Feb 4, 2022, 8:08 pm
Last edit by: Adam Smith
This thread serves as a replacement/continuation of two long-running COVID-related threads on AC's change and refund policies:
If AC has changed or cancelled your flight, there's a specific thread for that.
[TO BE ADDED: QUICK SUMMARY OF VOUCHER AND VOLUNTARY CHANGE POLICIES]
If AC has changed or cancelled your flight, there's a specific thread for that.
[TO BE ADDED: QUICK SUMMARY OF VOUCHER AND VOLUNTARY CHANGE POLICIES]
Change fees & travel vouchers on revenue tickets (2022 onwards)
Feb 14, 2022, 6:55 pm
#16
Join Date: Jan 2010
Location: YVR
Posts: 2,120
And unlike "changes" this travel voucher is like cash and retains none of the previous booking's restrictions, correct??
Foolish brother-who-did-not-defer-to-wiser-sibling is now in a position where rebooking entirely would make more sense and I'd consider being a kind sibling and buying his "mistake" off him if I knew I wouldn't get burned by standard fare rules.
Foolish brother-who-did-not-defer-to-wiser-sibling is now in a position where rebooking entirely would make more sense and I'd consider being a kind sibling and buying his "mistake" off him if I knew I wouldn't get burned by standard fare rules.
Last edited by nomadic.relief; Feb 14, 2022 at 8:31 pm
Feb 14, 2022, 7:10 pm
#17
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,764
Feb 22, 2022, 8:28 am
#19
Original Poster
Join Date: Feb 2015
Posts: 1,630
I cancelled a flight recently and was issued an Air Canada Travel Voucher (15 digit, not 13).
If I use that voucher to purchase a refundable fare and subsequently cancel that flight, will they refund the voucher amount used?
TIA
kl
If I use that voucher to purchase a refundable fare and subsequently cancel that flight, will they refund the voucher amount used?
TIA
kl
Feb 22, 2022, 9:19 am
#20
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, SPG Platinum, hhonors Gold
Posts: 3,421
they will refund it back to the voucher. If you buy a non refundable they will refund to a new voucher under the current terms.
Feb 22, 2022, 9:19 am
#21
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,764
Feb 22, 2022, 10:02 am
#22
Join Date: Nov 2012
Location: YWG
Posts: 2,272
Anyone know if I cancel my booking originally issued before Feb 28/22 after Feb 28 (when the current change/cancel policy expires), can I cancel anytime prior to departure for a voucher without penalty? The rules didn't seem to specify but it made it sound like that was the case.
Feb 22, 2022, 6:24 pm
#23
Join Date: Sep 2013
Programs: AC SEMM DL DM
Posts: 393
I know they say “up to six weeks,” but does anyone have real experience on how quickly vouchers are getting issued these days?
Just had to cancel a flight tomorrow because I coughed a few times, and decided I should probably tickle my brain to be sure. And sure enough, I ain't goin' nowhere tomorrow.
But I want to get my rebooked trip scheduled for before the end of April, for promo purposes.
Just had to cancel a flight tomorrow because I coughed a few times, and decided I should probably tickle my brain to be sure. And sure enough, I ain't goin' nowhere tomorrow.
But I want to get my rebooked trip scheduled for before the end of April, for promo purposes.
Feb 23, 2022, 9:32 am
#25
Join Date: Jun 2009
Location: Toronto
Programs: Aeroplan;KLM;UA
Posts: 112
Pre Sept 30 cancellable booking negated by date change?
Hi all,
I have a one way Aeroplan flight YYZ-AMS booked in June.
I booked prior to September 30, so it is fully cancellable as per this policy:
"Aeroplan flight rewards booked through September 30, 2021 can be cancelled free of charge, anytime."
I would like to advance my date by a week under this policy:
"Enjoy flexibility if your plans change. We’ll waive all change fees on Aeroplan flight rewards through February 28, 2022."
So I phoned into Aeroplan to check on making the change and was told that by changing the date I lose the cancellation privilege.
Does this tally with the experience of FlyerTalk members?
Thanks in advance.
I have a one way Aeroplan flight YYZ-AMS booked in June.
I booked prior to September 30, so it is fully cancellable as per this policy:
"Aeroplan flight rewards booked through September 30, 2021 can be cancelled free of charge, anytime."
I would like to advance my date by a week under this policy:
"Enjoy flexibility if your plans change. We’ll waive all change fees on Aeroplan flight rewards through February 28, 2022."
So I phoned into Aeroplan to check on making the change and was told that by changing the date I lose the cancellation privilege.
Does this tally with the experience of FlyerTalk members?
Thanks in advance.
Feb 23, 2022, 10:29 am
#26
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,150
Hi all,
I have a one way Aeroplan flight YYZ-AMS booked in June.
I booked prior to September 30, so it is fully cancellable as per this policy:
"Aeroplan flight rewards booked through September 30, 2021 can be cancelled free of charge, anytime."
I would like to advance my date by a week under this policy:
"Enjoy flexibility if your plans change. We’ll waive all change fees on Aeroplan flight rewards through February 28, 2022."
So I phoned into Aeroplan to check on making the change and was told that by changing the date I lose the cancellation privilege.
Does this tally with the experience of FlyerTalk members?
Thanks in advance.
I have a one way Aeroplan flight YYZ-AMS booked in June.
I booked prior to September 30, so it is fully cancellable as per this policy:
"Aeroplan flight rewards booked through September 30, 2021 can be cancelled free of charge, anytime."
I would like to advance my date by a week under this policy:
"Enjoy flexibility if your plans change. We’ll waive all change fees on Aeroplan flight rewards through February 28, 2022."
So I phoned into Aeroplan to check on making the change and was told that by changing the date I lose the cancellation privilege.
Does this tally with the experience of FlyerTalk members?
Thanks in advance.
Feb 24, 2022, 6:08 am
#27
Join Date: Jun 2009
Location: Toronto
Programs: Aeroplan;KLM;UA
Posts: 112
Thanks - I just won't make the date change since this is the case. The date change isn't essential. I'd rather have the right of cancellation. It does seem counterintuitive that exercising the option of a date change negates the pre-Sept.30 'booking date' and the cancellation option that went along with it. But so be it.
It is possible that Air Canada will cancel all its summer YYZ - AMS flights anyway (as they did to me in June 2021 and November 2021, leaving KLM as the sole provider of direct flights) .
It is possible that Air Canada will cancel all its summer YYZ - AMS flights anyway (as they did to me in June 2021 and November 2021, leaving KLM as the sole provider of direct flights) .
Yes, that sounds familiar. Hasn't really been an issue as you can use the free change to convert in to Latitude or bix flex award and then cancel. Don't know if free changes will be extended again so if cancelation is important you might want to shift to a flexible fare now
Hi all,
I have a one way Aeroplan flight YYZ-AMS booked in June.
I booked prior to September 30, so it is fully cancellable as per this policy:
"Aeroplan flight rewards booked through September 30, 2021 can be cancelled free of charge, anytime."
I would like to advance my date by a week under this policy:
"Enjoy flexibility if your plans change. We’ll waive all change fees on Aeroplan flight rewards through February 28, 2022."
So I phoned into Aeroplan to check on making the change and was told that by changing the date I lose the cancellation privilege.
Does this tally with the experience of FlyerTalk members?
Thanks in advance.
I have a one way Aeroplan flight YYZ-AMS booked in June.
I booked prior to September 30, so it is fully cancellable as per this policy:
"Aeroplan flight rewards booked through September 30, 2021 can be cancelled free of charge, anytime."
I would like to advance my date by a week under this policy:
"Enjoy flexibility if your plans change. We’ll waive all change fees on Aeroplan flight rewards through February 28, 2022."
So I phoned into Aeroplan to check on making the change and was told that by changing the date I lose the cancellation privilege.
Does this tally with the experience of FlyerTalk members?
Thanks in advance.
Feb 24, 2022, 10:32 am
#28
Join Date: Jul 2016
Programs: Aeroplan Elite 35K
Posts: 102
https://www.aircanada.com/ca/en/aco/...ovid-19.html#/
Free changes extended to March 31st, Russia attacks Ukraine, AC stock tumbling.
Free changes extended to March 31st, Russia attacks Ukraine, AC stock tumbling.
Feb 24, 2022, 7:01 pm
#29
Join Date: Aug 2013
Location: YYZ, NYC
Programs: Marriott Gold, JGC, IHG Platinum, Hilton Gold, AC 25K
Posts: 1,025
I know they say “up to six weeks,” but does anyone have real experience on how quickly vouchers are getting issued these days?
Just had to cancel a flight tomorrow because I coughed a few times, and decided I should probably tickle my brain to be sure. And sure enough, I ain't goin' nowhere tomorrow.
But I want to get my rebooked trip scheduled for before the end of April, for promo purposes.
Just had to cancel a flight tomorrow because I coughed a few times, and decided I should probably tickle my brain to be sure. And sure enough, I ain't goin' nowhere tomorrow.
But I want to get my rebooked trip scheduled for before the end of April, for promo purposes.
Canceled Feb 20 9pm
Received Feb 24 9pm
Feb 25, 2022, 12:57 am
#30
Join Date: Jun 2021
Location: DFW
Programs: AA EXP, BAEC Gold, IHG Platinum
Posts: 318
Has anyone applied for a flight voucher recently? Does it really take 8 weeks to process? AC changed my flight and now I want to rebook with a different city pair. I'm unsure whether to call AC to change the reservation online and pay the difference or cancel, get a flight voucher, and then apply said voucher to a new booking.