign it.

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Old Jan 5, 03, 5:49 pm
  #20  
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Old Jan 6, 03, 12:04 pm
  #21  
 
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Hey, what about Calvin in LHR!

ALso Shelly, Jann in Ottawa.

And Ann in YYZ who has rescued me several times.

I love the conceirges but to be frank with you I do not see them as much as I used to in the good old days. I know they are there and a quick call usually gets one fast, expect in LHR where they are hard to reach.
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Old Jan 7, 03, 5:27 pm
  #22  
Company Representative - Air Canada
 
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If I knew the concierge was meeting me up at YVR when I got off my YYZ-YVR yesterday, I would have printed this thread off and gave her a copy.

If you guys don't have much to add, I'll forward a copy of this to the stations with concierge services.

As for me - hard to pinpoint a specific concierge, they've ALL been very helpful and friendly.
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Old Jan 7, 03, 8:50 pm
  #23  
 
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As a Concierge, I want to say THANK YOU for recognizing this incredible group that I work with.

Cheers
and all the best in 2003
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Old Jan 7, 03, 8:52 pm
  #24  
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Welcome to Flyertalk. Very nice to see you here - Lynn.

I love it when I see the 'interest' in your profile is 'Super Elites'.
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Old Jan 7, 03, 8:56 pm
  #25  
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by lynnroberts:
As a Concierge, I want to say THANK YOU for recognizing this incredible group that I work with.</font>
No, thank you & your incredible group. Welcome to FT.

Cheers. Dogstar.

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Old Jan 7, 03, 9:05 pm
  #26  
ABW
 
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I second Empress' comments re: Concierges in all locations have provided exceptional service.

I can honestly say I will miss the Concierge Service the most when I fall to E on Mar. 1st!
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Old Jan 7, 03, 10:24 pm
  #27  
 
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I am totally new to the forum but have found the topics most enlightening. I have been Platinum level at Canadian since it started and have been *AC SE. I find the Calgary and LHR concierge group extremely helpful. This is a service that AC wanted ot discontinue and I, amongst others, wrote to AC and they actually listend. I find this to be the best benefit of being *SE
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Old Jan 8, 03, 2:18 pm
  #28  
 
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lynnroberts

Welcome to FT....

Would you like to share with us your location, Iam sure many of us would like to say helolo when we are passing...

Its funny, I have had many a concierge come up to me knowing who I am....Its so nice especially when you have had a long trip...

I always l;ike to stop by and say hello when I go back to the same place.

Thanks
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Old Jan 8, 03, 2:46 pm
  #29  
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Welcome lynnroberts and ac777. It's always a pleasure to hear from new people.
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Old Jan 8, 03, 2:49 pm
  #30  
Company Representative - Air Canada
 
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FYI - the YVR/YYZ/LHR concierge(s) all told me they loved this thread and really appreciate the compliments.
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