Letter from AC’s president Michael Rousseau re summer 2022 travel disruptions
Jul 9, 2022, 7:54 pm
#152
Join Date: Apr 2016
Posts: 614
I do for my last bound. It was caused by ATC issues at YVR.
With problems like that, I don't know how AC can do much more.
I don't get the impression that this is an Air Canada problem, but more that it's a Canada problem. As Canada's largest airline, they would be disproportionally affected by any issues that are pervasive throughout Canada.
With problems like that, I don't know how AC can do much more.
I don't get the impression that this is an Air Canada problem, but more that it's a Canada problem. As Canada's largest airline, they would be disproportionally affected by any issues that are pervasive throughout Canada.
COMMENTS: TIER 2 GDP 2230Z-0500Z DUE STAFFING
And to OP, I don't know where you can find fully trained and capable ATC staff on a whim's notice. I guess in theory reducing scheduled flights would help prevent Nav Can restrictions, but that can lead to even more questions / problems.
Jul 9, 2022, 8:01 pm
#153
Join Date: Jun 2022
Programs: Aeroplan
Posts: 30
I don't have inside knowledge on my delay today.
I do for my last bound. It was caused by ATC issues at YVR.
With problems like that, I don't know how AC can do much more.
I don't get the impression that this is an Air Canada problem, but more that it's a Canada problem. As Canada's largest airline, they would be disproportionally affected by any issues that are pervasive throughout Canada.
Sure, they can cancel more flights, which will lesson the load on both them and the rest of the Canadian aviation industry.
But as someone who actually understands a lot of the industry, and has a lot of inside contacts, I don't think this is a problem that AC has the ability to solve on their own, even given unlimited resources.
I do for my last bound. It was caused by ATC issues at YVR.
With problems like that, I don't know how AC can do much more.
I don't get the impression that this is an Air Canada problem, but more that it's a Canada problem. As Canada's largest airline, they would be disproportionally affected by any issues that are pervasive throughout Canada.
Sure, they can cancel more flights, which will lesson the load on both them and the rest of the Canadian aviation industry.
But as someone who actually understands a lot of the industry, and has a lot of inside contacts, I don't think this is a problem that AC has the ability to solve on their own, even given unlimited resources.
Jul 9, 2022, 9:02 pm
#155
Join Date: Nov 2006
Programs: AC 75k
Posts: 56
Delays and airport chaos will be here for a while, but it is easily within airline control to bring back hot towels, pre-departure drinks and warm nuts. I had a brief chat about this with a CSD in May, who said all the above were to reduce the risk involved with handling items, but its clear now that its a cost-cutting exercise given that restaurants on terra firma are fully open without restrictions.
Jul 9, 2022, 10:49 pm
#156
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,603
Delays and airport chaos will be here for a while, but it is easily within airline control to bring back hot towels, pre-departure drinks and warm nuts. I had a brief chat about this with a CSD in May, who said all the above were to reduce the risk involved with handling items, but its clear now that its a cost-cutting exercise given that restaurants on terra firma are fully open without restrictions.
Jul 9, 2022, 11:08 pm
#159
Join Date: Oct 2011
Location: YYZ/YHM
Programs: Marriott Titanium, Air Canada 50K, United Silver, Accor Platinum, Others on Rotation
Posts: 363
My two cents: The airline needs to focus on getting the eastern and western triangles to be reliable and operational again (primarily YYZ-YUL and YYC-YVR) Flight crews from mainline and Jazz rely on these and a problem with the crews coming in can easily cascade through the system.
Jul 9, 2022, 11:27 pm
#160
Join Date: Dec 2002
Posts: 8,002
Factor in training being paused for 18 months over covid........
Jul 9, 2022, 11:42 pm
#161
Join Date: Nov 2012
Location: BGI (ex-YYC, YYZ)
Programs: AC*G-E100K (once again)
Posts: 1,701
Jul 10, 2022, 11:46 am
#162
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,228
Dunno if that is still the case or not, but I don't recall seeing any crew in full PPE gowns recently, so maybe some space has been freed up.
Jul 10, 2022, 12:06 pm
#164
Join Date: Jul 2017
Posts: 122
I agree that this is a "Canada problem" but I don't know that it's because Canada's reacted uniquely poorly to this summer's challenges. I would be willing to bet that Canada has a disproportionate number of flights originating out of the three largest airports and large airports have been awful globally.
* A tight labour environment
* A 1-2 year pause in training new employees
* A 1-2 year pause in hiring new employees
* Losing a lot of experienced / near-retirement folks over the past 2.5 years
* A very hard to predict demand environment.
And so on.
Its an incredibly challenging environment. That’s not to say everything is excusable or that organizations don’t need to react better and adapt faster. But it’s just a really widespread problem right now.
Jul 10, 2022, 12:15 pm
#165
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,438
It depends on how you define service quality. I took a 3 hr flight on UA Express (E175) last week and there were a lot of things missing compared to AC. No hot food, no porcelain dining ware, no metal cutlery, everything wrapped in plastic. And definitely no hot towels, warmed nuts, or PDBs (not even water).
I connected to an AC flight, which was only like 30 minutes delayed. Plus had porcelain and hot food.
I connected to an AC flight, which was only like 30 minutes delayed. Plus had porcelain and hot food.