The "THANKS Concierge!" thread

Old Mar 4, 12, 7:33 pm
  #181  
 
Join Date: Dec 2009
Location: YYC - not the centre of the universe
Programs: AC*S100K 1MM, LH FTL, Hyatt Globalist, Accor Plat
Posts: 4,693
Originally Posted by ylwae View Post
It hasn't mattered in the past. I've asked concierges I've never met to help my non-status parents out and they've always graciously obliged.
Yes, YMMV, but generally concierges are very very kind and willing to help.
jlisi984 is offline  
Old Mar 15, 12, 5:48 pm
  #182  
 
Join Date: Oct 2009
Location: YVR
Programs: AC*SE, SPG PLAT, National Executive
Posts: 1,522
shout out to Sandi at YEG.
She called me twice today to update me as my flight to YVR has been delayed.
When the later flight ended up being before mine, she came to the lounge to give me a new BP for the earlier flight.^
mendy7511 is offline  
Old Mar 17, 12, 7:22 pm
  #183  
 
Join Date: Nov 2003
Location: YQB
Programs: AC SUPER ELITE/1.8MM, Flying Blue Explorer, BA Executive Club Blue, AAdvantage Basic, ANA MC
Posts: 2,482
Thanks to Anne R and Cheryl G at YYZ for saving our bacon today and helping us make our cnx to AC868 coming off of AC8909 which was delayed 90minutes exYQB because of massive fog.

My travel companion, who is E, was very impressed..."I just got an email from AC saying we were rebooked on an evening flight to LHR"....I told him to never mind that nonsense and trust in the concierges.

It worked out and we made it for pints in London before closing time.
NordsFan is offline  
Old Mar 17, 12, 7:47 pm
  #184  
 
Join Date: Jul 2004
Programs: AC.SE
Posts: 2,565
Originally Posted by mendy7511 View Post
shout out to Sandi at YEG.
She called me twice today to update me as my flight to YVR has been delayed.[...]
I continue to be impressed by actions like this. No concierges have ever called me, on their own initiative, for any reason.
ylwae is offline  
Old Mar 24, 12, 7:26 pm
  #185  
 
Join Date: Dec 2009
Location: YYC - not the centre of the universe
Programs: AC*S100K 1MM, LH FTL, Hyatt Globalist, Accor Plat
Posts: 4,693
Thank you to the YYC Concierge team!

Yesterday was my birthday, and they met me on a YYZ-YYC flight on March 22 (Thursday) and had a hand-written card along with two cupcakes and a candle right at the top of the jetbridge!

Surely had some peculiar looks.

Jan
jlisi984 is offline  
Old Mar 24, 12, 7:26 pm
  #186  
 
Join Date: Dec 2009
Location: YYC - not the centre of the universe
Programs: AC*S100K 1MM, LH FTL, Hyatt Globalist, Accor Plat
Posts: 4,693
Originally Posted by ylwae View Post
I continue to be impressed by actions like this. No concierges have ever called me, on their own initiative, for any reason.
Concierges call me quite frequently if there's something wrong.

- YYC-YOW was delayed, got a call
- YYC-YVR was cancelled, got a call and was moved to the earlier flight (connecting to SEA)
jlisi984 is offline  
Old Mar 24, 12, 11:05 pm
  #187  
 
Join Date: Oct 2009
Location: YVR
Programs: AC*SE, SPG PLAT, National Executive
Posts: 1,522
Originally Posted by jlisi984 View Post
Thank you to the YYC Concierge team!

Yesterday was my birthday, and they met me on a YYZ-YYC flight on March 22 (Thursday) and had a hand-written card along with two cupcakes and a candle right at the top of the jetbridge!

Surely had some peculiar looks.

Jan
Happy Birthday Jan!
You are probably on a first name basis with all the YYC crew.


Originally Posted by ylwae View Post
I continue to be impressed by actions like this. No concierges have ever called me, on their own initiative, for any reason.
I have received calls from YVR, YEG, YYC and YYZ but never from foreign concierges.
The most proactive though are YYC and YEG, they always call when there is a significant delay or cancellation.
YYZ, I have only received a call once when I was in the air and going to miss my connection - got a voice mail that they printed my new BP and directions where to pick it up.
YVR, only once when a flight was late. I got a call after I got to the airport already.

I think the smaller the airport the more likely they will look out for you. At YYZ there is probably hundreds of SE flying through everyday, it would be difficult to call all of them whenever there is a delay although they do have 46 concierges at YYZ.
mendy7511 is offline  
Old Jun 15, 12, 11:37 am
  #188  
 
Join Date: Jan 2001
Location: YXU, ON Canada
Programs: AC LT E50K; AC*MM; SPG LT Gold
Posts: 4,633
Just an "above the call of duty" thanks. My daughter had a delayed flight problem at YVR and asked if I could help. I called the YVR Concierge Office, but only got their answering machine. Unfortunately, when I left my home number, I left the wrong one without realising it . I was a bit disappointed when they hadn't called back, but very pleasantly surprised when I checked my cell voicemail and found that someone had tried to call unsuccessfully and then looked up my cell number to try and reach me. Thanks Pat.
Academic is online now  
Old Jul 17, 12, 1:19 pm
  #189  
 
Join Date: Apr 2011
Location: YEG
Posts: 3,718
Thanks to the YVR concierges from moving me off AC64 (YVR-YYZ); overbooked by 12 in Y, 1 seat available in J and 5 SE's ahead of me. Moved me to AC188 (YVR-YOW(Destination)) with a confirmed seat in J (even though R=0?).
hearna is offline  
Old Jul 17, 12, 3:06 pm
  #190  
 
Join Date: Dec 2009
Location: YYC - not the centre of the universe
Programs: AC*S100K 1MM, LH FTL, Hyatt Globalist, Accor Plat
Posts: 4,693
Originally Posted by hearna View Post
Thanks to the YVR concierges from moving me off AC64 (YVR-YYZ); overbooked by 12 in Y, 1 seat available in J and 5 SE's ahead of me. Moved me to AC188 (YVR-YOW(Destination)) with a confirmed seat in J (even though R=0?).
Sounds like they did two good things: make you happy and relieve a heavily overbooked flight. ^^
jlisi984 is offline  
Old Jul 17, 12, 5:00 pm
  #191  
 
Join Date: Jul 2005
Location: Portland, Oregon
Programs: Car seems to be the mode of transport these days. I do not miss all the travel
Posts: 237
I've had great experiences in Seoul with the AC concierges. They know me by name / GREAT and appreciated.
chavada is offline  
Old Aug 15, 12, 8:44 am
  #192  
 
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 3,838
Wow. I love them.

I was just leaving the office. Had an email from AC, something about a change to my flight. It now showed me in booking class B, instead of showing my upgrade (flight pass).

I tried to look at the res online, and it appeared all mucked up.

Called the SE. Downgauged from a 321 to a 320. With that, a bunch of exec seats went poof. Apparently I was out of J, and didn't even have a seat assigned.

I'm SE, and new MM. She said she'd looked into it and call me back.

Ten minutes later, she let me know I have my original seat -- 2F -- back.

Thank you!
InTheAirGuy is offline  
Old Aug 21, 12, 10:16 am
  #193  
 
Join Date: Sep 2010
Location: YVR
Programs: AC Super Elite, Bonvoy Titanium
Posts: 4,422
5 of us from YHZ YYZ YVR on Sun Aug 19. AC 149 (YYZ YVR) got canceled. Myself and my immediate travel companion (e-upgraded) were put on the next flight in J (AC 33). The 3 other were Tango fares and all were put on standby for later flights (everything was oversold), with 1 being bumped to the next day.

Called the YYZ Concierge (Jann) and managed to get my friend bumped to the next day a confirmed seat on the last flight out Sunday night, and then sorted out my remaining two friends in YYZ at the SE desk. Was great to be able to help out and make sure everyone got home!
yvr76 is offline  
Old Aug 21, 12, 12:27 pm
  #194  
 
Join Date: Jan 2003
Location: AC SE, SPG Lifetime Plat, ACMM
Posts: 3,528
Thanks to the YVR concierge I managed to get the upgrades done 7days prior. I was going on a cruise--and the cruise line wanted megabucks for internet access. Since I don't have multiple spouses like Margarita Girl, I called the concierge and they processed it for me while I was away.
I have always had good experience with this group as they have come through all the time (when my requests were reasonable!)
ac777 is offline  
Old Sep 3, 12, 12:32 am
  #195  
 
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 5,633
I am booked on AC 88 today PVG-YYZ. Inbound flight is 6 hours late, and this
one is also scheduled for 6 hour delay. I checked KVS, and saw that the YVR flight
was all sold out. I called the Shanghai concierge, asked her to look into UA (pew!)
through ORD or any other connection to get me in at a decent hour.

15 minutes later the call, and confirming email came, she got me confirmed J seat
on AC 28, and on AC 64 from YVR-YYZ, which is supposed to be a pod.

Thank you!
IluvSQ is offline  

Thread Tools
Search this Thread
Search Engine: