IRROPs - Cancellation / Delay / Diversion etc. WITHIN 48 HOURS of departure (2023)
Mar 16, 2023, 10:42 pm
#166
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How long does it take to turn around an A330...? Tracking inbound aircraft for my flight (flying BOG - YUL tomorrow AM).
Noted an aircraft swap to a different FIN. New plane (C-GKUG) flew FLL - YYZ. Landed late (1730). Original departure time for YYZ - BOG of 2305 pushed back to 0130 (2:25 delay).
Would this be to accommodate some unscheduled maintenance?
8 hours seems like a really long time to turnaround an aircraft, but perhaps some of the wiser folks here can enlighten me.
Noted an aircraft swap to a different FIN. New plane (C-GKUG) flew FLL - YYZ. Landed late (1730). Original departure time for YYZ - BOG of 2305 pushed back to 0130 (2:25 delay).
Would this be to accommodate some unscheduled maintenance?
8 hours seems like a really long time to turnaround an aircraft, but perhaps some of the wiser folks here can enlighten me.
But we don't know enough to say anything about the 8-hour timeline. It's possible the delay was known when the plane was inbound from FLL and that it's a problem that takes quite a few hours of maintenance to fix. It's also possible that the aircraft appeared fine when it came in, sat around for a few hours, and only demonstrated the issue that required the maintenance once they began to prepare it for the next flight.
That being said, it doesn't normally take 8 hours to turn any aircraft; widebodies can definitely be turned in under 3 hours in most circumstances, and usually less than that. And I would note that the YYZ-BOG-YUL turn is blocked for nearly 5 hours on the ground, so even a 2-hour delay might allow them to depart on time (at this time, BOG-YUL is still showing on time, and I've found AC to be somewhat better at posting delays early in this type of situation, over the last couple years).
If the maintenance issue was known in advance, it's possible this is why they chose to swap that FIN to the BOG route, where the outstation turn had more capacity to absorb the delay than another destination where it might be blocked closer to the realistic turn time.
Mar 17, 2023, 5:07 am
#167
Join Date: Jun 2014
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According to EF, the delay is due to "NON-SCHEDULED MAINTENANCE".
But we don't know enough to say anything about the 8-hour timeline. It's possible the delay was known when the plane was inbound from FLL and that it's a problem that takes quite a few hours of maintenance to fix. It's also possible that the aircraft appeared fine when it came in, sat around for a few hours, and only demonstrated the issue that required the maintenance once they began to prepare it for the next flight.
That being said, it doesn't normally take 8 hours to turn any aircraft; widebodies can definitely be turned in under 3 hours in most circumstances, and usually less than that. And I would note that the YYZ-BOG-YUL turn is blocked for nearly 5 hours on the ground, so even a 2-hour delay might allow them to depart on time (at this time, BOG-YUL is still showing on time, and I've found AC to be somewhat better at posting delays early in this type of situation, over the last couple years).
If the maintenance issue was known in advance, it's possible this is why they chose to swap that FIN to the BOG route, where the outstation turn had more capacity to absorb the delay than another destination where it might be blocked closer to the realistic turn time.
But we don't know enough to say anything about the 8-hour timeline. It's possible the delay was known when the plane was inbound from FLL and that it's a problem that takes quite a few hours of maintenance to fix. It's also possible that the aircraft appeared fine when it came in, sat around for a few hours, and only demonstrated the issue that required the maintenance once they began to prepare it for the next flight.
That being said, it doesn't normally take 8 hours to turn any aircraft; widebodies can definitely be turned in under 3 hours in most circumstances, and usually less than that. And I would note that the YYZ-BOG-YUL turn is blocked for nearly 5 hours on the ground, so even a 2-hour delay might allow them to depart on time (at this time, BOG-YUL is still showing on time, and I've found AC to be somewhat better at posting delays early in this type of situation, over the last couple years).
If the maintenance issue was known in advance, it's possible this is why they chose to swap that FIN to the BOG route, where the outstation turn had more capacity to absorb the delay than another destination where it might be blocked closer to the realistic turn time.
Funny enough that FIN also ended up being re-scheduled to a different route. Now have C-GEFA (which left YYZ nearly 4 hours late as well...)
Mar 17, 2023, 8:07 am
#168
Moderator, Air Canada; FlyerTalk Evangelist
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Mar 17, 2023, 10:01 am
#169
Join Date: Feb 2012
Posts: 383
Yeah I just wouldn't worry about it. Self-serve tools are getting better. Any agent can handle a re-route (it definitely helps if you know exactly what you want). A good concierge is going to be better than a bad check-in/MLL/CS agent for sure, but a good MLL agent is going to be better than a bad concierge (of which there are many).
At SFO, if I know a specific concierge or three are working, I might try to get them if I know they're working. But otherwise there are a bunch of agents who have been working for 10 years and have learned 1A really well, and a bunch of bad or new ones (including concierges) who will fumble around.
At any other airport where I don't have that level of knowledge of the staff abilities, it's just not worth my time seeking out a concierge.
At SFO, if I know a specific concierge or three are working, I might try to get them if I know they're working. But otherwise there are a bunch of agents who have been working for 10 years and have learned 1A really well, and a bunch of bad or new ones (including concierges) who will fumble around.
At any other airport where I don't have that level of knowledge of the staff abilities, it's just not worth my time seeking out a concierge.
As a non-SE, Concierges would only be available to you when you are in Pearson and only because you are flying in Signature Class. They are located close to check-in. A poster in another discussion has suggested that if someone post-security is looking for the Concierge they could ask the gate agent, customer service desk, or lounge agent to phone the Concierge. How willing the Concierge is to help you may depend on how busy they are. I would suggest firstly seeing if you can be re-routed by the customer service desk or lounge agent. If they are not able to help you with something that works for you, then request to be put in contact with the Concierge. You could leave the secure area and go to their office near check-in if necessary.
Yeah I just wouldn't worry about it. Self-serve tools are getting better. Any agent can handle a re-route (it definitely helps if you know exactly what you want). A good concierge is going to be better than a bad check-in/MLL/CS agent for sure, but a good MLL agent is going to be better than a bad concierge (of which there are many).
At SFO, if I know a specific concierge or three are working, I might try to get them if I know they're working. But otherwise there are a bunch of agents who have been working for 10 years and have learned 1A really well, and a bunch of bad or new ones (including concierges) who will fumble around.
At any other airport where I don't have that level of knowledge of the staff abilities, it's just not worth my time seeking out a concierge.
At SFO, if I know a specific concierge or three are working, I might try to get them if I know they're working. But otherwise there are a bunch of agents who have been working for 10 years and have learned 1A really well, and a bunch of bad or new ones (including concierges) who will fumble around.
At any other airport where I don't have that level of knowledge of the staff abilities, it's just not worth my time seeking out a concierge.
Last edited by Adam Smith; Mar 17, 2023 at 2:22 pm Reason: Merge consecutive posts by same user
Mar 17, 2023, 11:03 am
#170
Join Date: Nov 2020
Location: YVR/YYZ
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Anyone receive an explicit email about a flight departing earlier than expected? 100 odd Air Canada flights and this is a first for me:
Mar 17, 2023, 8:46 pm
#171
Join Date: Dec 2017
Location: YSJ
Programs: AC SE(w/*); NEXUS
Posts: 139
Yep. About a month or so ago. While initially impressed, as the plane arrived and waited for YUL ground crew, the time got pushed back to the original departure followed by a further delay. And again... Eventually (I'm guessing the crew timed out), it was cancelled around 11 or 11:30pm. I hope you had/have better luck!
Mar 21, 2023, 6:20 am
#172
Join Date: Feb 2018
Location: YYT
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I flew YYT-YOW via YYZ yesterday (March 3rd) with my return flights originally scheduled for tomorrow (March 5th). I requested upgrades over the phone on March 2nd and received a confirmation of upgrade for my first flight, AC443 YOW-YYZ departing at 0800 on March 5th and I was added to the waitlist for YYZ-YYT. I was just glancing at my AC app earlier today prior to checking in and noticed that it now only showed me as flying from YYZ-YYT as if I had booked a multi-city itinerary; the Ottawa flight segment had disappeared without any notice. I called reservations to try and figure out what was going on and was simply told that 443 was canceled (it is not, I can still see it as on time in the app). I informed the agent of this and she very quickly said "no sir, I can see that it is canceled." I was not interested in having a lengthy argument with the agent so after a bit of back and forth I accepted the new routing that I was told was the only option, which now has me leaving YOW at 0605 connecting in YUL to 674 to YYT, but with a 6-hour layover.
Does anyone have any idea what happened here? It is like the segment just disappeared, yet the flight is still scheduled!
Does anyone have any idea what happened here? It is like the segment just disappeared, yet the flight is still scheduled!
Dear Codfather,
Thank you for taking the time to contact us regarding your recent booking. I'm sorry to hear that you had to contact us at the last minute during a work function as a result of the itinerary change you experienced.
Upon review, I'm not able to see what happened to AC 443 which resulted in your booking being changed. I've asked our reservations team to review your booking so that I can provide you with a better explanation of what occurred. Once they have gotten back to me I'll make sure to contact you again with an update.
We know that it can be frustrating for our passengers when their bookings are changed, and based on what you have told us it was difficult for you to address these changes with our contact centre as you were at a work function. I sincerely apologize for the disruption this caused you and the impact that it had on your work. Once we have more information we will make sure to share a copy of your concerns with the appropriate department to ensure this doesn't happen again.
While I know you were not looking for compensation, as a goodwill gesture, we would like to offer you a one-time discount of 20% off the base fare on your next booking at aircanada.com.
We very much appreciate your continued loyalty and support, and we hope we’ll have the opportunity to welcome you on board again in the near future.
Sincerely,
XXXXXXXX
Executive Centre
Customer Relations
Mar 24, 2023, 10:01 pm
#173
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224 closed up right at T-15 with J checked in full and 4 empty seats. Yay for me.
They posted a delay to 2100 at 2059. It's now 2101 and we haven't pushed.
I feel bad for anyone who showed up at 2031.
Y is also wide open.
They posted a delay to 2100 at 2059. It's now 2101 and we haven't pushed.
I feel bad for anyone who showed up at 2031.
Y is also wide open.
Mar 25, 2023, 6:22 am
#174
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,519
AC 492 yyz-yul on March 26 doesn't seem to exist any more. I didn't get a notification but just noticed that my layover was longer than expected.
Apr 5, 2023, 5:48 am
#175
Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,995
Domestic flights diverting to US
A rainy morning in Toronto means another YYZ gong show, including at least one domestic flight (AC8325, YYG-YYZ) having to divert to CLE ... presumably to take on fuel and wait out the weather.
I have to wonder why it wouldn't divert to a Canadian airport instead, given that London is also in the clear weather-wise.
I have to wonder why it wouldn't divert to a Canadian airport instead, given that London is also in the clear weather-wise.
Apr 5, 2023, 6:17 am
#176
Join Date: Nov 2004
Posts: 581
A rainy morning in Toronto means another YYZ gong show, including at least one domestic flight (AC8325, YYG-YYZ) having to divert to CLE ... presumably to take on fuel and wait out the weather.
I have to wonder why it wouldn't divert to a Canadian airport instead, given that London is also in the clear weather-wise.
I have to wonder why it wouldn't divert to a Canadian airport instead, given that London is also in the clear weather-wise.
Apr 5, 2023, 7:43 am
#177
Join Date: Mar 2023
Location: DTW/YQG
Posts: 42
A rainy morning in Toronto means another YYZ gong show, including at least one domestic flight (AC8325, YYG-YYZ) having to divert to CLE ... presumably to take on fuel and wait out the weather.
I have to wonder why it wouldn't divert to a Canadian airport instead, given that London is also in the clear weather-wise.
I have to wonder why it wouldn't divert to a Canadian airport instead, given that London is also in the clear weather-wise.
Apr 5, 2023, 7:45 am
#178
Join Date: Jun 2007
Location: Aurora, CO
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99% of the time, they just stay on the plane. The other 1% of the time, the originating country organizes some emergency visas. I remember this happened with some EU->Asia bound flight that had to divert to Kazakhstan a few years back and the passengers had to wait at the airport for a couple of days.
Apr 5, 2023, 7:50 am
#179
Join Date: Mar 2023
Location: DTW/YQG
Posts: 42
99% of the time, they just stay on the plane. The other 1% of the time, the originating country organizes some emergency visas. I remember this happened with some EU->Asia bound flight that had to divert to Kazakhstan a few years back and the passengers had to wait at the airport for a couple of days.
Apr 5, 2023, 7:54 am
#180
Join Date: Nov 2022
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99% of the time, they just stay on the plane. The other 1% of the time, the originating country organizes some emergency visas. I remember this happened with some EU->Asia bound flight that had to divert to Kazakhstan a few years back and the passengers had to wait at the airport for a couple of days.