Is there really no way to talk to Flight Pass for support?
Apr 14, 2023, 8:59 am
#1
Original Poster
Join Date: Mar 2005
Programs: Air Canada Elite, Continental Gold, IC Royal Ambassador, SPG Gold
Posts: 705
Is there really no way to talk to Flight Pass for support?
I am a long time flight pass user. Latitude passes, 50+ credits a year personally, many more through our business.
I have had an issue with my most recent pass. They had this downtime last week and it was right when I needed to renew. The time has now passed and I can't extend my flight pass ($900 extension option).
I have called the Super Elite line and the agent expressed how frustrated they are, and even they can't call a Flight Pass desk but can only email.
I emailed right away, have not heard anything back. This is time sensitive because I need to fly next week.
Has anyone found a way to contact these people? I am really surprised that I can spend 100k+ on a product over a few years and they won't even respond to an email or take a call in a reasonable amount of time.
I have had an issue with my most recent pass. They had this downtime last week and it was right when I needed to renew. The time has now passed and I can't extend my flight pass ($900 extension option).
I have called the Super Elite line and the agent expressed how frustrated they are, and even they can't call a Flight Pass desk but can only email.
I emailed right away, have not heard anything back. This is time sensitive because I need to fly next week.
Has anyone found a way to contact these people? I am really surprised that I can spend 100k+ on a product over a few years and they won't even respond to an email or take a call in a reasonable amount of time.
Apr 14, 2023, 9:10 am
#2
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,438
I emailed them about a missing credit in February, stated it was urgent because I needed the credit for an upcoming trip and only received a response this April.
Edit: I forgot that in the past for other time sensitive matters I've had luck emailing managers at AC. I wonder who is in charge of the FP product...
Edit: I forgot that in the past for other time sensitive matters I've had luck emailing managers at AC. I wonder who is in charge of the FP product...
Last edited by Nitehawk; Apr 14, 2023 at 9:27 am
Apr 14, 2023, 9:34 am
#3
Original Poster
Join Date: Mar 2005
Programs: Air Canada Elite, Continental Gold, IC Royal Ambassador, SPG Gold
Posts: 705
I have been trying to search around LinkedIn for people who might be Flight Pass Related. Not coming up with much though.
I emailed them about a missing credit in February, stated it was urgent because I needed the credit for an upcoming trip and only received a response this April.
Edit: I forgot that in the past for other time sensitive matters I've had luck emailing managers at AC. I wonder who is in charge of the FP product...
Edit: I forgot that in the past for other time sensitive matters I've had luck emailing managers at AC. I wonder who is in charge of the FP product...
Apr 14, 2023, 11:30 am
#5
Original Poster
Join Date: Mar 2005
Programs: Air Canada Elite, Continental Gold, IC Royal Ambassador, SPG Gold
Posts: 705