IRROPs - Cancellation / Delay / Diversion etc. WITHIN 48 HOURS of departure (2023)
Oct 11, 2023, 12:02 pm
#766
Join Date: Jun 2008
Posts: 39
A family member booked on AC 183 tomorrow (Thursday) received this message yesterday (Tuesday): "Flight AC 183/12 Oct from Toronto to Vancouver has been cancelled due to bad weather which has impacted the departure/destination airport or flight path for your journey." Rebooking tool put her on AC 103, less than an hour later, and two slightly earlier flights are apparently also unaffected. Seems quite bizarre! An exceptionally brief weather bomb predicted 48 hours in advance? Something more sinister? Thoughts anyone?
Oct 11, 2023, 9:11 pm
#767
Join Date: Jan 2013
Location: Vancouver
Programs: AB BA Waterloo Mama Mia
Posts: 1,147
A BA customer helping a friend who flew AC.
Facts
Husband and wife purchased tickets using Avion rewards YVR to LIS return
Tickets AC114 TP260 TP259 TP8046
Received confirmation tickets booked and confirmed when purchased from RBC travel.
On return they tried to check in and could not.
Could not reach RBC travel or AC.
At airport advised wife's ticket fine but husband's ticket did not exist.
Had to purchase one way ticket LIS to YVR to fly with wife.
RBC travel and AC have ignored polite correspondence.
How to approach this? Appreciate help as I am BA savvy but AC ignorant.
Facts
Husband and wife purchased tickets using Avion rewards YVR to LIS return
Tickets AC114 TP260 TP259 TP8046
Received confirmation tickets booked and confirmed when purchased from RBC travel.
On return they tried to check in and could not.
Could not reach RBC travel or AC.
At airport advised wife's ticket fine but husband's ticket did not exist.
Had to purchase one way ticket LIS to YVR to fly with wife.
RBC travel and AC have ignored polite correspondence.
How to approach this? Appreciate help as I am BA savvy but AC ignorant.
Oct 11, 2023, 9:58 pm
#768
Join Date: Dec 2020
Programs: QF, CoUniHound Refugee
Posts: 356
A BA customer helping a friend who flew AC.
Facts
Husband and wife purchased tickets using Avion rewards YVR to LIS return
Tickets AC114 TP260 TP259 TP8046
Received confirmation tickets booked and confirmed when purchased from RBC travel.
On return they tried to check in and could not.
Could not reach RBC travel or AC.
At airport advised wife's ticket fine but husband's ticket did not exist.
Had to purchase one way ticket LIS to YVR to fly with wife.
RBC travel and AC have ignored polite correspondence.
How to approach this? Appreciate help as I am BA savvy but AC ignorant.
Facts
Husband and wife purchased tickets using Avion rewards YVR to LIS return
Tickets AC114 TP260 TP259 TP8046
Received confirmation tickets booked and confirmed when purchased from RBC travel.
On return they tried to check in and could not.
Could not reach RBC travel or AC.
At airport advised wife's ticket fine but husband's ticket did not exist.
Had to purchase one way ticket LIS to YVR to fly with wife.
RBC travel and AC have ignored polite correspondence.
How to approach this? Appreciate help as I am BA savvy but AC ignorant.
If they deny the claim you will want to see what reason they gave. If they claim something was screwy with your reservation then you contact the legal department of RBC, explain what happened and demand they reimburse you the cost of the new flight + 600 Euros compensation per EU261. If they fail to do that, then take RBC, AC and TAP Air Portugal to BC's Civil Resolution Tribunal.
-RooFlyer88
Oct 12, 2023, 1:33 am
#769
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,316
You should probably read the definition of "denied boarding" before you use that phrase in a post where you're offering advice.
I also see nothing that suggests there was a TP-caused disruption.
I also see nothing that suggests there was a TP-caused disruption.
Oct 12, 2023, 3:58 pm
#770
Join Date: Jan 2013
Location: Vancouver
Programs: AB BA Waterloo Mama Mia
Posts: 1,147
I will move this to the TAP thread as it seems the proper location for discussion. Thanks to all
Oct 13, 2023, 12:28 pm
#771
Join Date: Dec 2002
Posts: 8,001
YYG Wednesday morning.
The A319 operating to YYZ broke down.
I suspect the A321 was subbed in (from an A319) to pick up the stranded.
The evening A319 to YYZ was subbed for a mainline A321.
The A319 operating to YYZ broke down.
I suspect the A321 was subbed in (from an A319) to pick up the stranded.
The evening A319 to YYZ was subbed for a mainline A321.
Oct 13, 2023, 12:41 pm
#772
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,550
Received a letter from AC:
Seems something wrong with FIN831. AC153 has also been cancelled today. I had a confirmed J on AC154 tonight.
I pre-emptively called the concierge, but she could not help me change the itinerary because "it is now under ground control" or something like that.
Most likely AC154 will be downgauged to a narrow body which I will really hate.
We're sorry, AC154 from Calgary to Toronto is cancelled due to a technical issue from an earlier flight which is causing the aircraft that is scheduled to operate your flight to not be available.
An example of a technical issue could include maintenance affecting key aircraft systems such as flight controls, navigation systems, or hydraulics.
This change also affects any customers you are travelling with on this booking.
We're actively looking for an alternative flight. We'll email you with an update shortly.
We apologize for the inconvenience.
Previously scheduled:
Departing Calgary (YYC) on 13 Oct 2023 @ 23:25
Arriving in Toronto (YYZ) on 14 Oct 2023 @ 05:10
We know how stressful it can be when travel plans get interrupted. You'll receive a separate email from us about getting your travel plans back on track, because we want to get you on your way as soon as possible.
An example of a technical issue could include maintenance affecting key aircraft systems such as flight controls, navigation systems, or hydraulics.
This change also affects any customers you are travelling with on this booking.
We're actively looking for an alternative flight. We'll email you with an update shortly.
We apologize for the inconvenience.
Previously scheduled:
Departing Calgary (YYC) on 13 Oct 2023 @ 23:25
Arriving in Toronto (YYZ) on 14 Oct 2023 @ 05:10
We know how stressful it can be when travel plans get interrupted. You'll receive a separate email from us about getting your travel plans back on track, because we want to get you on your way as soon as possible.
Seems something wrong with FIN831. AC153 has also been cancelled today. I had a confirmed J on AC154 tonight.
I pre-emptively called the concierge, but she could not help me change the itinerary because "it is now under ground control" or something like that.
Most likely AC154 will be downgauged to a narrow body which I will really hate.
Last edited by Changeup2000; Oct 13, 2023 at 12:43 pm Reason: formatting
Oct 13, 2023, 1:05 pm
#773
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,803
Received a letter from AC:
Seems something wrong with FIN831. AC153 has also been cancelled today. I had a confirmed J on AC154 tonight.
I pre-emptively called the concierge, but she could not help me change the itinerary because "it is now under ground control" or something like that.
Most likely AC154 will be downgauged to a narrow body which I will really hate.
Seems something wrong with FIN831. AC153 has also been cancelled today. I had a confirmed J on AC154 tonight.
I pre-emptively called the concierge, but she could not help me change the itinerary because "it is now under ground control" or something like that.
Most likely AC154 will be downgauged to a narrow body which I will really hate.
There does not appear to be a new 2154 however, at least as yet.
And of course, every other day, it is for reasons outside their control...
Oct 13, 2023, 3:20 pm
#774
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,550
Just as every other day, the incoming flight, 153, was cancelled and actually replaced by 2153. On a Max instead of, I assume, a 333.
There does not appear to be a new 2154 however, at least as yet.
And of course, every other day, it is for reasons outside their control...
There does not appear to be a new 2154 however, at least as yet.
And of course, every other day, it is for reasons outside their control...
Oct 13, 2023, 5:23 pm
#775
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,803
I do not even get a 2154. Have to go to visit a concierge office to get a direct YVR to YYZ flight. Weirdly, there is no wide body overnight flight available tonight. So have to take the next daytime flight in a narrow body and stay at YYZ overnight. Guess AC will reimburse me for the hotel tho.
They seem to play that game every time they want to downgauge 153/154. My best guess is that whenever too many seats stay empty on the 330, they do this. Cancelling rather than switching equipment and then claiming a safety issue so as not to have to pay IDB/VDB.
We were affected by this last week. After they denied compensation I replied doubting of their claim, on the basis that the 330 originally scheduled did continue flying all the way intil departure time. No answer yet.
Nut same flight, mechanical issue three times a week does not sound like it's believable.
Oct 13, 2023, 6:25 pm
#776
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,192
AC990 from MEX-YYZ diverted to IAH today B738M
5min rapid descent from FL28 to FL10 seems to hint at a pressurization issue. IAH-YYZ was then planned but cancelled.
Hope everyone was admissible to the US!
//something something Boeing 737MAX rapid descent=scary!
5min rapid descent from FL28 to FL10 seems to hint at a pressurization issue. IAH-YYZ was then planned but cancelled.
Hope everyone was admissible to the US!
//something something Boeing 737MAX rapid descent=scary!
Oct 13, 2023, 6:41 pm
#777
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,098
Just as every other day, the incoming flight, 153, was cancelled and actually replaced by 2153. On a Max instead of, I assume, a 333.
There does not appear to be a new 2154 however, at least as yet.
And of course, every other day, it is for reasons outside their control...
There does not appear to be a new 2154 however, at least as yet.
And of course, every other day, it is for reasons outside their control...
I keep reading about this #153 so much I decided to look it up.
Wow, at least it is serviced by a whole bunch of different aircraft! Even a 220!
Oct 13, 2023, 10:04 pm
#778
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,550
Actually 2154 has now appeared. A Max, surely the same which came as 2153.
They seem to play that game every time they want to downgauge 153/154. My best guess is that whenever too many seats stay empty on the 330, they do this. Cancelling rather than switching equipment and then claiming a safety issue so as not to have to pay IDB/VDB.
We were affected by this last week. After they denied compensation I replied doubting of their claim, on the basis that the 330 originally scheduled did continue flying all the way intil departure time. No answer yet.
Nut same flight, mechanical issue three times a week does not sound like it's believable.
They seem to play that game every time they want to downgauge 153/154. My best guess is that whenever too many seats stay empty on the 330, they do this. Cancelling rather than switching equipment and then claiming a safety issue so as not to have to pay IDB/VDB.
We were affected by this last week. After they denied compensation I replied doubting of their claim, on the basis that the 330 originally scheduled did continue flying all the way intil departure time. No answer yet.
Nut same flight, mechanical issue three times a week does not sound like it's believable.
A concierge was able to rebook my on AC122. Despite I had a confirmed J, the concierge insisted that I were not eligible for J and believed I had to be subject to aerolotto at the gate. I did not want to argue with her and just asked to be put on that flight.
She was quite surprised that the system just gave me a seat in J.
Oct 13, 2023, 10:23 pm
#779
Join Date: Dec 2017
Location: YSJ
Programs: AC SE(w/*); NEXUS
Posts: 139
Just as every other day, the incoming flight, 153, was cancelled and actually replaced by 2153. On a Max instead of, I assume, a 333.
There does not appear to be a new 2154 however, at least as yet.
And of course, every other day, it is for reasons outside their control...
There does not appear to be a new 2154 however, at least as yet.
And of course, every other day, it is for reasons outside their control...
Oct 13, 2023, 10:33 pm
#780
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,550
Same situation for me tonight with 154 (cancelled, replaced by 2154). Down to a Max8. The short crummy nap in a flat seat (that I specifically chose) will now be crummier. Asked to be moved to either the A320 or A321 tomorrow morning but, no dice. I'd just rather sleep in an actual bed if I can't even lie horizontal for 3 hours. Maybe I need to be more pointed in my "requests."
AC actually issued a hotel voucher for me in YYZ tonight. Granted, it is the Alt Hotel rather than Sheraton. But I might just be thankful to have a real bad to sleep tonight.
They even gave me some meal and transportation vouchers I might not need at all. My next flight will be AC600 in the early morning.