Question: Not seeing all options when trying to pay cash vs points
Jan 10, 2023, 9:37 pm
#1
Original Poster
Join Date: Dec 2017
Location: YCD
Programs: AC 75K, HIlton Honors Gold, Marriott Gold Elite, Radisson Rewards Gold
Posts: 512
Not seeing all options when trying to pay cash vs points
I've never encountered this scenario before - hoping someone here has some context:
I tried calling into an agent and they were able to price it out after some back and forth. I didn't book it yet though but at least I know she was able to price it out for me.
<and for those wondering - my use case is utilizing R-space via Aeroplan points for my wife, and utilizing R-space for myself via paid fare for the SQD>
Via Points - can see the flight
Via Cash - no flight
- I want to fly YCD --> YYZ with a stopover in YVR; flights AC8028, then AC184
- When I search on AC utilizing Aeroplan Points, I can see the flight fine
- When I search on AC utilizing paid <cash>, I cannot see the flight at all
I tried calling into an agent and they were able to price it out after some back and forth. I didn't book it yet though but at least I know she was able to price it out for me.
<and for those wondering - my use case is utilizing R-space via Aeroplan points for my wife, and utilizing R-space for myself via paid fare for the SQD>
Via Points - can see the flight
Via Cash - no flight
Jan 10, 2023, 10:12 pm
#2
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,568
I don't know what "normal" is, but sure, there are legal/valid options that one can find that the marketers won't present to you. Or in this specific situation somewhat different teams do (do not) present to you. Arguably >3 hour layover is something that is weird and should not be offered to mortals.... Or <trumpet mute> <trumpet mute> <trumpet mute> is better for another team to offer up.
Good on you for finding something cheaper and acceptable to you.
Click OK and move along....
Good on you for finding something cheaper and acceptable to you.
Click OK and move along....
Jan 11, 2023, 7:24 am
#4
Original Poster
Join Date: Dec 2017
Location: YCD
Programs: AC 75K, HIlton Honors Gold, Marriott Gold Elite, Radisson Rewards Gold
Posts: 512
Jan 11, 2023, 11:20 am
#5
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,150
I am able to select the flight I want on Google Flights thru to AC OR thru Expedia <but I can't book a Latitude or PE Flex fare thru their site>, able to build it via ITA Matrix...but when trying to book it thru AC website it doesn't come up. I may just have to do a later flight for my use case
Didn't see a date in your post, so used May 1st
https://book.aircanada.com/pl/AConli...011725&CABIN=E
Jan 11, 2023, 11:30 am
#6
Original Poster
Join Date: Dec 2017
Location: YCD
Programs: AC 75K, HIlton Honors Gold, Marriott Gold Elite, Radisson Rewards Gold
Posts: 512
Interesting data point...my dates are in Sept, but I tried multiple dates in August and September and I had the same results - not being able to see it as a paid option. When I try May 17th <going into May like you did> - I now see the flight as a paid option with a 3h02m layover.
Jan 11, 2023, 12:00 pm
#7
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,150
Interesting data point...my dates are in Sept, but I tried multiple dates in August and September and I had the same results - not being able to see it as a paid option. When I try May 17th <going into May like you did> - I now see the flight as a paid option with a 3h02m layover.
Spoiler