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Pax allegedly kicked off AC flight after refusing to sit in seats with vomit on them

Pax allegedly kicked off AC flight after refusing to sit in seats with vomit on them

Old Sep 7, 2023, 10:15 pm
  #61  
 
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Wouldn't be surprised at all if this were true. A few months ago, a gate agent approached me to say that the previous passenger in my (paid) J seat had vomited on it, but the groomers, in her opinion, had done a great job cleaning up. She had inspected it herself. However, if I were unhappy with the prospect, there was a seat in economy waiting for me.

I went to my seat. There was vomit on it, on my neighbor's seat, on the armrest divider, on the seat in front of me, and the floor. One of the flight attendants gave me and my neighbor some wet wipes to improve on the "great job" done by the groomers.

I sent a note to AC and they did respond with the "we are concerned" template, but I doubt they've made any efforts to improve their procedures.
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Old Sep 8, 2023, 5:49 am
  #62  
 
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Originally Posted by ylwae
Wouldn't be surprised at all if this were true. A few months ago, a gate agent approached me to say that the previous passenger in my (paid) J seat had vomited on it, but the groomers, in her opinion, had done a great job cleaning up. She had inspected it herself. However, if I were unhappy with the prospect, there was a seat in economy waiting for me.

I went to my seat. There was vomit on it, on my neighbor's seat, on the armrest divider, on the seat in front of me, and the floor. One of the flight attendants gave me and my neighbor some wet wipes to improve on the "great job" done by the groomers.

I sent a note to AC and they did respond with the "we are concerned" template, but I doubt they've made any efforts to improve their procedures.
ew
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Old Sep 8, 2023, 7:53 am
  #63  
 
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Originally Posted by ylwae
Wouldn't be surprised at all if this were true. A few months ago, a gate agent approached me to say that the previous passenger in my (paid) J seat had vomited on it, but the groomers, in her opinion, had done a great job cleaning up. She had inspected it herself. However, if I were unhappy with the prospect, there was a seat in economy waiting for me.

I went to my seat. There was vomit on it, on my neighbor's seat, on the armrest divider, on the seat in front of me, and the floor. One of the flight attendants gave me and my neighbor some wet wipes to improve on the "great job" done by the groomers.

I sent a note to AC and they did respond with the "we are concerned" template, but I doubt they've made any efforts to improve their procedures.
What the actual .....
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Old Sep 8, 2023, 8:41 am
  #64  
 
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I would judge people would can't even bother to pick p the barf bag... but it did happen to me once. My son was about to be sick so I go for a barf back in the seat pocket only to find out it had been glued shut by a previous passenger's used chewing gum. These are never checked and probably mostly unusable.

I did however manage to get to a 2nd barf bag in time . But now I bring my own.
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Old Sep 8, 2023, 9:53 am
  #65  
 
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AC just apolgized apparently.

Sorry for the french link: Un incident d'insalubrité chez Air Canada suscite l'indignation (msn.com)
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Old Sep 8, 2023, 12:30 pm
  #66  
 
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Originally Posted by ylwae
Wouldn't be surprised at all if this were true. A few months ago, a gate agent approached me to say that the previous passenger in my (paid) J seat had vomited on it, but the groomers, in her opinion, had done a great job cleaning up. She had inspected it herself. However, if I were unhappy with the prospect, there was a seat in economy waiting for me.

I went to my seat. There was vomit on it, on my neighbor's seat, on the armrest divider, on the seat in front of me, and the floor. One of the flight attendants gave me and my neighbor some wet wipes to improve on the "great job" done by the groomers.

I sent a note to AC and they did respond with the "we are concerned" template, but I doubt they've made any efforts to improve their procedures.
Well - I guess when flying AC we should just start wearing hazmat suits again (when folks were doing it during covid) lol.
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Old Sep 11, 2023, 4:16 pm
  #67  
 
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Originally Posted by ylwae
Wouldn't be surprised at all if this were true. A few months ago, a gate agent approached me to say that the previous passenger in my (paid) J seat had vomited on it, but the groomers, in her opinion, had done a great job cleaning up. She had inspected it herself. However, if I were unhappy with the prospect, there was a seat in economy waiting for me.

I went to my seat. There was vomit on it, on my neighbor's seat, on the armrest divider, on the seat in front of me, and the floor. One of the flight attendants gave me and my neighbor some wet wipes to improve on the "great job" done by the groomers.

I sent a note to AC and they did respond with the "we are concerned" template, but I doubt they've made any efforts to improve their procedures.
Wow. Seven years ago I flew AC to HKG. A pax ralphed in the aisle near my row during boarding. A FA put on gloves and a face shield, cleaned up the barf and then taped a big sheet of plastic over the area.

Originally Posted by Frankh83
I would judge people would can't even bother to pick p the barf bag... but it did happen to me once. My son was about to be sick so I go for a barf back in the seat pocket only to find out it had been glued shut by a previous passenger's used chewing gum. These are never checked and probably mostly unusable.

I did however manage to get to a 2nd barf bag in time . But now I bring my own.
I flew Rouge from LAS a few months ago. The seat backs were like Ryanair: absolutely no paraphernalia - including barf bags. I thought to myself, I hope the guy beside me didn't have too much to drink at the casinos tonight...
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Old Sep 12, 2023, 12:48 am
  #68  
 
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It’s troubling to imagine what an airline crew so thoroughly lacking in judgement would do during an actual emergency situation.

Also seems to be a repeat of something I’m seeing a lot lately - GAs not dealing with an issue before boarding, punting it to the crew (more and more of whom appear to have started working for the airline yesterday) who have no tools to resolve the situation. Crew resort to cajoling (or in this case threatening) passengers. Most recently for me it was crew announcing that we couldn’t leave until someone agreed to accept a middle seat to accommodate a family that wanted to sit together.
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Old Sep 12, 2023, 12:50 am
  #69  
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Originally Posted by eigenvector
Most recently for me it was crew announcing that we couldn’t leave until someone agreed to accept a middle seat to accommodate a family that wanted to sit together.
I can't imagine how you'd ever have anyone other than a non-rev agreeing to that.

If I volunteer, I get completely shafted. If not, I have a sub-1% chance of getting shafted.
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Old Sep 12, 2023, 2:30 am
  #70  
 
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Originally Posted by eigenvector
It’s troubling to imagine what an airline crew so thoroughly lacking in judgement would do during an actual emergency situation.

Also seems to be a repeat of something I’m seeing a lot lately - GAs not dealing with an issue before boarding, punting it to the crew (more and more of whom appear to have started working for the airline yesterday) who have no tools to resolve the situation. Crew resort to cajoling (or in this case threatening) passengers. Most recently for me it was crew announcing that we couldn’t leave until someone agreed to accept a middle seat to accommodate a family that wanted to sit together.
This is for real? I am not doubting you personally but it is mind boggling that this would happen in any full service airline? Did anyone expect it by the way? Did they offer any compensation? I mean what did they do at check in?
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Old Sep 12, 2023, 2:09 pm
  #71  
 
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Originally Posted by eigenvector
the crew (more and more of whom appear to have started working for the airline yesterday)
I had to teach a J-cabin FA how to make a rum & coke last month. They did acknowledge that they joined AC recently (and they did their job well otherwise) but there's definitely a noticeable skills gap with some of these crews.
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Old Sep 12, 2023, 6:35 pm
  #72  
 
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Originally Posted by Davvidd
This is for real? I am not doubting you personally but it is mind boggling that this would happen in any full service airline? Did anyone expect it by the way? Did they offer any compensation? I mean what did they do at check in?
One of the family's seats (3 middles in different rows) was next to me and one passenger did accept after the announcement that we couldn't leave unless someone accepted. Nobody was keen to spend a transcon redeye in a middle seat but neither was anyone to wait on the ground even longer at 10:30 pm. He was given a compensation card by an FA later, but no compensation was offered at the time the request was made.

Presumably, even if the family had offloaded themselves we would have been delayed to locate and pull their luggage. I'm just baffled as to why the problem wasn't solved at check-in or at the gate.
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Old Sep 12, 2023, 6:39 pm
  #73  
 
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Originally Posted by warrens
I had to teach a J-cabin FA how to make a rum & coke last month. They did acknowledge that they joined AC recently (and they did their job well otherwise) but there's definitely a noticeable skills gap with some of these crews.
That's not surprising...the lack of training of the FA's is mind boggling. I have many look at me very quizzically when I've asked for a "Rye and Coke Zero"...not sure entirely which liquid was more of a challenge for them. It was worse when they had the catering issues with Canadian Club and they were trying to pass of that horrible low-end Scotch as 'Rye'.

A little training would go a long way, especially for those working the J cabin and interacting with the Airline's best customers. It always frustrates me when I need to train a Company's employees for them.
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Old Sep 12, 2023, 6:55 pm
  #74  
 
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Originally Posted by warrens
I had to teach a J-cabin FA how to make a rum & coke last month.
As in, "No, that's way too little rum, it should be at least 3 fingers worth" ?
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Old Sep 12, 2023, 8:13 pm
  #75  
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Originally Posted by RCyyz
I believe AC is "investigating" the incident. These things take time after all.

Obviously another clear miss from an airline. I wouldn't be surprised though to find out that AC is trying to improve OTP, sending memos etc. to all crew to speed up boarding and get on the way. So even if pax need to be forced to sit in unsanitary seats or escorted off the plane, OTP must be king.

Or something like that.
Yes, clearly their commitment to improve OTP has been demonstrated by months (years?) of <60% OTP.
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