The "THANKS Concierge!" thread
Oct 15, 10, 3:31 am
#151
Join Date: Dec 2005
Location: Middle Earth, and often worse
Programs: BAEC Silver, A3 Gold
Posts: 1,882
Originally Posted by j_the_p
I've only ever dealt with concierges at YYZ, YYC, YEG and YVR. By far, my best experience is with the folks at YEG. Maybe it's because it's the smallest of the four stations I mentioned, but they are so helpful and friendly. Thanks to Sandi(sp?), Kim and Debbie. Boo to YYZ concierges. They seem to loathe domestic SE pax.
In August the AC staff at LHR asked me several times if I wanted to pay for an upgrade to 1st. After declining a couple of times I decided to do so just before boarding ... and staff had to retrieve my bag so I could get my misplaced credit card. No sweat with security, and AC had a real happy passenger with great service on board too. Stupid me for not agreeing to the upgrade when checking in as I could have experienced to AC lounge at LHR.
Unfortunately, AC does not have Premium economy on international flights, so long hauls are seldom done with AC.
Oct 15, 10, 1:55 pm
#152
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 5,579
A further thank you to YVR concierge team.
I was coming in from Seoul at 11:00 AM, and booked on 3:00 PM departure to YYZ,
since that was the only flight that had R space when I booked for immed upgrade.
I sent an email to them before I left Seoul asking them to try to change me to the
2:00 PM flight ( J2, all other classes 0 when I left), which also had the advantage
of being a flight with pods instead of a 321.
When I got off the plane in YVR, a concierge was there with a new boarding pass and
luggage tags for the 2:00 PM flight.
Nexus ( with secondary inspection), bags off the belt fast, retagged and re-checked,
all done within 30 minutes of touchdown.
Great service, great experience! ( And a good crew on AC 64 as well).
AC is improving. Now if they can only do something about the IFE.
Moving around Asia on CX, SQ, TG, and OZ makes one realize how far behind
AC is on IFE. 4 reboots on my flight today.
I was coming in from Seoul at 11:00 AM, and booked on 3:00 PM departure to YYZ,
since that was the only flight that had R space when I booked for immed upgrade.
I sent an email to them before I left Seoul asking them to try to change me to the
2:00 PM flight ( J2, all other classes 0 when I left), which also had the advantage
of being a flight with pods instead of a 321.
When I got off the plane in YVR, a concierge was there with a new boarding pass and
luggage tags for the 2:00 PM flight.
Nexus ( with secondary inspection), bags off the belt fast, retagged and re-checked,
all done within 30 minutes of touchdown.
Great service, great experience! ( And a good crew on AC 64 as well).
AC is improving. Now if they can only do something about the IFE.
Moving around Asia on CX, SQ, TG, and OZ makes one realize how far behind
AC is on IFE. 4 reboots on my flight today.
Dec 1, 11, 1:48 pm
#153
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 5,579
Can't believe no-one has posted in this thread since my last post over a year ago.
Two days ago I landed in JFK, with a connection from LGA to YYZ. When I turned on my
Blackberry, there was an email from AC telling me that my LGA-YYZ flight at 3:30 PM
was cancelled, and they had put me on the 4:30 PM. There was also a voice mail
from the concierge offering to put me on the 2:30 instead. I called her back, told
her I was at the carousel awaiting luggage, and that I would be fine with that.
She then called me back 5 minutes later, telling me there was space at 1:30 ( it
was now 11:30 AM) and asking if I wanted that. I said yes, luggage came out 5 minutes
later, and I was at LGA by 12:15. The concierge ( Maria) was waiting for me at the counter with luggage tag and boarding pass in hand.
After some 31 hours in transit that was much appreciated!
Two days ago I landed in JFK, with a connection from LGA to YYZ. When I turned on my
Blackberry, there was an email from AC telling me that my LGA-YYZ flight at 3:30 PM
was cancelled, and they had put me on the 4:30 PM. There was also a voice mail
from the concierge offering to put me on the 2:30 instead. I called her back, told
her I was at the carousel awaiting luggage, and that I would be fine with that.
She then called me back 5 minutes later, telling me there was space at 1:30 ( it
was now 11:30 AM) and asking if I wanted that. I said yes, luggage came out 5 minutes
later, and I was at LGA by 12:15. The concierge ( Maria) was waiting for me at the counter with luggage tag and boarding pass in hand.
After some 31 hours in transit that was much appreciated!
Dec 1, 11, 2:05 pm
#155
Join Date: Jul 2005
Location: Portland, Oregon
Programs: Car seems to be the mode of transport these days. I do not miss all the travel
Posts: 237
The "THANKS Concierge!
I have heard about Concierges, but in 4 trips into YVR from ICN, I have never seen one. I only fly in J, sometimes with a partner, but just never seen them. As everyone knows, J fares transpacific are not cheap, and at $ 5,000.00 you'd think maybe someone would wave at you, or just see if all is well.
Dec 1, 11, 2:45 pm
#156
Moderator: Le Club Accorhotels, FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,642
Originally Posted by chavada
I have heard about Concierges, but in 4 trips into YVR from ICN, I have never seen one. I only fly in J, sometimes with a partner, but just never seen them. As everyone knows, J fares transpacific are not cheap, and at $ 5,000.00 you'd think maybe someone would wave at you, or just see if all is well.
You donīt even get that kind of service on most carriers when flying F...
Dec 1, 11, 3:16 pm
#157
Join Date: Dec 2009
Location: YYC - not the centre of the universe
Programs: AC*S100K 1MM, LH FTL, Hyatt Globalist, Accor Plat
Posts: 4,663
Originally Posted by Jasper2009
Well, the main point of the concierges is to be there when things go wrong like bad weather, flight cancellations/delays, missed connections...There are only a few concierges around at a time, so expecting them to welcome arriving J pax is - letīs put it nicely - a little unrealistic.
You donīt even get that kind of service on most carriers when flying F...
You donīt even get that kind of service on most carriers when flying F...
Dec 1, 11, 8:44 pm
#159
Join Date: Aug 2008
Location: Canada
Programs: AC
Posts: 1,605
Originally Posted by hearna
YEG = Best concierge of the year! (Debbie)
Not saying others did not do their jobs, but she always seems to go the extra mile!
Not saying others did not do their jobs, but she always seems to go the extra mile!
^
Dec 1, 11, 9:47 pm
#162
Join Date: Dec 2009
Location: YYC - not the centre of the universe
Programs: AC*S100K 1MM, LH FTL, Hyatt Globalist, Accor Plat
Posts: 4,663
Originally Posted by ylwae
Is there a wall of fame in the YYC lounge? I've never seen it. Or is it just going to be you 
?
?
Dec 30, 11, 10:14 pm
#163
Join Date: Dec 2009
Location: YYC - not the centre of the universe
Programs: AC*S100K 1MM, LH FTL, Hyatt Globalist, Accor Plat
Posts: 4,663
Thanks to the YYC concierge team for checking in two friends (Y pax), giving them lounge passes, and getting them the bulkhead row! ^
Dec 30, 11, 11:21 pm
#164
Join Date: Dec 2010
Location: YYJ
Programs: AC*SE, Lifetime Bonvoy PP, Hilton D, National EE, Avis First
Posts: 672
Originally Posted by jlisi984
Thanks to the YYC concierge team for checking in two friends (Y pax), giving them lounge passes, and getting them the bulkhead row! ^
Dec 30, 11, 11:23 pm
#165
Join Date: Dec 2010
Location: YYJ
Programs: AC*SE, Lifetime Bonvoy PP, Hilton D, National EE, Avis First
Posts: 672
Thanks Janice, John, Glenn and the whole YWG team for a great year!
Special Thank You to [email protected] for going far far far above and beyond numerous times this year.
Special Thank You to [email protected] for going far far far above and beyond numerous times this year.
