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-   -   Updated Itinerary Error? (https://www.flyertalk.com/forum/air-canada-aeroplan/2081599-updated-itinerary-error.html)

Daniel Zea Jun 2, 2022 9:45 pm

Updated Itinerary Error?
 
Hello,

Newish to Flyertalk/ Air Canada Forum. Ive had a bizarre error on my Itinerary are confirming a time change on my flight. My wife and I bought business class tickets a month ago

(tried to uploaded photo here, but apparently I need 5 posts)

we recently got an email stating our flight time had changed (by a minute) and needed to confirm the changes. They had also update the final lag aircraft from a Dash-8 to a CRJ. No biggie, confirmed the time, updated our seat but when I got the confirmation email, now states we are in Economy Flexible

(tried to uploaded photo here, but apparently I need 5 posts)

Our seats are still showing we are flying business:

(tried to uploaded photo here, but apparently I need 5 posts)

But when I log into the website, it shows the correct cabin information (Business). Im just not sure if I should be concerned, or call? Or if anyone has ever experienced anything like this?

any tips or info would help!

Thanks in Advance!! :)

loganre17 Jun 2, 2022 9:46 pm

Yes, happens. Best thing is to run it thru here: https://www.flyertalk.com/forum/air-...a-cowtool.html and confirm the cabin is correct

Daniel Zea Jun 2, 2022 9:53 pm

Oh my goodness, you are a life saver. Cowtool shows the correct fare class, and cabins. Should I just let it go and feel comfortable that we are still in the correct sections?

Quail Jun 2, 2022 9:55 pm


Originally Posted by Daniel Zea (Post 34302910)
Oh my goodness, you are a life saver. Cowtool shows the correct fare class, and cabins. Should I just let it go and feel comfortable that we are still in the correct sections?

Yes I think. I personally trust the cowtool over most other sources, when it loads everything without errors. In this case it agrees with the AC website so it sounds safe.

Daniel Zea Jun 2, 2022 9:57 pm

Thank you everyone!! Sorry to sound frantic, we spent a lot of money and would have hated to be downgrade to economy due to a system error.

This forum has been incredible ever since I stumbled upon it!

hope you have a great night ☺️


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