sha8192

I believe airlines (at least AC) has integrated with CBSA system. There were handful times where I was presented the option to add a secondary document, where I can add my PR card number, then OLCI was successful and I was issued an electronic BP. IIRC I don't even have to present the PR card when going back, just scan the BP QR code and do a passport check to verify my identity.

This only happened twice in my past 10 flights to YYZ. I did a 3 back-to-back MR runs on route YYZ-DUB, the 1st time I have to go to the counter to check-in, which was super challenging as the YYZ-DUB bound always delay 1~3 hours, and they don't push the return flight's departure time as much to match the inbound delay. I had to run for my life once I got to DUB and rush through immigrant, exit custom, go to AC's counter at departure to print my BP. The two MR runs after the 1st one, I had this option to add secondary document for PR card, so I didn't have to run for my life anymore. However, the other 6ish flights afterwards all require document check and I can't check in until I went to the air port, which is a huge pain in the ... and lower my priority on EUP.

Livyer

Apologies if there is a thread about this, but I can't find it. Just getting back into traveling.

I am flying DRS-MUC-YYZ-YYT tomorrow (October 21). When check-in opened today, I got separate emails from LH (first) and AC (second). Air Canada's check-in process didn't include the LH segment. So, I checked in at LH, but it doesn't check me in for the AC flight. And the AC site won't let me check-in at all. I wouldn't care except I am on the waitlist for an upgrade for the MUC-YYZ flight and can't get transferred to the airport upgrade list if not checked in.
I contacted AC Twitter and they suggested I check with an LH agent at the airport (tomorrow?).
Any other options here? Or am I SOL?
Thanks,

TheViperOne

I ran into something similar last week on Aegean. The issue for me was that for some reason AC didn’t have my passport number and expiry listed on the booking and it was blocking Aegean from checking in all the flights. I had to go on the Aegean website (not the app) and it had increased functionality to recognize this issue and I was able to input my details on the website and it ended up checking me in thru the whole itinerary. But neither Aegean, Air Canada, or the concierge could figure out what the problem was.

Hopefully your issue is something similar.

Adam Smith

Moderator note: this thread was thrown together last night after realizing we have a bunch of recent threads on OLCI issues but nothing very comprehensive, and some at times recurring issues. We'll see whether this helps make it easier for people to find information on OLCI issues going forward.

northerncoalminer

I have OLCI problem every time I have a confirmed e-upgrade segment and a waitlisted segment. The problem is solved by seeing a competent check-in agent.

Livyer

It wasn't passport data, as the Lufthansa site pulled up my passport information when I started the login process. I guess I'll find out in the morning. Thanks.

Livyer

I was able to check in for all flights this morning at the Dresden airport (where they agent said "Oh, you only checked in for the first flight" - LOL, well I tried). Also found an email from AC from earlier this morning (before I got to the airport) telling me to check in or I would not be able to fly. Well down the upgrade list for MUC-YYZ (#6), with only two seats available, Hopefully, someone upgrading from PE will open a seat for me in PE (where I am first on the list).

tomvancouver

Similar problem for us. We are dual nationals (Can & UK) and are travelling on our Canadian passport to the UK. There are no visa requirements for Canadians to enter the UK as a tourist.
But during OLCI we had to complete a secondary travel "visa" form in order to OLCI. So I entered our UK passport details and we were able to check in on line.
Weird. Never seen this before on multiple trips there. I guess we should take our UK passports with us as back up (even though the electronic gates are OK with Canadian passports nowadays)

EDIT: I now get it - we are nesting flights from another carrier and our AC return is in 8 mo i.e. > 6 months allowed on a Canadian passport

Bartolo

l’m unclear if your PRN has the return flight. If so, best to call AC well before your return to get the file changed to your Canadian passport. Only AC can do this. Otherwise, you will need an ETA to be able to check in. Plus it wastes a huge amount of time at the airport when they try to do it. If your return is a separate tx, you should be okay.

karns

I've been trying to check in to a flight that leaves on Sunday, Nov 6 at 9:30 pm Atlantic time. It keeps telling me that checkin for that flight is not open yet. Is check-in not working? Do I have to wait for another time zone? Is something amiss that I don't know about?

PaulYK

Try it now, it may just have opened two minutes before your post, considering clocks go back an hour tonight.

eigenvector

I think Paul is right. Check in opens 24 hours before departure which means with the clock jump you can only check in from 10:30 Atlantic.

Changeup2000

It appears to be strictly 24 hours, so the end of daylight saving time appears to mess up that. I got the same issue this morning and realized it after a few minutes.

karns

Thanks everyone! What you said is exactly right! Just after I posted, it opened for checking in. I had thought of that, but the time hasn't changed yet!!

yyznomad

Friend had same issue today... was a few minutes before the actual 24-hour mark and then tried again later successfully.