International Priority Numbers?
Dec 21, 2022, 2:31 pm
#1
Original Poster
Join Date: Nov 2021
Programs: Aeroplan Super Elite
Posts: 101
International Priority Numbers?
In the AC app it has an "International" toll free number, in the format 800-1234-5678. I've never seen an 11-digit number like this and I'm having a hard time trying to use it.
I'm in the Caribbean and have tried all of the international "exit codes" I can find (00, 011, 01, etc.) and nothing's working. Even called the operator and he said he'd never seen a phone number like that.
Has anyone else figured out how to get it to work?
I'm in the Caribbean and have tried all of the international "exit codes" I can find (00, 011, 01, etc.) and nothing's working. Even called the operator and he said he'd never seen a phone number like that.
Has anyone else figured out how to get it to work?
Dec 21, 2022, 3:30 pm
#2
Join Date: Jul 2021
Location: YVR ✈ SYD
Programs: House MD, How I Met Your Mother...
Posts: 100
In the AC app currently I see +1 800 XXX-XXXX number for Canada, USA, and the Caribbean, an 0800 XXX XXXX for the UK, and an +1 514 XXX-XXXX number for all other areas.
Where do you see the number you mentioned above?
Where do you see the number you mentioned above?
Dec 21, 2022, 3:37 pm
#3
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,802
In the AC app it has an "International" toll free number, in the format 800-1234-5678. I've never seen an 11-digit number like this and I'm having a hard time trying to use it.
I'm in the Caribbean and have tried all of the international "exit codes" I can find (00, 011, 01, etc.) and nothing's working. Even called the operator and he said he'd never seen a phone number like that.
Has anyone else figured out how to get it to work?
I'm in the Caribbean and have tried all of the international "exit codes" I can find (00, 011, 01, etc.) and nothing's working. Even called the operator and he said he'd never seen a phone number like that.
Has anyone else figured out how to get it to work?
Last edited by Seat13F_AC_CRJ; Dec 21, 2022 at 3:47 pm
Dec 21, 2022, 3:37 pm
#4
Original Poster
Join Date: Nov 2021
Programs: Aeroplan Super Elite
Posts: 101
Adam Smith , is there a rule on posting actual numbers (they don't do anything if you don't have an appropriate Aeroplan number)?
Can I just post a screenshot here?
Can I just post a screenshot here?
Dec 21, 2022, 3:40 pm
#5
Original Poster
Join Date: Nov 2021
Programs: Aeroplan Super Elite
Posts: 101
It's Trinidad, not sure if that counts as Caribbean or South American from a phone perspective.
Dec 21, 2022, 3:46 pm
#6
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,802
That recording suggests you are dialling correctly. Trinidad is part of the Caribbean. Do you have Skype or Ring Central?
Dec 21, 2022, 3:50 pm
#7
Original Poster
Join Date: Nov 2021
Programs: Aeroplan Super Elite
Posts: 101
That's when I tried with the "regular" North American toll free number number. The app shows a separate "international" toll free number, which is the one discussed in the OP, and which I assume should allow me to call toll free from other regions.
Dec 21, 2022, 4:23 pm
#8
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,802
Not clear if this 800 numbe is to be preceded by 00 though.
Dec 21, 2022, 5:27 pm
#9
Join Date: May 2017
Location: YEG, SFO, VCA, JR JY-13
Programs: hahaha
Posts: 921
I second using Skype to call a north American toll free number for no charge, it's the only reliable way I can get AC Priority on the phone nowadays when abroad. If you have reliable internet where you are, of course
And there's no need to remember which international trunk codes precede the phone number based on the region you're in if you use the digital trunk code, i.e., the plus sign '+' preceding any number's country code
And there's no need to remember which international trunk codes precede the phone number based on the region you're in if you use the digital trunk code, i.e., the plus sign '+' preceding any number's country code
Dec 21, 2022, 5:38 pm
#10
Original Poster
Join Date: Nov 2021
Programs: Aeroplan Super Elite
Posts: 101
This is what I see. Not sure why I'm apparently the only person who sees this 11-digit number.
And yes, I've tried the "+" in front of this number too, no luck (just exits the call with no message).
[screenshot removed]
And yes, I've tried the "+" in front of this number too, no luck (just exits the call with no message).
[screenshot removed]
Last edited by JordanK; Dec 21, 2022 at 8:36 pm
Dec 21, 2022, 5:43 pm
#11
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,802
BTW I believe you should remove the actual numbers.
Dec 21, 2022, 5:54 pm
#12
Original Poster
Join Date: Nov 2021
Programs: Aeroplan Super Elite
Posts: 101
I see the same. I suspect however other statuses show something else. Seems when I log on to aircanada.com using my wife's aeroplan number I see a 00-800 xxx- xxxx number. When you say the + in front does not work, that may depend upon the country where you are. The toll free number does not work from everywhere.
I wonder if this is just an error in the SE view. I'd be curious to try the one your wife sees to see if it will send me to the SE desk after entering my Aeroplan number.
Dec 21, 2022, 6:34 pm
#13
Join Date: May 2017
Location: YEG, SFO, VCA, JR JY-13
Programs: hahaha
Posts: 921
Dec 21, 2022, 6:34 pm
#14
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,802
Didn't they unify the priority numbers sometime recently, and instead they just prioritise you somewhere in the queue based on status?
I wonder if this is just an error in the SE view. I'd be curious to try the one your wife sees to see if it will send me to the SE desk after entering my Aeroplan number.
I wonder if this is just an error in the SE view. I'd be curious to try the one your wife sees to see if it will send me to the SE desk after entering my Aeroplan number.
This said, I found that using my Rogers plan with roaming enabled, the regular North America numbers work. One probably would need to call from a pay [hone (do these still exist?) or a hotel.
Dec 21, 2022, 8:38 pm
#15
Original Poster
Join Date: Nov 2021
Programs: Aeroplan Super Elite
Posts: 101
I did some Googling and learned that this is called a "Universal International Freephone Number" (UIFN), and the "country code" is actually "800". So, it's supposed to be dialed as "+800-XXXX-XXXX".
That's what I tried the very first time, but it won't connect, won't give an error message or anything else. No idea why.
Also, confirmed, it is SE only.
That's what I tried the very first time, but it won't connect, won't give an error message or anything else. No idea why.
Also, confirmed, it is SE only.