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Help! Aeroplan flight is today (1pm) CET, need to cancel but contact center closed

Help! Aeroplan flight is today (1pm) CET, need to cancel but contact center closed

Old Aug 26, 2022, 12:45 am
  #1  
Original Poster
 
Join Date: Jul 2001
Posts: 272
Help! Aeroplan flight is today (1pm) CET, need to cancel but contact center closed

Hi friends, I have a flight booked out of ZRH today on an Aeroplan award I need to cancel (sick). I thought I could cancel / change till 2 hrs in advance, but I cant can't cancel online (it says to call) and when I call it says the contact center is closed. Any options??

Thanks so much
747
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Old Aug 26, 2022, 1:43 am
  #2  
 
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,339
Call AC Reservations at 00 800 669 92222 and hope for the best...
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Old Aug 26, 2022, 2:43 am
  #3  
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Join Date: Jul 2001
Posts: 272
Update it seems to be the thing to do in these cases is to call AC reservations. They will cancel out the award segment (but not the ticket) and leave a note in the record. I was told to them call Aeroplan back during business hours.

we will see if this works but hope useful knowledge for someone else !
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Old Aug 26, 2022, 6:59 am
  #4  
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Join Date: Jul 2001
Posts: 272
Update 2 that worked! Aeroplan was able to collect the refund fee and reinstate the miles. They have to get a supervisor in ticketing to process it, so make sure you have the record documented with the time you originally called to cancel while closed and make sure the segment is actually deleted / space released at that time.

good luck to anyone else who runs into this issue in the future!

Originally Posted by 747-400
Update it seems to be the thing to do in these cases is to call AC reservations. They will cancel out the award segment (but not the ticket) and leave a note in the record. I was told to them call Aeroplan back during business hours.

we will see if this works but hope useful knowledge for someone else !
Celavia, SKYEG, monkai and 10 others like this.
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