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-   -   Availability of award space - phantom or real? (https://www.flyertalk.com/forum/air-canada-aeroplan/2119748-availability-award-space-phantom-real.html)

aquila10 Apr 24, 2023 9:11 am
Availability of award space - phantom or real?
 
I have been searching for award space through Aeroplan lately and have seen availability for EVA, ANA and SQ to Asia, but I do not see some of these available when searching on United. Would this be part of the phantom award space? I thought Aeroplan made an effort in recent years to eliminate phantom space? I am worried about transferring URs over and getting them stuck in Aeroplan if I can’t really book these flights. How can I be sure they are actually available?

CarryShow Apr 24, 2023 2:05 pm
Originally Posted by aquila10 (Post 35197622)
I have been searching for award space through Aeroplan lately and have seen availability for EVA, ANA and SQ to Asia, but I do not see some of these available when searching on United. Would this be part of the phantom award space? I thought Aeroplan made an effort in recent years to eliminate phantom space? I am worried about transferring URs over and getting them stuck in Aeroplan if I can’t really book these flights. How can I be sure they are actually available?
Call in would be the best option, if they can see in the system, then it's not phantom space.

TelfonDonDon Apr 25, 2023 7:21 am
If you can actually see them, then they're not phantom. You can call in to be sure, but if it allows to "add to cart" and go to check out then I would definitely think it was real.

canadiancow Apr 25, 2023 10:41 am
Originally Posted by TelfonDonDon (Post 35200246)
If you can actually see them, then they're not phantom. You can call in to be sure, but if it allows to "add to cart" and go to check out then I would definitely think it was real.
If you can get to seat selection, it's created a PNR and confirmed the space.

That means it's as real as you can get, but it also means you need to wait 30 minutes for it to be released back to inventory. So don't close that tab, if the transfer is going to be instant.

TelfonDonDon Apr 25, 2023 10:43 am
Originally Posted by canadiancow (Post 35200817)
If you can get to seat selection, it's created a PNR and confirmed the space.

That means it's as real as you can get, but it also means you need to wait 30 minutes for it to be released back to inventory. So don't close that tab, if the transfer is going to be instant.
forgive my ignorance. What is a PNR?

aquila10 Apr 25, 2023 12:30 pm
Originally Posted by canadiancow (Post 35200817)
If you can get to seat selection, it's created a PNR and confirmed the space.

That means it's as real as you can get, but it also means you need to wait 30 minutes for it to be released back to inventory. So don't close that tab, if the transfer is going to be instant.
can’t get to seat selection since I don’t have any Aeroplan points. But I can get to the “checkout” page where it asks me to select passengers and method of payment.

D582 Apr 25, 2023 12:54 pm
Originally Posted by aquila10 (Post 35197622)
I have been searching for award space through Aeroplan lately and have seen availability for EVA, ANA and SQ to Asia, but I do not see some of these available when searching on United. Would this be part of the phantom award space? I thought Aeroplan made an effort in recent years to eliminate phantom space? I am worried about transferring URs over and getting them stuck in Aeroplan if I can’t really book these flights. How can I be sure they are actually available?
Aeroplan has more seats on SQ then UA would have based on agreements between AC and SQ.

Bohemian1 Apr 25, 2023 1:00 pm
Originally Posted by TelfonDonDon (Post 35200829)
forgive my ignorance. What is a PNR?
FT is your friend and there's a glossary of terms.


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