2023 Elite kits arriving
Dec 11, 2022, 11:43 am
#76
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,323
The Bovine can't get *G to show on his LH BP.
He was never sent a new physical card.
We'll test some things in FRA if the concierge hasn't managed to fix it by then.
He was never sent a new physical card.
We'll test some things in FRA if the concierge hasn't managed to fix it by then.
Dec 11, 2022, 11:50 am
#77
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,551
Weirdly, my *A G also does not show up in my LH boarding pass. Got into LH senator lounge without issue. Also gold track and pre boarding. But I do have “AC Latitude” printed on my BP. Not sure if that helped.
Dec 11, 2022, 8:41 pm
#78
Join Date: Dec 2019
Programs: Air Canada - Super Elite, Marriott Platinum
Posts: 607
Even as a 75k, I never bother to carry the physical card. Have never had a BP issue, but if I did I would trust that the digital card and DYKWIA would get me into any *G lounge. Only time this year I was asked for more than my BP was the contract lounge in BRU and they were fine with my digital card.
Dec 19, 2022, 2:59 pm
#79
Join Date: Mar 2022
Programs: Aeroplan
Posts: 479
Mrs Viper no longer has to work and as such she accompanied me on a lot of my travel this year for the first time and she climbed the status ladder all the way to SE with the numerous crazy promotions and rollovers. Before Covid she was typically only the lowest status if any.
She hit 25k in April, 35k in June, 50k and 75k both in August, and SE in September. She received a 35k package in the mail only and nothing else through the entire ladder. After about 6 weeks without receiving a package we called in mid October. They said they generated a tracer email and she should have her package within 5-7 days. After two weeks we called again at the end of October and they said they would send another one marked urgent. Same thing at the end of November and we just called once again.
Escalated to a supervisor this time who said there was an internal memo sent out on Nov 13 to freeze all packages sent out until February and that she would not be receiving a package until then. I advised him about members having difficulty being admitted to SA lounges without the physical card and he basically called me a liar and said that just isn’t the case and doesn’t happen because they all take the virtual card and all of those other airlines have now moved away from physical cards and no longer issue them. He then asked why I would need to access other lounges other than Air Canada and also that it should be AC*G on the boarding pass. I reminded him that once SE is hit for the year we usually credit to other airlines so it doesn’t always appear on the boarding pass. Basically, he was just a fan of arguing.
No compensation offered. No offer to send out a card as they are made by a third party who is not sending any more out. Pretty poor experience in general. And his explanation doesn’t jive with the fact why she wasn’t at least given a 50k or 75k package. Thankfully we usually travel together so I can get her in with my card but sometimes we travel with other family and friends who don’t have access and I’d like to be able to use our +1 guest to bring them in.
She hit 25k in April, 35k in June, 50k and 75k both in August, and SE in September. She received a 35k package in the mail only and nothing else through the entire ladder. After about 6 weeks without receiving a package we called in mid October. They said they generated a tracer email and she should have her package within 5-7 days. After two weeks we called again at the end of October and they said they would send another one marked urgent. Same thing at the end of November and we just called once again.
Escalated to a supervisor this time who said there was an internal memo sent out on Nov 13 to freeze all packages sent out until February and that she would not be receiving a package until then. I advised him about members having difficulty being admitted to SA lounges without the physical card and he basically called me a liar and said that just isn’t the case and doesn’t happen because they all take the virtual card and all of those other airlines have now moved away from physical cards and no longer issue them. He then asked why I would need to access other lounges other than Air Canada and also that it should be AC*G on the boarding pass. I reminded him that once SE is hit for the year we usually credit to other airlines so it doesn’t always appear on the boarding pass. Basically, he was just a fan of arguing.
No compensation offered. No offer to send out a card as they are made by a third party who is not sending any more out. Pretty poor experience in general. And his explanation doesn’t jive with the fact why she wasn’t at least given a 50k or 75k package. Thankfully we usually travel together so I can get her in with my card but sometimes we travel with other family and friends who don’t have access and I’d like to be able to use our +1 guest to bring them in.
Dec 19, 2022, 3:37 pm
#80
Join Date: Mar 2005
Location: YVR
Programs: AC SE, HH Gold, Marriott Titanium, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,910
Mrs Viper no longer has to work and as such she accompanied me on a lot of my travel this year for the first time and she climbed the status ladder all the way to SE with the numerous crazy promotions and rollovers. Before Covid she was typically only the lowest status if any.
She hit 25k in April, 35k in June, 50k and 75k both in August, and SE in September. She received a 35k package in the mail only and nothing else through the entire ladder. After about 6 weeks without receiving a package we called in mid October. They said they generated a tracer email and she should have her package within 5-7 days. After two weeks we called again at the end of October and they said they would send another one marked urgent. Same thing at the end of November and we just called once again.
Escalated to a supervisor this time who said there was an internal memo sent out on Nov 13 to freeze all packages sent out until February and that she would not be receiving a package until then. I advised him about members having difficulty being admitted to SA lounges without the physical card and he basically called me a liar and said that just isn’t the case and doesn’t happen because they all take the virtual card and all of those other airlines have now moved away from physical cards and no longer issue them. He then asked why I would need to access other lounges other than Air Canada and also that it should be AC*G on the boarding pass. I reminded him that once SE is hit for the year we usually credit to other airlines so it doesn’t always appear on the boarding pass. Basically, he was just a fan of arguing.
No compensation offered. No offer to send out a card as they are made by a third party who is not sending any more out. Pretty poor experience in general. And his explanation doesn’t jive with the fact why she wasn’t at least given a 50k or 75k package. Thankfully we usually travel together so I can get her in with my card but sometimes we travel with other family and friends who don’t have access and I’d like to be able to use our +1 guest to bring them in.
She hit 25k in April, 35k in June, 50k and 75k both in August, and SE in September. She received a 35k package in the mail only and nothing else through the entire ladder. After about 6 weeks without receiving a package we called in mid October. They said they generated a tracer email and she should have her package within 5-7 days. After two weeks we called again at the end of October and they said they would send another one marked urgent. Same thing at the end of November and we just called once again.
Escalated to a supervisor this time who said there was an internal memo sent out on Nov 13 to freeze all packages sent out until February and that she would not be receiving a package until then. I advised him about members having difficulty being admitted to SA lounges without the physical card and he basically called me a liar and said that just isn’t the case and doesn’t happen because they all take the virtual card and all of those other airlines have now moved away from physical cards and no longer issue them. He then asked why I would need to access other lounges other than Air Canada and also that it should be AC*G on the boarding pass. I reminded him that once SE is hit for the year we usually credit to other airlines so it doesn’t always appear on the boarding pass. Basically, he was just a fan of arguing.
No compensation offered. No offer to send out a card as they are made by a third party who is not sending any more out. Pretty poor experience in general. And his explanation doesn’t jive with the fact why she wasn’t at least given a 50k or 75k package. Thankfully we usually travel together so I can get her in with my card but sometimes we travel with other family and friends who don’t have access and I’d like to be able to use our +1 guest to bring them in.
Ron.
Dec 19, 2022, 3:39 pm
#81
Join Date: Mar 2022
Programs: Aeroplan
Posts: 479
*Edit*
He just called me back to follow up. Said he spoke with AC Headquarters and they advised him the same thing. That virtual cards work with all partnered airlines and that “it’s been tested”. No card or package till next year. 15k Aeroplan points as compensation. Basically a “go away now” call.
Last edited by TheViperOne; Dec 19, 2022 at 4:00 pm
Dec 19, 2022, 4:02 pm
#82
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,323
He mentioned something about the package not being triggered by their automated system to send until someone picks their select benefits. She didn’t pick hers until Oct 27th they said even though she hit SE in Sept and they said where it was so close to the Nov 13th memo they just didn’t action it…allegedly…
Bah
Bah
In 2017, they would not send out a package until you picked your benefits because it could change the contents of the package. That changed in the 2018 benefit year (when only 25K could choose more as a select benefit), and kits were mailed out immediately. In 2018, 2019, and 2020, I selected my benefits in October, and I'd had my kit for months.
Dec 19, 2022, 6:15 pm
#83
Original Poster
Join Date: Oct 2007
Location: Calgary, Alberta, Canada
Programs: Aeroplan 75K, Bonvoy Titanium
Posts: 1,374
Dec 19, 2022, 6:50 pm
#84
Join Date: Mar 2005
Location: YVR
Programs: AC SE, HH Gold, Marriott Titanium, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,910
This is first time I reached these levels - above 25k. I read a while ago that might make a difference.
Ron.
Dec 30, 2022, 1:08 am
#86
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,323
Mine showed up somewhere between the 21st and 29th.
I was amused at the credit card insert.
It advertised Core and Premium card benefits.
1. There are no Premium cards available in my country of residence.
2. I hold both a Core and Premium card, and I have held them since the launch date of each (Chase and TD).
I was amused at the credit card insert.
It advertised Core and Premium card benefits.
1. There are no Premium cards available in my country of residence.
2. I hold both a Core and Premium card, and I have held them since the launch date of each (Chase and TD).
Dec 30, 2022, 11:43 am
#87
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,803
Dec 30, 2022, 11:48 am
#88
Join Date: May 2020
Location: YYZ
Programs: AC SE, AA PlatPro, Hyatt Globalist, Bonvoy Plat & LT Gold, Hilton Gold, National EE
Posts: 878
Dec 30, 2022, 11:49 am
#89
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,803
Had a similar experience at the LHR arrivals lounge (managed by said Germanic *A partner). BP wasn't sufficient b/c mine doesn't read SE 100K (which is what they look for). Mine reads SE MM. "What is MM?" After much discussion, my card displayed from the app was accepted.
Dec 30, 2022, 12:25 pm
#90
Join Date: Sep 2006
Location: YOW
Programs: AC*SEMM, *G, Hilton Diamond, Marriott Gold
Posts: 897
Had a similar experience at the LHR arrivals lounge (managed by said Germanic *A partner). BP wasn't sufficient b/c mine doesn't read SE 100K (which is what they look for). Mine reads SE MM. "What is MM?" After much discussion, my card displayed from the app was accepted.