Air Canada Provides Update on its Operational Improvement Initiatives
Aug 17, 2022, 3:08 pm
#1
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Air Canada Provides Update on its Operational Improvement Initiatives
A couple of selected excerpts from this release today by AC:
For the period June 27 to August 14:
For the period June 27 to August 14:
- Flight Delays – Comparing the week of June 27 to the week of August 8, there was a 48% reduction or 1,160 fewer flights that took a delay longer than one hour. In addition, flight delays overall are getting shorter. For flights that experienced any delay, the average arrival delay during the week of June 27 was 28 minutes longer than the same week in 2019. As of the week of August 8, this had improved to 12 minutes.
- Flight Cancellations - There has been a substantial reduction in the volume of flight cancellations. During the week of August 8, there was a 77% reduction in the number of cancelled flights as compared to the week of June 27. This translates into 960 fewer flights cancelled. Furthermore, flight completion, which is the percentage of all scheduled flights that are not canceled, reached 96.7% during the week of August 8, which was less than one percentage point lower than the same week in 2019. The vast majority of customers experiencing cancellations, often due to weather or other unexpected factors, were able to travel within 24 hours.
- Baggage Handling - The strongest area of improvement over this period can be seen in baggage handling, where the airline handles over 650,000 bags per week. During the week of June 27, mishandling rates per 1,000 customers were approximately 2.5 times the same number in 2019. As of the week of August 8, this rate has fully recovered to 2019 levels with a baggage handling success rate of 98%.
...and this summer it plans to operate 79 per cent of its pre-pandemic capacity as the industry stabilizes. In support of this, the carrier has recalled employees laid off during the pandemic and continues to hire additional workers. It currently has approximately 34,000 employees compared to 34,700 prior to the pandemic.
Aug 17, 2022, 5:10 pm
#3
Join Date: Mar 2016
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This is all great, but passenger volumes have surely also diminished as we get past the summer peak. The situation was always going to improve after peak season. The question is whether they will be ready for the winter and spring peaks.
Aug 17, 2022, 8:34 pm
#9
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From the airline's point of view they would be idiotic to cherry pick one good week and trumpet it to their best customers if it wasn't reflective of improvement and an expectation that things will continue to improve.
Aug 17, 2022, 9:47 pm
#10
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Today, I am writing to update you on the progress we have made to date to return our airline to its pre‑pandemic standards of customer service.
Aug 18, 2022, 3:52 am
#11
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Aug 18, 2022, 3:56 am
#12
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Aug 18, 2022, 5:34 am
#13
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Aug 18, 2022, 6:14 am
#14
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As for OTP. Let's wait and see how the overall picture looks when official 3rd party stats come out.
But I guess June at 34% and July at 33% can only go up, so the emails from Mike may keep coming!
Aug 18, 2022, 7:29 am
#15
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