Air Canada revoked a worker's flying privileges after her daughter complained
Aug 2, 22, 8:11 am
#1
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Air Canada revoked a worker's flying privileges after her daughter complained
Sadly another reminder that common sense isn't common any more.
https://www.businessinsider.com/air-...plained-2022-7
A woman who complained about her treatment trying to board an Air Canada flight says the airline revoked her mother's employee flying privileges afterward.
The woman, who asked not to be named, citing concerns for her mother's job, told Insider she filed a complaint with the airline after what she deemed to be poor customer service by the gate staff. She had bought a ticket using flying privileges given to her by her mother.
The woman emailed senior officials at the airline and copied in media outlets, which appeared to prompt the airline to retaliate by revoking her flying privileges for two years.
https://www.businessinsider.com/air-...plained-2022-7
A woman who complained about her treatment trying to board an Air Canada flight says the airline revoked her mother's employee flying privileges afterward.
The woman, who asked not to be named, citing concerns for her mother's job, told Insider she filed a complaint with the airline after what she deemed to be poor customer service by the gate staff. She had bought a ticket using flying privileges given to her by her mother.
The woman emailed senior officials at the airline and copied in media outlets, which appeared to prompt the airline to retaliate by revoking her flying privileges for two years.
Aug 2, 22, 9:58 am
#3
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I hate to pass quick judgement, but....... She sounds like an entitled brat to me. I feel bad for Mom, but she should've told her daughter the terms and if she didn't feel she could handle it, don't extend the privilege.
Aug 2, 22, 11:27 am
#8
Join Date: Jun 2022
Posts: 13
I'm surprised the daughter only got a two year ban of privileges - a lifetime ban would have been quite justified since the airline doesn't owe her anything.
I hope the daughter will eventually realize that she owes her mother an sincere apology, but based on this article I'm not sure that might be forthcoming.
I hope the daughter will eventually realize that she owes her mother an sincere apology, but based on this article I'm not sure that might be forthcoming.
Aug 2, 22, 11:31 am
#9
Join Date: Mar 2016
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Flying privileges are truly one of the great perks of any job in any industry. It’s daft to complain about them when they give you so much for so minimal a cost—and when they are a privilege that can be revoked, not an irrevocable benefit of the job. Lesson learned, I hope…
Aug 2, 22, 12:51 pm
#10
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I don't think a temporary (two year) withdrawal of these privileges was unreasonable in the circumstances.
There were lots of ways the daughter could have addressed her concerns without immediately running to the media. Hopefully a valuable lesson learned by her - though probably not since she immediately ran to the media about the "ban".
There were lots of ways the daughter could have addressed her concerns without immediately running to the media. Hopefully a valuable lesson learned by her - though probably not since she immediately ran to the media about the "ban".
Aug 2, 22, 12:54 pm
#11
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My dad was a 33 year AC employee. Flew as a con for the first 25 years of my life. The rules were pretty simple. its a privilege and not a right. Revenue passengers enable our benefits. You get on the plane dressed smartly, you sit down and you shut up. You decline offers and gifts, you do not requests seat changes, you enjoy the free flight and always, always remember that what you do or say, your behavior may and will affect the employee who is sponsoring you.
This was not rocket science and we respected and followed these rules as the cost of violating the rules were very high!
This was not rocket science and we respected and followed these rules as the cost of violating the rules were very high!
Aug 2, 22, 2:28 pm
#13
Join Date: Dec 2019
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As to the employee receiving a ban as well as the daughter, I wonder if some of this could be technical? Im not sure how the internal process works for employee travel, but maybe it isnt possible to ban a specific nominee (for lack of a better term) and its either the employee has the benefit or they dont.
Aug 2, 22, 2:38 pm
#14
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And it then sounds as if someone (mother or daughter) doubled down and brought the story of the mother's suspended flying privileges to the media. If you've already gotten in trouble once, do you really think going to the press will make it any better?
Aug 2, 22, 2:44 pm
#15
Join Date: Feb 2022
Posts: 831
Originally Posted by chgoeditor
And it then sounds as if someone (mother or daughter) doubled down and brought the story of the mother's suspended flying privileges to the media. If you've already gotten in trouble once, do you really think going to the press will make it any better?
This daughter will take every opportunity to undermine the airline. Get rid of that employee.
Last edited by Ghoulish; Aug 2, 22 at 3:06 pm
