June 23: "Air Canada Comments on Aviation Industry Summit with Federal Minister"
Just out:
https://media.aircanada.com/2022-06-...sport-Minister Lots of digest here. Will it accomplish anything?Customer Initiatives:
|
Originally Posted by InTheAirGuy
(Post 34362962)
A second new policy will allow customers free, same-day stand-by options for earlier flights within Canada/Transborder regardless of fare brand or booking class;
Originally Posted by InTheAirGuy
(Post 34362962)
Minimum Connection Times for flights from international and transborder destinations connecting to domestic destinations have been increased by 30 minutes for new bookings in Toronto and Montreal, giving customers (and their baggage) additional time to connect;
|
Well at least they are working on solutions.
The simplest one would be to install a bank of phones that connect to the call centre in priority for rebooking in case of IRROPs. Nothing like the poor optics of 200+ people standing in line to talk to 2 AC agents. Its not even an original idea, United and others have it at their hubs. |
Originally Posted by vernonc
(Post 34363230)
Well at least they are working on solutions.
The simplest one would be to install a bank of phones that connect to the call centre in priority for rebooking in case of IRROPs. Nothing like the poor optics of 200+ people standing in line to talk to 2 AC agents. Its not even an original idea, United and others have it at their hubs. |
Originally Posted by The Lev
(Post 34363159)
Nice. Does this apply to connecting flights only or to all flights?
Edited to add: yes, I understand that increasing capacity will only further compound the manifold issues the main airports are currently facing. But I would guess that part of the reason that there are 200 people waiting for 2 agents is because what would be an obvious fix 3 years ago is now not obvious or possible because there are just no seats available and no easy alternatives on major domestic routes if somebody is delayed or misses their flight or whatever. It is a bad place to be for AC, and it isn't all their fault, but some of it surely is. |
With all these airport nightmare stories (not just in Canada, but also the US, UK, and across Europe), I've been looking for a good explanation for what exactly the causes are. To that end, I appreciated this breakdown in the AC press release (bolding mine):
Air Canada has been prudently restoring its schedule as it recovers from the effects of COVID-19 and this summer it plans to operate below its pre-pandemic capacity as the industry stabilizes. In support of this, the carrier has recalled employees laid off during the pandemic and continues to hire additional workers. It currently has 32,000 employees, versus approximately 33,000 prior to the pandemic while operating approximately 80 per cent of its June 2019 schedule. |
Originally Posted by InTheAirGuy
(Post 34362962)
|
Hopefully this app will allow passengers to rebook on any airline even on an Aeroplan ticket is it would get them there sooner.
If AC does not have the technology for this it could link to an outside site like Concur where the passenger enters a special code, pick the flights they want in their original cabin and then the bill goes directly to the airline. That would be win-win for both sides as it takes pressure off CS staff. |
AC can’t ensure passengers making their connecting flight even if it’s above the published MCT. Hinting that passengers need to take a longer connection is sugar coated as “voluntarily”, “flexibility”, “at no cost”… |
Originally Posted by capedreamer
(Post 34363409)
So AC is at 97% of 2019 staffing levels while operating 80% of its 2019 schedule.
Who are facing their own tumultuous scheduling issues, while trying to address everyone else with the same. |
Originally Posted by RangerNS
(Post 34363551)
That may be headcount, not weekly hours or FTE or some useful metric. And they lean towards the inexperienced, if we make what is a safe bet of a lot of early retirements.
|
Originally Posted by capedreamer
(Post 34363409)
So AC is at 97% of 2019 staffing levels while operating 80% of its 2019 schedule. I would love to see a similar figure for the airport staff vs. traffic comparison, because this only deepens the mystery for me. Whenever I've looked into why airports are such a mess, I've come across hand-wavy articles citing staff shortages as the main reason. But exactly how short are we at this point?
A plane arrives in YYZ from FRA. A gate agent meets it. They unload passengers in 30 minutes, and then the GA goes to the podium to assist others before boarding. A plane arrives in YYZ from FRA. A GA meets it. Due to metering, it takes 2 hours to unload all passengers. The next flight is delayed because of this metering, and so a lot more passengers need help rebooking their missed connections. But the GA is busy who would normally help deal with the 10 pax with issues, and now there are 100 pax with issues. I'm definitely not saying AC has no blame here, but it's not hard to see how a 2 hour unloading delay (and I've been on one of those) could completely overwhelm customer service. Well, maybe not one of those, but if there are ten 2 hour unloading delays all at the same time, we now have 1000 pax with issues. |
Originally Posted by InTheAirGuy
(Post 34362962)
|
Originally Posted by expert7700
(Post 34363631)
So the main takeaway, then, is that our Jazz charter flight is too busy flying bags around all day?
|
Originally Posted by capedreamer
(Post 34363409)
So AC is at 97% of 2019 staffing levels while operating 80% of its 2019 schedule. I would love to see a similar figure for the airport staff vs. traffic comparison, because this only deepens the mystery for me. Whenever I've looked into why airports are such a mess, I've come across hand-wavy articles citing staff shortages as the main reason. But exactly how short are we at this point?
|
All times are GMT -6. The time now is 12:15 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.