Aug 24, 23, 12:41 pm
Last edit by: PES_B1
KNOWN ISSUES AS OF NOVEMBER 2023
- Location-based (due to high levels of fraud):
- Flights to/from India on partner metal: not available for booking online, may be available by phone; AC metal flights available online
- This applies to most partners, but not all. Flights may be available to book online with AI, UA, or UK metal
- All domestic India redemptions appear to be blocked as well, although domestic legs (e.g. DEL-BOM) may be available as part of an international itinerary
- Flights to/from China (including HKG and MFM) on partner metal: not available for booking online, available by phone(Last verified 05/12/2023) , phone booking fees can be waived; AC metal flights available online
- Flights to/from India on partner metal: not available for booking online, may be available by phone; AC metal flights available online
- Airline-based:
- Unclear as to why, and have been unavailable for months:
- Etihad: J and F rewards not available at all
- Oman Air: not available at all
- Likely linked to fraud issues, and fairly recent:
- Lufthansa group (LH, LX, OS, SN, EW, 4Y, EN): not available for booking online, may be available by phone
- Thai: appears to not be bookable online; unclear whether it can be booked by phone
- EVA and ANA: possibly limited ability to book flights to/from North America; unclear whether they can be booked by phone
- Unclear as to why, and have been unavailable for months:
Complaints about lack of partner availability on Aeroplan (2022 onwards)
Dec 7, 21, 2:38 pm
#1
Original Poster
Join Date: Jan 2013
Posts: 129
Complaints about lack of partner availability on Aeroplan (2022 onwards)
Is it just me or has it been possible in the past to book flights outside of Canada using Air Canada partners via Aeroplan?
I'm trying to book something like IAD -> PHX which is a United route and on AC site all I get is "It is not possible to search for flights which have both an origin and a destination in the United States." Aeroplan pulls up nothing??
I'm trying to book something like IAD -> PHX which is a United route and on AC site all I get is "It is not possible to search for flights which have both an origin and a destination in the United States." Aeroplan pulls up nothing??
Dec 7, 21, 2:39 pm
#2
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, AA PPro, UA Gold, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Silver
Posts: 43,509
Half the internet is down right now. Try again when https://status.aws.amazon.com/ is all green.
Dec 7, 21, 2:46 pm
#3
Original Poster
Join Date: Jan 2013
Posts: 129
Half the internet is down right now. Try again when https://status.aws.amazon.com/ is all green.
Dec 7, 21, 2:51 pm
#4
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, AA PPro, UA Gold, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Silver
Posts: 43,509
You cannot buy a domestic US cash ticket through AC, and if there is no availability for points on UA, Aeroplan will "[pull] up nothing".
Dec 7, 21, 3:56 pm
#6
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Gold, DL PM, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,099
Dec 7, 21, 4:10 pm
#7
Original Poster
Join Date: Jan 2013
Posts: 129
Thanks for the clarification. I used AwardNexus last night using Star Alliance UA search. The trip I was looking for came up and there were multiple options with different point values, etc. I assume this is the United Mileage program. So do I assume that AC just doesn't have reward space on these flights?
Dec 7, 21, 6:18 pm
#8
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Gold, DL PM, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,099
Thanks for the clarification. I used AwardNexus last night using Star Alliance UA search. The trip I was looking for came up and there were multiple options with different point values, etc. I assume this is the United Mileage program. So do I assume that AC just doesn't have reward space on these flights?
It used to be that if the United website (or, presumably, something that was pulling from it) showed space at the Saver level, it should be bookable from another *A program, but I don't know whether that's still true.
Dec 7, 21, 7:17 pm
#9
Join Date: Mar 2002
Location: YYJ
Posts: 4,114
Is it just me or has it been possible in the past to book flights outside of Canada using Air Canada partners via Aeroplan?
I'm trying to book something like IAD -> PHX which is a United route and on AC site all I get is "It is not possible to search for flights which have both an origin and a destination in the United States." Aeroplan pulls up nothing??
I'm trying to book something like IAD -> PHX which is a United route and on AC site all I get is "It is not possible to search for flights which have both an origin and a destination in the United States." Aeroplan pulls up nothing??
Dec 8, 21, 1:48 am
#11
Join Date: Apr 2011
Location: CHI
Programs: UA 1K, AZ Exec, MR Titanium, IHG Platinum, Hilton Gold, National EE
Posts: 3,837
Couldn't resist.
Mar 27, 22, 2:32 am
#12
Join Date: Mar 2022
Location: YVR PHX POS
Programs: AC SE Marriott Plat Elite MGM Plat
Posts: 8
Aeroplan Star Alliance Gold booking usa to usa domestic flt
Trying to book a star alliance gold flt phx-iha-bna apr18 - bna-iha-phx apr20, aeroplan website comes up says can not book usa to usa flts? Called aeroplan and they were confused and did not know why could not book for points or cash?
The person flying is already in usa and i checked and can buy or award with united. They have award seats available but 32.5K each way seems high for econ and i really do not want to transfer hotel points to united. Tried TK but did not see any flts listed for star booking either? Any option Suggestions before i buy United awards?
The person flying is already in usa and i checked and can buy or award with united. They have award seats available but 32.5K each way seems high for econ and i really do not want to transfer hotel points to united. Tried TK but did not see any flts listed for star booking either? Any option Suggestions before i buy United awards?
Mar 27, 22, 10:07 am
#14
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, AC35k
Posts: 23,136
Those United flights are not available for partner awards (seeing how they are dynamically priced)
Just like AC doesnt allow a vast majority of their flights to be booked with non-Aeroplan points.
Just like AC doesnt allow a vast majority of their flights to be booked with non-Aeroplan points.
Mar 27, 22, 11:20 am
#15
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, SPG Platinum, hhonors Gold
Posts: 3,399
Trying to book a star alliance gold flt phx-iha-bna apr18 - bna-iha-phx apr20, aeroplan website comes up says can not book usa to usa flts? Called aeroplan and they were confused and did not know why could not book for points or cash?
The person flying is already in usa and i checked and can buy or award with united. They have award seats available but 32.5K each way seems high for econ and i really do not want to transfer hotel points to united. Tried TK but did not see any flts listed for star booking either? Any option Suggestions before i buy United awards?
The person flying is already in usa and i checked and can buy or award with united. They have award seats available but 32.5K each way seems high for econ and i really do not want to transfer hotel points to united. Tried TK but did not see any flts listed for star booking either? Any option Suggestions before i buy United awards?
