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Air Canada Chauffeur Service (YYZ & YVR, DOM > INTL J connections)

Old Apr 26, 2022, 6:33 pm
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Last edit by: Adam Smith
What is the Air Canada Chauffer Service?

AC offers selected passengers rides from the domestic portion of the terminal to the international terminal, when they're connecting to a flight in international business class, a.k.a. Signature Class. The vehicles are provided by Porsche.

If you are selected for the service, you will be met by a concierge at the gate/on the jetbridge of your arriving domestic flight, and escorted to the vehicle. You will then be driven to the international departures area.

This service was first offered in 2015, until being suspended due to COVID in 2020, and previously used BMW vehicles. The previous thread is here.

Where is the service offered?

YYZ and YVR.

Who, exactly, is eligible?

According to the AC Signature Service page: "Customers originally booked and ticketed in Air Canada Signature Class (J, C, D, Z or P class) or on Aeroplan Business Class Flexible Reward, with a connection via Toronto Pearson International Airport or Vancouver International Airport to Europe, Asia, South America, Australia or New Zealand on an Air Canada-operated flight. Subject to availability."

These are the same rules that apply to accessing the Signature Suite.

The chauffeur service is only available on connections from domestic flights (i.e. within Canada) to international flights (destinations described above). It is not available if connecting to or from the US, from another international flight, or from international to domestic.

How do I make sure I get the chauffer service? Can I reserve it?

You can't. Even if you're eligible, there are no guarantees that you'll get it.
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Air Canada Chauffeur Service (YYZ & YVR, DOM > INTL J connections)

Old Nov 10, 2022, 8:55 am
  #46  
 
Join Date: Mar 2021
Location: Edmonton
Programs: AC*SE MM , Marriott Lifetime Platinum
Posts: 145
Great info here. Booking J class for myself and Business flex (aeroplan) for my wife next year for LHR. (YEG-LHR) Hoping to get the car service to make it a little special.
Is it worth booking her in business flex on the way home? I know you don't get the car service but is there anything special out of LHR-YEG to make it worth business flex as opposed to business lowest?
boomerfss is offline  
Old Nov 10, 2022, 3:02 pm
  #47  
 
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,659
Originally Posted by boomerfss
Great info here. Booking J class for myself and Business flex (aeroplan) for my wife next year for LHR. (YEG-LHR) Hoping to get the car service to make it a little special.
Is it worth booking her in business flex on the way home? I know you don't get the car service but is there anything special out of LHR-YEG to make it worth business flex as opposed to business lowest?
Nope.
EdmFlyBoi is offline  
Old Dec 20, 2022, 6:54 pm
  #48  
 
Join Date: May 2008
Location: YYZ
Programs: AC*SE, SPG Gold, HH D
Posts: 1,130
Surprised with a porsche transfer at YYZ courtesy of the concierge desk

Booked signature class YYZ->FRA last week, and was surprised on my way off the plane by a concierge picking me up to drive me to the terminal in an electric Porsche Taycan. The concierge was lovely and friendly, the car itself was shiny new and quiet, for the first time I almost wish a transfer had been longer! Apparently they're restarting the service and randomly selecting people to treat with it? Not sure what the full details are, I'm rather out of the loop after the last few years.

I posted a short video of the exterior and a pic of the interior from my seat here: https://imgur.com/a/kJETg1M

That part of my trip was great. Just don't get me started on the absolute misery that was my Frankfurt transfer experience. I don't think I've ever had a more miserable set of flights to and from a destination. As the icing on the cake for my dedicated carry on only self: my first time checking a bag in a decade and it's still in FRA. I have it airtagged, but that doesn't help one bit when you're not in the area unfortunately, just have to wait for baggage people to sort it there. I'm not optimistic :/
phedre is offline  
Old Jan 26, 2023, 9:27 am
  #49  
 
Join Date: Nov 2014
Location: Toronto, ON, Canada
Programs: AC SuperElite // Marriott Gold Elite
Posts: 28
Back in the (Porsche) saddle?

Pre-covid I used to fly longhaul out of Toronto every couple of weeks in paid J. On most occasions, I would get a call the day before from the SE Concierge saying I was being offered the on-tarmac transfer, so I'd go to the Concierge office inside the Premium check in area and they would take me from there. My first longhaul paid J flight in a long time will be next Monday, so I'll be interested to see if that happens this time. No expectations but still interested to see. I don't even know if they are offering this to YYZ originating SE paid J pax anymore.
stuartma is offline  
Old Jan 26, 2023, 12:33 pm
  #50  
 
Join Date: Mar 2016
Programs: AC SE
Posts: 1,535
I miss that BMW service. But I'm pretty sure they aren't offering it anymore. Do let us know if you get the call, though...
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TheCanuckian is offline  
Old Jan 26, 2023, 3:30 pm
  #51  
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Join Date: Jun 2003
Location: YYC
Posts: 23,938
Originally Posted by TheCanuckian
I miss that BMW service. But I'm pretty sure they aren't offering it anymore. Do let us know if you get the call, though...
Seems like it's only connecting customers.

BTW the wiki says it's not guaranteed, but the wording on aircanada.com is:


At Toronto Pearson and Vancouver International airports, eligible connecting Air Canada Signature Class customers arriving from within Canada and connecting to Asia, Europe, or South America, will be met by one of our Concierges before being whisked across the tarmac in one of our exclusive Porsche vehicles to visit the Air Canada Signature Suite. The fleet of Porsche vehicles consists of electric and plug-in hybrid electric vehicles, including the Porsche Taycan, Panamera and Cayenne.
Which says "will be met," which to me seems to imply this is now offered to all customers meeting the conditions. (I don't think we plan to connect to an overseas destination at YYZ until April, but we'll see.)
Stranger is offline  
Old Jan 26, 2023, 11:43 pm
  #52  
 
Join Date: Apr 2022
Programs: Air Canada SE; Marriott Bonvoy Titanium
Posts: 75
Originally Posted by Stranger
Seems like it's only connecting customers.

BTW the wiki says it's not guaranteed, but the wording on aircanada.com is:



Which says "will be met," which to me seems to imply this is now offered to all customers meeting the conditions. (I don't think we plan to connect to an overseas destination at YYZ until April, but we'll see.)
There is a "subject to availability" disclaimer in the explanation of "eligibility". It says:

*Eligibility: Customers originally booked and ticketed in Air Canada Signature Class (J, C, D, Z or P class) or on Aeroplan Business Class Flexible Reward, arriving from within Canada and connecting via Toronto Pearson International Airport or Vancouver International Airport to Europe, Asia, South America, Australia or New Zealand on an Air Canada-operated flight. Subject to availability.
PaulYK is offline  
Old Jan 27, 2023, 2:34 pm
  #53  
 
Join Date: Nov 2014
Location: Toronto, ON, Canada
Programs: AC SuperElite // Marriott Gold Elite
Posts: 28
It always was "only" for connections. But on occasion YYZ originating paid J SE customers got the offer as well.
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stuartma is offline  
Old Jan 30, 2023, 1:53 pm
  #54  
 
Join Date: Nov 2014
Location: Toronto, ON, Canada
Programs: AC SuperElite // Marriott Gold Elite
Posts: 28
No Joy: No Offer of Porsche transfer

I didn't get a call from the YYZ Concierge with an offer of the Porsche transfer. As I mentioned above, this used to happen a lot despite originating from Pearson as an SE flying longhaul in paid international J. But it did not happen for my flight today. I'm sure they are still struggling with staffing and that's impacting the offer as a "Surprise and Delight" thing.
stuartma is offline  
Old Jan 30, 2023, 2:07 pm
  #55  
 
Join Date: Apr 2009
Location: Kamloops, BC
Programs: Air Canada-Aeroplan, NEXUS, E50K, Marriott Bonvoy Gold Elite
Posts: 356
Has anyone recently even received this perk? I was fingers crossed end Dec but sadly nothing.
canadianhockey91 is offline  
Old Jan 30, 2023, 4:09 pm
  #56  
 
Join Date: Jun 2019
Posts: 57
Originally Posted by canadianhockey91
Has anyone recently even received this perk? I was fingers crossed end Dec but sadly nothing.
Flew on AC160 this AM YEG to YYZ & the couple that was seated in 1A&C were greeted by a concierge and they were offered the service.
YEGDad is offline  
Old Jan 30, 2023, 4:17 pm
  #57  
 
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,866
Originally Posted by YEGDad
Flew on AC160 this AM YEG to YYZ & the couple that was seated in 1A&C were greeted by a concierge and they were offered the service.
Interesting. I was about to say that flying YOW-YYZ-X I am never on paid J, so I never get the service. But I am usually at the front of the plane when landing in YYZ from YOW (upgraded in J or in the first row of Y, 12C/D is my friend) so I am used to seeing people being met by the concierge pre-pandemic anyway. I haven't seen that all post-pandemic (in the last year of flying again) but clearly they are still offering the service sometimes.
RatherBeInYOW is offline  
Old Jan 30, 2023, 7:26 pm
  #58  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
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Posts: 44,785
The only time I've seen it happen, I was flying paid J YVR-YYZ-LHR with another SE (separate booking). And someone else was met and driven to the SS. We had to walk.

It's exceptionally rare I make a domestic to international connection, so I've basically written it off as something I'll never experience.

I never understood the YYZ-originating pax "transfer". I can't even see that saving you any time versus just walking straight from car to security to SS.

As for being "met by the concierge", I've been met by concierges coming off various flights in various countries more times than I can count. In none of those cases did they have a car for me

Unless you see them whisked away into a car (and I think depending on the gate that can happen in different places), it's hard to say why they were met.
canadiancow is offline  
Old Jan 30, 2023, 7:38 pm
  #59  
 
Join Date: May 2020
Location: YYZ
Programs: AC SE, AA PlatPro, Hyatt Globalist, Bonvoy Plat & LT Gold, Hilton Gold, National EE
Posts: 880
Originally Posted by canadiancow
It's exceptionally rare I make a domestic to international connection, so I've basically written it off as something I'll never experience.
Never say never....
canadiancow likes this.
MillennialMiles is offline  
Old Jan 31, 2023, 7:38 am
  #60  
 
Join Date: Jul 2008
Location: YOW
Programs: LH Sen
Posts: 179
Originally Posted by canadiancow
It's exceptionally rare I make a domestic to international connection, so I've basically written it off as something I'll never experience.
If you aren't getting the Porsche treatment, then there is no hope for us mere mortals.
msat is offline  

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