Letter from AC’s president Michael Rousseau re summer 2022 travel disruptions
#91
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,293
Planes wont be full and AC wont make big $ if all their connector flights are cancelled or delayed...
#92
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,625
Exactly. I have an AUS-YYZ-GRU trip scheduled for 7/15 and the AUS-YYZ flight has been cancelled with less than 24 hours notice the last 3 days. Beginning to get a little nervous.
#93
Join Date: Apr 2000
Posts: 3,124
The goal behind the recently announced summer cancellations was to make the overall system more reliable. We'll have to wait a week or two to see whether that happens. They did free up a lot of capacity at Jazz, which should help you.
#94
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
If cancelling all the YTZ flights allows AC to add some much-needed staff to YYZ, that might actually prove to be a decent, thinking-outside-the-box move. It may very well be the most expeditious way to reinforce the staff at YYZ even if it means losing some pax to Porter.
#95
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,067
Hey Michael, get your poop together. Just got this crazy email below. No info. Booking looks intact….it’s in less than a week!! ...???? I have another booking that’s also messed up - one AP and one paid….how many hours am I supposed to devote to this mess???? This is also for an Aeroplan booking but the email says to call AC….any bets that the agent will say you need to call AP and spend another 3 hrs on hold?
********
We're sorry to inform you that all or part of your itinerary has been cancelled due to pandemic-related factors beyond our control such as industry-wide labour shortages and government entry requirements.
Due to our interconnected route network, these factors impact both international and domestic flights.
This cancellation also affects any customers you are travelling with on the same booking.
Unfortunately, we have been unable to automatically rebook you. As flights are very full this summer, rebooking options may be very limited.
We are actively looking for alternate flights for you including with other airlines. If we find an alternate flight but it doesn’t meet your needs, you’ll still be able to explore other options.
You also have the option to cancel your ticket and receive a refund. Please click “What are my options?” below to process your refund request.
If you prefer not to refund your ticket at this time, we will continue to look for alternate flights. Bookings with imminent travel dates will be prioritized, so it may take some time to review bookings for travel dates that are further out. Please don’t go to the airport for assistance as their systems are not able to process this rebooking. You will receive an email with an update once more information is available.
Again, we sincerely apologize for the impact this will have on your travel plans this summer.
What are my options? We're here to help
********
We're sorry to inform you that all or part of your itinerary has been cancelled due to pandemic-related factors beyond our control such as industry-wide labour shortages and government entry requirements.
Due to our interconnected route network, these factors impact both international and domestic flights.
This cancellation also affects any customers you are travelling with on the same booking.
Unfortunately, we have been unable to automatically rebook you. As flights are very full this summer, rebooking options may be very limited.
We are actively looking for alternate flights for you including with other airlines. If we find an alternate flight but it doesn’t meet your needs, you’ll still be able to explore other options.
You also have the option to cancel your ticket and receive a refund. Please click “What are my options?” below to process your refund request.
If you prefer not to refund your ticket at this time, we will continue to look for alternate flights. Bookings with imminent travel dates will be prioritized, so it may take some time to review bookings for travel dates that are further out. Please don’t go to the airport for assistance as their systems are not able to process this rebooking. You will receive an email with an update once more information is available.
Again, we sincerely apologize for the impact this will have on your travel plans this summer.
What are my options? We're here to help
- Due to this cancellation, you are eligible for a refund of the remaining value of your ticket if we are unable to rebook you on a new flight departing within three hours of your original departure time. Visit aircanada.com/refund to learn more about our refund policy.
- If you would like assistance, please call Air Canada Reservations at 1-888-247-2262 (for international and other numbers, visit aircanada.com/othernumbers).
- We know how stressful it can be when travel plans get interrupted. We truly apologize for any inconvenience this may have caused.
- For complete details about your rights when there is a flight disruption, please visit aircanada.com/flightdisruptions.
Last edited by Adam Smith; Jul 4, 2022 at 10:53 am Reason: Profanity
#96
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,150
Just got this crazy email below. No info. Booking looks intact….it’s in less than a week!! ...???? I have another booking that’s also messed up - one AP and one paid….how many hours am I supposed to devote to this mess???? This is also for an Aeroplan booking but the email says to call AC….any bets that the agent will say you need to call AP and spend another 3 hrs on hold?
https://api.ft.canadiancow.com/pnr/pnr
#97
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,067
Looks ok on cowtool….status HK which is I think what the tool normally says IIRC. I did swap out the return a couple of days ago as it misconnected but I got the email an hour ago….
Last edited by Altaflyer; Jul 1, 2022 at 3:52 pm
#98
Join Date: May 2003
Programs: UA Silver
Posts: 1,931
#99
Join Date: Jul 2018
Location: YXE
Programs: Curb Your Enthusiasm, Fraggle Rock
Posts: 123
And only three weeks after Duncan Dee relayed that AC and WS were "certainly well-prepared for the schedules they offered consumers."
https://www.bnnbloomberg.ca/canada/v...delays~2462166
https://www.bnnbloomberg.ca/canada/v...delays~2462166
#100
Join Date: Aug 2010
Posts: 3,130
And only three weeks after Duncan Dee relayed that AC and WS were "certainly well-prepared for the schedules they offered consumers."
https://www.bnnbloomberg.ca/canada/v...delays~2462166
https://www.bnnbloomberg.ca/canada/v...delays~2462166
But then again, this guy is a Tory hack/Liberal turncoat - his Twitter page is pretty clear on the agenda he’s pushing, so treat anything he says with caution.
#101
Join Date: Nov 2001
Location: Ontario, Canada
Programs: AC*SE MM, Hilton Gold, Marriott Gold, IHG Plat Amb
Posts: 3,439
AC 806/807 has been rescheduled. It's been operating since May 31st & only been on time 1 day per week. These flights are 55% connecting pax.
Our return AC807 a week ago was 3 hour late to start with. Then in EDI it picked up another delay and the crew spent a good portion of their time during the flight on rebooking passengers, who were already rebooked at check in. I was amazed they kept their positive attitude. Also took extra effort from ground to get the bags loaded.
The problems are everywhere!!!
Our return AC807 a week ago was 3 hour late to start with. Then in EDI it picked up another delay and the crew spent a good portion of their time during the flight on rebooking passengers, who were already rebooked at check in. I was amazed they kept their positive attitude. Also took extra effort from ground to get the bags loaded.
The problems are everywhere!!!
#102
Join Date: Nov 2004
Posts: 581
If cancelling all the YTZ flights allows AC to add some much-needed staff to YYZ, that might actually prove to be a decent, thinking-outside-the-box move. It may very well be the most expeditious way to reinforce the staff at YYZ even if it means losing some pax to Porter.
It does free up some YUL Q400 pilots and some YUL FAs for Jazz, which is helpful...but it won't be improving things at YYZ any.
#103
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
As I mentioned earlier, this definitely isn't the case. Porter handles AC on the ramp at YTZ, and Jazz CSAs, I suppose adding a handful of agents for the weekend to YYZ may help... but not sure this would work from a union standpoint.
It does free up some YUL Q400 pilots and some YUL FAs for Jazz, which is helpful...but it won't be improving things at YYZ any.
It does free up some YUL Q400 pilots and some YUL FAs for Jazz, which is helpful...but it won't be improving things at YYZ any.
You’d have to think that there’s some net benefit to the move otherwise they wouldn’t be doing it, but I admit that takes quite the leap of faith sometimes
#104
Join Date: Nov 2004
Posts: 581
Not to mention helping out the very stressed Jazz SOC (System operation Center), that's been having a really bad time (I've had holds of over an hour to talk to crew scheduling...)
#105
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
That said, although UK airports and DUB are a huuuuuge mess, I had more than one staff member say something akin to "of course it's Toronto..." to me. One media outlet on why DUB is a mess:
"A lot of the long-haul flights that were to go in particular directions have been re-routed."
"Canada... has had a particular problem, particularly Toronto Airport - with security queues way in excess of what Dublin's worst queues were."
"And the knock-on of a flight being delayed through security queues... is not just the passenger being rescheduled, it's also the tracking and the handling of all the bags".
"Canada... has had a particular problem, particularly Toronto Airport - with security queues way in excess of what Dublin's worst queues were."
"And the knock-on of a flight being delayed through security queues... is not just the passenger being rescheduled, it's also the tracking and the handling of all the bags".