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Last-Minute Upgrades (LMUs) - information and data points - 2022 onwards

Last-Minute Upgrades (LMUs) - information and data points - 2022 onwards

Old May 4, 22, 5:21 pm
  #31  
 
Join Date: Sep 2014
Location: USA/Canada
Programs: UA Premier 1K, Delta Platinum Medallion, Marriott Titanium
Posts: 435
Fair compensation for no meal in J YUL-FRA

Currently in J on AC going from YUL to FRA - last minute upgrade I *paid* for. Flight attendant just came saying she canít offer me a meal because they donít have enough meals and I was a last minute upgrade (I paid for). She said she will give me crackers and cheese. I asked her what type of compensation I can expect and she told me just write a message to Air Canada.

I find this unbelievable as I upgraded to J for the bed and to eat decently after a long day at work. I fly J full revenue all the time on AC but credit my miles to United.

What should I expect as compensation from AC? Isnít this quite unacceptable (emotions speaking). Thanks
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MDFFlyer is offline  
Old May 4, 22, 5:30 pm
  #32  
formerly known as DeltaNYC
 
Join Date: Mar 2002
Location: YYZ, mostly...
Programs: AC SE100K / BA Silver / Marriott Titanium (LT Plat) / Hilton Diamond
Posts: 1,581
Originally Posted by MDFFlyer View Post
What should I expect as compensation from AC?
Nothing. AC's T&C regarding last minute upgrades are pretty crystal clear:
  • Prices are based on each individual flight segment for which a Last Minute Upgrade Purchase is requested.
  • Last Minute Upgrades are not available on all flights and markets and subject to availability in the Executive cabin.
  • Prices vary by flight and by market and will only be determined and presented to the customer during the check-in process. The customer will have final purchase decision for all eligible flight segments of his itinerary.
  • The Last Minute Upgrade Purchase fee is subject to all applicable taxes.
  • Passengers accumulate mileage, including Air Canada status mileage, as per original fare option they purchased.
  • Air Canada cannot guarantee to provide Business Class meal service to customers who make a Last Minute Upgrade Purchase.
You have every right to be annoyed. But I don't think AC is obligated to compensate you.
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Old May 4, 22, 5:30 pm
  #33  
 
Join Date: Dec 2011
Location: YYZ
Programs: AC*S100K ACMM / HH Diamond
Posts: 2,878
How did you pay for the upgrade? Cash? Points? eUpgrade? Did you upfare your ticket at the airport, or submit one of the Last Minute Upgrades?

The Last Minute Upgrade terms & conditions are here: https://www.aircanada.com/ca/en/aco/...sAndConditions
and they state: (bolding is mine)
  • Prices are based on each individual flight segment for which a Last Minute Upgrade Purchase is requested.
  • Last Minute Upgrades are not available on all flights and markets and subject to availability in the Executive cabin.
  • Prices vary by flight and by market and will only be determined and presented to the customer during the check-in process. The customer will have final purchase decision for all eligible flight segments of his itinerary.
  • The Last Minute Upgrade Purchase fee is subject to all applicable taxes.
  • Passengers accumulate mileage, including Air Canada status mileage, as per original fare option they purchased.
  • Air Canada cannot guarantee to provide Business Class meal service to customers who make a Last Minute Upgrade Purchase.
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Old May 4, 22, 5:34 pm
  #34  
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Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, AC35k
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You weren't even offered the Y meal? Now thats lame.

Wife got $300 evoucher for missing meal in PY when they ran out (not an upgrade)
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Old May 4, 22, 5:49 pm
  #35  
 
Join Date: Sep 2014
Location: USA/Canada
Programs: UA Premier 1K, Delta Platinum Medallion, Marriott Titanium
Posts: 435
I paid cash. I see - Iím out of luck. Drat. Thanks guys.
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Old May 4, 22, 7:12 pm
  #36  
 
Join Date: Oct 2019
Programs: AC 50K, MB Titanium, National EE, UA Silver
Posts: 222
Originally Posted by MDFFlyer View Post
I paid cash. I see - Iím out of luck. Drat. Thanks guys.
I would still write to AC. Might give you a goodie bag with some kit kats and twizzlers.
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Old May 4, 22, 8:10 pm
  #37  
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Did they offload the meal you would have received in your old seat?
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Old May 4, 22, 11:34 pm
  #38  
 
Join Date: May 2007
Location: Vancouver, BC
Programs: Aeroplan 35K, Hertz Gold
Posts: 1,239
A meal not matching the J menu given, plus non-functional AVOD at every seat on the plane yielded a 15% off base fare coupon for another flight. So I would expect you would be given that if you decide to write in to complain.
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Old May 5, 22, 9:40 am
  #39  
 
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 50K, Hertz Presidentís Circle, Accor Platinum, Hilton Gold, Marriott Gold
Posts: 9,931
Thanks Adam on the issue if Basic fares are eligible for LMU....we ended up up-faring to Prem-Y on the outbound and Standard on the return so problem resolved if we decide to play the bidding game
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Old May 11, 22, 2:32 pm
  #40  
 
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,781
On-Line Upgrade Purchase After Check-In

Aeroplan reward economy (standard) ticket BRU-YYZ. On-line check is complete and baggage fee has been paid ($70).
Frankly I was surprised that a baggage fee applied in the first place.

On-line upgrade (J or PY) has been offered. If pursued, can baggage fee be reimbursed?

Will defer to the experts.

Last edited by ACYYZ/SD; May 11, 22 at 2:39 pm
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Old May 11, 22, 2:47 pm
  #41  
 
Join Date: May 2022
Programs: AC50K, Marriott Platinum
Posts: 157
In the past anytime I've booked anything which supercedes a previous payment (like paying for a higher cabin when I've already paid for seat selection in current cabin), the original fee was reimbursed automatically after a few days. Can't answer for baggage specifically as I don't pay for baggage but I would suspect you'll be reimbursed.
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Old May 11, 22, 3:06 pm
  #42  
Moderator, Air Canada; FlyerTalk Evangelist
Original Poster
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, DL PM, WS Silver, BA Bronze, Marriott Titanium, Hilton/Radisson Gold, Accor Silver
Posts: 15,124
Originally Posted by ACYYZ/SD View Post
Aeroplan reward economy (standard) ticket BRU-YYZ. On-line check is complete and baggage fee has been paid ($70).
Frankly I was surprised that a baggage fee applied in the first place.

On-line upgrade (J or PY) has been offered. If pursued, can baggage fee be reimbursed?

Will defer to the experts.
Free checked baggage isn't listed as a benefit of LMUs. Nor is it specifically excluded, like mileage earning. You might have to be our guinea pig on this one
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Old May 11, 22, 3:33 pm
  #43  
 
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,781
Originally Posted by Adam Smith View Post
Free checked baggage isn't listed as a benefit of LMUs. Nor is it specifically excluded, like mileage earning. You might have to be our guinea pig on this one
Not my area of expertise. Will report back.
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Old May 12, 22, 5:55 pm
  #44  
 
Join Date: Feb 2006
Location: YUL
Posts: 2,114
05/13/2022
YUL-SFO
A220
Booked in comfort (T)
J LMU offer - $1,173.90
Refused!

Originally Posted by ACYYZ/SD View Post
On-line upgrade (J or PY) has been offered. If pursued, can baggage fee be reimbursed?
I've had to specifically request a refund of a prepaid meal, but it was done after I asked. I suspect this would be similar.

Last edited by Adam Smith; May 12, 22 at 7:18 pm Reason: Merge consecutive posts by same user
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Old May 13, 22, 9:02 am
  #45  
 
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 3,777
Is this offer only for the online check in? And how early can you check in online? Most of my flights are for destinations that need a lot of documentations these days so not sure if I can check in online either.
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