Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Pax allegedly kicked off AC flight after refusing to sit in seats with vomit on them

Pax allegedly kicked off AC flight after refusing to sit in seats with vomit on them

Old Sep 5, 2023, 12:23 pm
  #16  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,103
When I initially read the story, I figured that AC has no relevant maintenance crew in LAS to swap out a seat.

But several FTers upthread reminded me of a conversation that I had with an SD once, where they said that that they travelled with spare seat upholstery which they scan swap out themselves in mere minutes. This was possibly another lost opportunity to deal with issue without involving the Captain.
Bohemian1 is offline  
Old Sep 5, 2023, 12:24 pm
  #17  
 
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Elite/Ambassador. NEXUS, National
Posts: 4,475
It would be (could be) the entire seat cushion (aka, flotation device) that is replaced. Our resident SD has suggested this in the past. But that happening would presume that (a) the A/C or station has replacements available (b) the FAs know about this (c) the FAs or maintenance are willing to do it (d) the PAX were reasonably polite in the time it took for the grinding system to make (c) happen.

Last edited by RangerNS; Sep 5, 2023 at 12:34 pm
RangerNS is offline  
Old Sep 5, 2023, 12:28 pm
  #18  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 43,990
Originally Posted by canadianhockey91
If the seats really were that disgusting that they could not be adequately cleaned and sanitized then probably....but like how hard can it be to wipe the whole thing down or change the seat cover as previously mentioned. That is likely a lot cheaper than re-accomodating/compensation. I feel like the passengers would have taken photos, be interesting to see if it was like a lot or small amount. Either way though it should be clean before anyone plunks their bottom onto the seat imo.
The passengers in the row behind could smell it. This required more than just vacating those seats.
canadiancow is offline  
Old Sep 5, 2023, 12:29 pm
  #19  
 
Join Date: Mar 2007
Location: YUL
Programs: Marriott Bonvoy Titanium / Amex Aeroplan Reserve / Aeroplan 50k
Posts: 136
https://montreal.ctvnews.ca/air-cana...real-1.6547493

Here's the story from CTV with a video account from the witness seated behind them.
YULRvR is offline  
Old Sep 5, 2023, 12:30 pm
  #20  
 
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,658
https://www.cnn.com/travel/article/a...ntl/index.html

The passengers and crew “argued back-and-forth for several minutes,” wrote Benson, before a supervisor came over and reiterated that the passengers would have to stay in the vomit-covered seats as the flight was full.Benson goes on to relate how a pilot then came down the plane to speak to the passengers, telling them that“they could leave the plane… and organize flights on their own dime, or they would be escorted off the plane by security and placed on a no fly list!”

The explanation was that they had been “rude” to the flight attendant, but Benson disputes this.

“They were certainly not! They were upset and firm, but not rude!” she wrote.

Even though a fellow passenger tried to explain the situation, the pair were then escorted from the plane by security.
So when do we see training for "here's a list of things passengers are understandably going to be unhappy about, that don't require threatening them"?

I mean yeah, if the flight's full then the options are "sit in the awful seats" or "get off the plane", it's not like there was a third option here.

I want airlines to have flight crew's backs when passengers get out of line, but in cases like this, one imagines we could manage to get to that result without threats of a no-fly list.
YOWgary is offline  
Old Sep 5, 2023, 12:54 pm
  #21  
LMF
 
Join Date: Mar 2011
Location: Toronto
Posts: 25
Unfortunately this is not surprising given Air Canada's abysmal reputation. The flights was operated, I am certain, by Air Canada Rouge, their LCC subsidiary. They use beaten up A320, A319 and A321 aircraft. The seat pitch is 29 inches. I flew on their A321 YYZ-LAS once and that was the first and last time.

Their staff is paid at a lower rate than the employees of mainline Air Canada. So the attitude is do nothing and care nothing. Not that mainline Air Canada is much better.

I avoid Air Canada and fly with them as a last resort. The points I accumulate on Aeroplan I use on their partner airlines like Emirates.

I hope Air Canada is the recipient of a lawsuit and the offending employees are severely disciplined.
Crazy Dave and Davvidd like this.
LMF is offline  
Old Sep 5, 2023, 12:59 pm
  #22  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 43,990
FA, staring at a seatbelt dripping with chunks of vomit. "Well, they just cleaned it." "We've done the best we can." (these are from the witness, quoting the FA)

But wow... the passengers were ready to fly wrapped in blankets so they didn't touch the vomit. I would not have been that accommodating.
canadiancow is offline  
Old Sep 5, 2023, 1:06 pm
  #23  
 
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,658
Originally Posted by canadiancow
FA, staring at a seatbelt dripping with chunks of vomit. "Well, they just cleaned it." "We've done the best we can." (these are from the witness, quoting the FA).
YOWgary is offline  
Old Sep 5, 2023, 1:18 pm
  #24  
 
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,472
Once everyone boarded, it is difficult to handle. Before boarding, the gate agent should be able to find the potentially most price sensitive passengers and target them for IDB.
Changeup2000 is offline  
Old Sep 5, 2023, 1:26 pm
  #25  
 
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,800
Originally Posted by Bohemian1
When I initially read the story, I figured that AC has no relevant maintenance crew in LAS to swap out a seat.

But several FTers upthread reminded me of a conversation that I had with an SD once, where they said that that they travelled with spare seat upholstery which they scan swap out themselves in mere minutes. This was possibly another lost opportunity to deal with issue without involving the Captain.
I don't know about replacing a seat, but I was on AC ex-LAS last week and maintenance was onboard prior to takeoff fixing a seat.
RatherBeInYOW is offline  
Old Sep 5, 2023, 1:46 pm
  #26  
 
Join Date: Apr 2016
Location: YYZ
Programs: TK *G
Posts: 3,026
Originally Posted by LMF
I hope Air Canada is the recipient of a lawsuit and the offending employees are severely disciplined.
This is my first thought as well, but realistically, this isn't an isolated incident where a very selected few of employees were acting up. This incident aligns with my impression of AC's culture. Incidents like this reinforce my decision which is exactly what you stated.

Originally Posted by LMF
I avoid Air Canada and fly with them as a last resort.
Davvidd likes this.
songsc is offline  
Old Sep 5, 2023, 3:03 pm
  #27  
 
Join Date: May 2022
Programs: Aeroplan
Posts: 5
Originally Posted by YOWgary

So when do we see training for "here's a list of things passengers are understandably going to be unhappy about, that don't require threatening them"?

I mean yeah, if the flight's full then the options are "sit in the awful seats" or "get off the plane", it's not like there was a third option here.

I want airlines to have flight crew's backs when passengers get out of line, but in cases like this, one imagines we could manage to get to that result without threats of a no-fly list.
If accurate, a threat of "no-fly list" coming from the Pilot-in-Command seems extremely poorly judged from the Captain. Strange in this digital world no one filmed the incident on their phones a la Dr. Dao (perhaps Canadian sensibilities...)
Davvidd likes this.
yanr is offline  
Old Sep 5, 2023, 3:05 pm
  #28  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 43,990
Originally Posted by yanr
If accurate, a threat of "no-fly list" coming from the Pilot-in-Command seems extremely poorly judged from the Captain. Strange in this digital world no one filmed the incident on their phones a la Dr. Dao (perhaps Canadian sensibilities...)
But filming the crew without their consent would be grounds to be deplaned, and banned for life...
canadiancow is offline  
Old Sep 5, 2023, 3:57 pm
  #29  
 
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,769
I read the story on CNN and seems apt to say the incoming and outgoing PAX were on the vomit comet.

That said, the Air Canada FA/GA crew response seems inline with other stories. The pilots response seems quite out of line. Too bad there is not video.
Davvidd likes this.
FlyingUnderTheRadar is offline  
Old Sep 5, 2023, 4:48 pm
  #30  
 
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 4,932
It is typical of AC but you get bad crews and good crews. In May from YYZ to YQM, I had a very good flight crew who basically explained why the aircraft was delayed and why they had to change it and what they were hoping to do.
On the other hand last month had a flight out of YFC to YYZ and the boarding was almost full and they suddenly shouted stop the boarding and after a while they asked us to deboard. This was already a delayed flight and `I had been rerouted to this flight because of a delayed flight and `I did not want to miss my connection out of YYZ. So I told the attendant I hope this delay would not make me miss my flight out of YYZ. Her answer surprised me. She said your flight misconnection is not important right now, I said why? She said there is a sick passenger on the flight who needs to be removed. I said you could have told me that in the first place and `I would have understood that.
Davvidd is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.