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-   -   Experienced Res Agents A Necessity (https://www.flyertalk.com/forum/air-canada-aeroplan/21475-experienced-res-agents-necessity.html)

PointWeasel Dec 2, 2003 5:38 pm
Experienced Res Agents A Necessity
 

Saw this article from the Washington Post and it made be wonder if AC ever considered dedicated agents for P and E, instead of just SE.

http://makeashorterlink.com/?C698363B6

This quote stood out for me:

Having slashed many posts in their frenzy to get or stay profitable, some carriers do realize the need to serve. United agents who handle calls from frequent fliers outnumber those for regular customers, according to spokesman Jason Schechter, because "frequent fliers have higher expectations."

tcook052 Dec 2, 2003 5:52 pm
Well, even if they did have dedicated agents for P since there are almost no benefits associated with that level, what would those agents do but say 'no' all the time?

PointWeasel Dec 2, 2003 5:55 pm
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by tcook052:
Well, even if they did have dedicated agents for P since there are almost no benefits associated with that level, what would those agents do but say 'no' all the time?</font>
http://www.flyertalk.com/forum/biggrin.gif

Stranger Dec 2, 2003 7:27 pm
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PointWeasel:

Saw this article from the Washington Post and it made be wonder if AC ever considered dedicated agents for P and E, instead of just SE.
[/i]</font>
Do they still have dedicated agents for SEs? I thought it was only priority in the voice mail/phone system directing them ahaed of the crowd to the next agent?

Andrew Yiu Dec 2, 2003 7:36 pm
Yes. There're still two seperate departments in YUL dedicated for Super Elites. (Aeroplan & reservations)


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