Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

AC Lounge Access - physical locations and rules (2022 onwards)

AC Lounge Access - physical locations and rules (2022 onwards)

    Hide Wikipost
Old Sep 19, 22, 7:40 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: canadiancow
Wiki Link
This wiki will attempt to cover the ability to access various lounges operated by AC. Since many travellers are not familiar with the layout of Canadian airports, we will detail both physical access as well as rules.


Overview of lounges

AC has three types of lounges:
  • Maple Leaf Lounges (MLLs): essentially, regular lounges
  • Caf: caf-style lounge with limited access and grab-and-go
  • Signature Suites: essentially, only for long-haul international business class passengers

Locations & Physical Access

Lounges are in the following locations:



Note that most of the Canadian airports used by AC have separate areas for domestic, transborder ("TB", i.e. to the US), and international flights. MLLs are often referred to based on which area of the terminal theyre in, e.g. YYZ Dom is the domestic lounge in YYZ, YUL Intl is the international lounge at YUL. Except when connecting from a domestic flight to a TB/international one, you can only use a lounge in the area from which your flight departs. For instance, a passenger flying from YYZ to LGA cannot use the YYZ Dom MLL as CATSA will not allow them to access the domestic wing; a passenger flying YXE-YYZ-LGA could use the YYZ Dom MLL as they will already be in the domestic area on arrival.

YYZ, YVR, and YUL have segregated international departures areas. The international MLLs cannot be accessed before domestic flights. In other locations, a "domestic" MLL can also be accessed before international flights.

Please note that while the US is a separate country, it is NOT an "international" destination in the way most Canadian airports and AC are set up. You can NEVER access the international lounges when departing on a flight to the US.

Lounges in transborder areas are after US customs pre-clearance, and can only be accessed by customers travelling to the US.


Access Rules

MLLs - https://www.aircanada.com/ca/en/aco/...f-lounges.html

Can be accessed for customers holding a SAME DAY DEPARTING boarding pass (for a flight operated by AC or another *A member) based on:
  • Status
    • Aeroplan 35K (domestic and transborder only; no guests)
    • Aeroplan 50K and up (spouse, dependent children, and one guest)
    • Star Alliance Gold (one guest)
    • VA Velocity Platinum or Gold (one guest)
  • Class of service:
    • Business class (on AC or another *A carrier)
    • Premium rouge
  • Passes (passes may only be valid for certain locations, e.g. domestic/TB)
    • Given out to those with AC status
    • Given out to certain credit card holders
    • Purchased directly from AC as an add-on to the flight, either in advance or at the lounge
  • Credit cards (no passes required):
    • TD VIP
    • CIBC VIP
    • Amex Aeroplan Reserve cards

Domestic Lounges can also be accessed by those ARRIVING on an Air Canada Mainline, Rouge or Express flight, for those holding 50K status and higher.


Signature Suites

Signature Suites require both (a) an eligible fare and (b) an eligible destination. Your flight must be a flight operated by Air Canada that is departing internationally from Toronto or Vancouver. It doesnt matter whether you bought the ticket through AC or if youre on an AC codeshare, or if your itinerary has other international connections. Unless your flight is operated by Air Canada, and is departing internationally from Toronto or Vancouver, youre not eligible.

Eligible fares:
  • Paid business class (originally booked in J, C, D, Z, or P classes)
  • Business Class (Flexible) Aeroplan tickets

Eligible destinations
  • South America (Colombia and south)
  • Europe
  • Asia
  • Australia

NOT accessible to:
  • Passengers in business class on any type of upgrades (eUpgrades, Last-Minute Upgrades, bid upgrades, Star Alliance Upgrade Awards)
  • Anyone booked in Business Class (Lowest) reward tickets - this includes any rewards ticketed by an Aeroplan partner, e.g. United MileagePlus, Miles & More, etc)
  • Passengers flying internationally with Air Canada, but who are not departing on an International Air Canada flight from Toronto or Vancouver. Example, if you are arriving on an International flight, but connecting to a US or domestic flight - you will NOT have access to the suite.

Cafe

Can be accessed by those with a departing domestic boarding pass (no arrivals benefit for the Cafe) based on:
  • Status
    • Aeroplan 50K and up (one guest)
    • Star Alliance Gold (one guest)
  • Class of service:
    • Business class
    • Premium rouge
  • Credit cards:
    • TD VIP
    • CIBC VIP
    • Amex Aeroplan Reserve cards
Print Wikipost

Old Sep 18, 22, 2:42 pm
  #196  
FlyerTalk Evangelist
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Gold, UA Silver
Posts: 39,948
Yeah, if the fare basis was IBP00EF, there just no question. You were booked in business flexible. No doubts.

If I'd been working the desk,I would have waved you in without a phone call
canadiancow is offline  
Old Sep 18, 22, 4:40 pm
  #197  
 
Join Date: Dec 2017
Posts: 2
Oof...So, I impulse purchased an offered upsell CAD$25 MLL pass for a 1AM~ international flight YVR-HKG in October, only to notice the pass is only good for the Domestic MLL, which is...odd I guess, for an international flight, and the lounge seems to close at 11PM, 2+ hours before the flight is scheduled to leave...

Anyone have experience with lineups around closing time?
newbl is offline  
Old Sep 18, 22, 5:10 pm
  #198  
FlyerTalk Evangelist
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Gold, UA Silver
Posts: 39,948
I would push for a refund.
canadiancow is offline  
Old Sep 18, 22, 6:04 pm
  #199  
 
Join Date: Dec 2007
Posts: 3,057
Originally Posted by canadiancow View Post
If I'd been working the desk,I would have waved you in without a phone call
Is this some new SE benefit I was unaware of? I think I would prefer free wifi to it though but to each his own.
zkzkz is offline  
Old Sep 18, 22, 7:07 pm
  #200  
 
Join Date: May 2017
Location: YEG, SFO, JR JY-13
Programs: AC 75K and also 25K on account I don’t use
Posts: 544
Originally Posted by newbl View Post
Oof...So, I impulse purchased an offered upsell CAD$25 MLL pass for a 1AM~ international flight YVR-HKG in October, only to notice the pass is only good for the Domestic MLL, which is...odd I guess, for an international flight, and the lounge seems to close at 11PM, 2+ hours before the flight is scheduled to leave...

Anyone have experience with lineups around closing time?
FWIW I've had to fly AC 7 twice this summer and both times the international MLL stayed open until half an hour before the flight, including once instance where we were delayed until 0245, where they stayed open until departure. Lounge was dead empty (if there's a BR9 departure that day, they contract the Plaza Premium next door), and they took the food away at 2330, so you're just left with the bar, the drink fridge, the showers, and the odd mouse scurrying around the floor lol
newbl likes this.
asovse1 is offline  
Old Sep 18, 22, 7:47 pm
  #201  
 
Join Date: Sep 2015
Posts: 416
Originally Posted by asovse1 View Post
you're just left with [...] the odd mouse scurrying around the floor lol
!!!
vancouver25k is online now  
Old Sep 18, 22, 8:01 pm
  #202  
 
Join Date: May 2017
Location: YEG, SFO, JR JY-13
Programs: AC 75K and also 25K on account I don’t use
Posts: 544
Yeah, the only time I've ever seen the mouse (if it's just the one, to give benefit of the doubt) is when it goes along the V-wing wall and into the cabinets attached to the kitchen's wall (it doesn't go into the kitchen, to my knowledge, not that it makes things better). Last spotted 29 JUL 2022
asovse1 is offline  
Old Sep 18, 22, 8:12 pm
  #203  
 
Join Date: Sep 2015
Posts: 416
That's where I usually sit. I'll have to start looking inside and not just out the window.
asovse1 likes this.
vancouver25k is online now  
Old Sep 19, 22, 3:36 pm
  #204  
 
Join Date: Jul 2021
Location: Cape Cod
Programs: UA, JB, AA, DL
Posts: 14
Long Layover

AC changed flights so we have long layers, almost 4 hours in each direction. We are flying Boston to Montreal and on to Milan. I have AX Business Platinum so can access a few lounges on departure day but AX does not have a lounge in domestic/transborder. Does Air Canada allow day passes to Maple Lounge? I saw something when I booked the flight but don't see it now.
caribchakita is offline  
Old Sep 19, 22, 7:51 pm
  #205  
 
Join Date: May 2017
Location: YEG, SFO, JR JY-13
Programs: AC 75K and also 25K on account I don’t use
Posts: 544
Originally Posted by caribchakita View Post
AC changed flights so we have long layers, almost 4 hours in each direction. We are flying Boston to Montreal and on to Milan. I have AX Business Platinum so can access a few lounges on departure day but AX does not have a lounge in domestic/transborder. Does Air Canada allow day passes to Maple Lounge? I saw something when I booked the flight but don't see it now.
While AC have updated the MLL reference to say that you can't add on MLL access onto your fare (temporary suspension), if you saw an option to purchase access at booking, perhaps the option might be available again if you access your booking on the website and browse for any travel options you wish to purchase. I wouldn't count on it, though

On your way to Milan, your AMEX Biz Plat offers two lounges for entry at the international gates

https://global.americanexpress.com/l...L?locale=en-CA

Also if I'm remembering YUL correctly, for both directions, you wouldn't necessarily be able to access the domestic gates/area of YUL airport
asovse1 is offline  
Old Sep 19, 22, 9:16 pm
  #206  
 
Join Date: Sep 2008
Location: Toronto
Posts: 420
I bought a Qatar Airways ticket from YYZ-DOH and apparently its on Air Canada metal.

Its a business class ticket and shows booking class P.

The Qatar Airways agent over the phone said that lounge access isnt available with this fare class as its a cheap ticket. I paid $5k for it btw.

Is he mistaken, or can I use the AC Signature Suite in Toronto? Also, do I check in with AC at the airport or with Qatar?
spideysense is offline  
Old Sep 19, 22, 9:19 pm
  #207  
Moderator, Air Canada; FlyerTalk Evangelist
Original Poster
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, WS Gold, DL PM, BA Silver, Marriott Titanium, Accor/Hilton/Radisson Gold
Posts: 14,227
Originally Posted by spideysense View Post
I bought a Qatar Airways ticket from YYZ-DOH and apparently its on Air Canada metal.

Its a business class ticket and shows booking class P.

The Qatar Airways agent over the phone said that lounge access isnt available with this fare class as its a cheap ticket. I paid $5k for it btw.

Is he mistaken, or can I use the AC Signature Suite in Toronto? Also, do I check in with AC at the airport or with Qatar?
If it's a paid business class ticket, you're eligible for the Signature Suite. And you always check in with the operating carrier; in this case, AC.
Adam Smith is online now  
Old Sep 22, 22, 5:10 pm
  #208  
 
Join Date: Jul 2016
Programs: Chase, United
Posts: 353
Buss Class LAX <-> YVR

I fly Business class LAX <-> YVR next month. No special status except Global Travel. Are there lounges I will be able to use in either direction?

Might anyone also know to recommend how early I arrive at each airport for such a flight, or, if another forum is best to ask that, which forum?

Last edited by zoechow; Sep 22, 22 at 5:15 pm
zoechow is offline  
Old Sep 22, 22, 5:40 pm
  #209  
 
Join Date: Sep 2015
Posts: 416
Originally Posted by zoechow View Post
I fly Business class LAX <-> YVR next month. No special status except Global Travel. Are there lounges I will be able to use in either direction?
At LAX, you can use UA club and AC MLL. At YVR, you can use the MLL.
zoechow and c224488 like this.
vancouver25k is online now  
Old Sep 23, 22, 12:39 pm
  #210  
 
Join Date: Aug 2022
Programs: Aeroplan, Bonvoy
Posts: 11
Does anyone know if the YYZ TB "Express" lounge is back to its regular/posted hours? It's been hit or miss on the last few times I was through the commuter gates area, and it would be great to avoid the starbucks lineup for a coffee before my next morning flight.
CA_Traffic is offline  

Thread Tools
Search this Thread