AC Onboard Compensation Request...
Sep 15, 2022, 7:52 am
#1
Original Poster
Join Date: Jan 2005
Location: Calgary, AB
Programs: AC SE100k, Marriott Titanium, Accor Platinum, Hilton Diamond
Posts: 428
AC Onboard Compensation Request...
Hi, despite traveling for most of my career and 90% on AC. I think this is actually the first time I have one of these things. On a recent flight from YYC to YYZ, my seatback screen wasn't working (I usually don't care as I have my iPad or work) and a FA immediately came over during boarding to offer me a free WIFI voucher as she knew it wasn't functional. I declined as I have WIFI as a benefit, she said she'd come back with a compensation request form then vanished before I could wave it off.
Anyhow, I filled it in and she gave me the receipt portion. It has the flight number, date, and form number. What the heck do I do with this thing?
Anyhow, I filled it in and she gave me the receipt portion. It has the flight number, date, and form number. What the heck do I do with this thing?
Sep 15, 2022, 8:26 am
#2
Join Date: Jul 2021
Programs: AP AS BA
Posts: 364
Nothing. The FA will send the top part of the form in to AC. Then you'll get an email in a few weeks.
Last time, I got a $50 e-coupoun when I didn't get a meal in SS J (YYC - YYZ).
Can you please update this thread when you get a reply from AC?
Last time, I got a $50 e-coupoun when I didn't get a meal in SS J (YYC - YYZ).
Can you please update this thread when you get a reply from AC?
Sep 15, 2022, 8:33 am
#3
Original Poster
Join Date: Jan 2005
Location: Calgary, AB
Programs: AC SE100k, Marriott Titanium, Accor Platinum, Hilton Diamond
Posts: 428
ahh... thank you for that. I guess I should be expecting a $5 e-coupon considering 
I'll update when I see something! Thanks again.
I'll update when I see something! Thanks again.
Sep 15, 2022, 8:34 am
#4
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,438
A recent flight of mine YVR-YYZ had non working IFE on a A321 in row 4. No form was offered, and I wrote it. I received a reply yesterday saying they were sending me 7500 Aeroplan miles.
Sep 15, 2022, 9:03 am
#6
Join Date: Feb 2020
Location: YYZ
Programs: AC SE MM, BW Diamond Select
Posts: 706
It’s usually a 15-20% off discount code for me.
It used to auto-generate, but now someone from AC actually writes back. I am still waiting on one I sent in a few weeks ago.
Edit: I have been informed that I have received 15% off this latest faulty IFE claim.
It used to auto-generate, but now someone from AC actually writes back. I am still waiting on one I sent in a few weeks ago.
Edit: I have been informed that I have received 15% off this latest faulty IFE claim.
Last edited by TTC900Rocket; Sep 15, 2022 at 11:23 am
Sep 15, 2022, 5:04 pm
#7
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,438
I would rather have a 15% off code than 7500 AE miles.
Oh well.
Another DP, I have posted about it before, but last time I wrote in about two problems (no SE drink benefit and no IFE) I got a $100 voucher.
Oh well.
Another DP, I have posted about it before, but last time I wrote in about two problems (no SE drink benefit and no IFE) I got a $100 voucher.
Sep 15, 2022, 5:27 pm
#8
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Which is more than seems to be the norm for no meal for an SE in paid J.
Sep 15, 2022, 5:28 pm
#9
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,068
My 15% off code for broken USB got me $330 value on some Hawaii flights for 4 Didn’t even ask for anything just wanted the J class FA to know so they could fix - was on a new Max.
Didn’t even ask for anything just wanted the J class FA to know so they could fix - was on a new Max.
Sep 17, 2022, 12:01 pm
#10
Original Poster
Join Date: Jan 2005
Location: Calgary, AB
Programs: AC SE100k, Marriott Titanium, Accor Platinum, Hilton Diamond
Posts: 428
When you mentioned that you wrote in, what email/form submission did you use? Just curious.
Jan 4, 2023, 2:32 pm
#12
Join Date: May 2022
Location: YVR
Programs: AC SE100K, Marriott Platinum
Posts: 272
Originally Posted by krayZpaving;[url=tel:34892449
34892449[/url]]I have one of these forms from about 6 weeks ago, but haven't heard anything. What's the normal follow up time?
I would write in again.
Jan 5, 2023, 1:58 am
#13
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,194
I thought to myself how unprofessional this looked compared to the longhaul TPAC I had just done. I them saw a stack.of crumbled in half AC wifi vouchers in the crew area. Perhaps crew do not get free wifi (or their usage on duty is monitored) so they decided that some random pax wifi was 'inoperative' to use the one-time codes.
Jan 5, 2023, 8:22 am
#14
Join Date: May 2020
Location: YYZ
Programs: AC SE, AA PlatPro, Hyatt Globalist, Bonvoy Plat & LT Gold, Hilton Gold, National EE
Posts: 878
Funny you mention the wifi vouchers. Yesterday on a flight between YVR and YYZ, when I walked up from row 1 to use the lav, every (4-5) crew member was huddled together chatting and only paying attention to showing each other stuff on the internet ln their iphones.
I thought to myself how unprofessional this looked compared to the longhaul TPAC I had just done. I them saw a stack.of crumbled in half AC wifi vouchers in the crew area. Perhaps crew do not get free wifi (or their usage on duty is monitored) so they decided that some random pax wifi was 'inoperative' to use the one-time codes.
I thought to myself how unprofessional this looked compared to the longhaul TPAC I had just done. I them saw a stack.of crumbled in half AC wifi vouchers in the crew area. Perhaps crew do not get free wifi (or their usage on duty is monitored) so they decided that some random pax wifi was 'inoperative' to use the one-time codes.
On a recent flight, I had issues connecting (usually never do) and the response I got was "well my Wi-Fi is working so yours should too." I was like okay but is there anything you can do to help "Nope since mine works you need to contact Air Canada." Talk about award-winning service!