Actress's sons (one minor) stranded after AC gate agent asks for original credit card
Oct 5, 2021, 6:46 pm
#1
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Actress's sons (one minor) stranded after AC gate agent asks for original credit card
https://heavy.com/entertainment/hall...ed-at-airport/
Seems there could be a better process than clearing any credit card fraud concerns last minute at the gate. Heck, if AC asked me to produce payment card I'd have 50/50 odds of carrying that particular card.
//also would someone trying to travel on a stolen credit card even bother trying to fight AC to cover hotel accomodations?
Seems there could be a better process than clearing any credit card fraud concerns last minute at the gate. Heck, if AC asked me to produce payment card I'd have 50/50 odds of carrying that particular card.
//also would someone trying to travel on a stolen credit card even bother trying to fight AC to cover hotel accomodations?
Top Answer
Oct 5, 2021, 8:58 pm
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There were two "boys", only *one* of whom was a minor and the other one apparently had (or certainly should have had) a credit card. They went to a hotel for the night and were not stranded in the terminal, although it remains to be seen whether the cost of the airport hotel will be reimbursed. Presumably the nonminor son was capable of taking care of the minor brother for the night. (There's no indication that the younger son was set up as an official UM on the flight.)
I don't care if it's a 4 year old or a 40 year old. It's unacceptable.
Oct 5, 2021, 6:58 pm
#2
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Last minute expensive (J) ticket, cardholder not on the flight... if something was going to trigger this, that would be it.
@expert7700 I doubt you'd ever experience what you're "worried" about, because you'd be present, and your name matches your credit card.
But there has to be a better way of dealing with this than telling them while boarding that they need to produce the card. That's not even enough time to think through your options.
@expert7700 I doubt you'd ever experience what you're "worried" about, because you'd be present, and your name matches your credit card.
But there has to be a better way of dealing with this than telling them while boarding that they need to produce the card. That's not even enough time to think through your options.
Oct 5, 2021, 7:52 pm
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This isn't the first time, and won't be the last time.
I'm more annoyed at AC procedures dumping this on line staff who should have no access to financial information (beyond implications of fare class), no responsibility for cash considerations. It's enough to worry about getting a flight out on time, as full as possible, stranded PAX taken care of.Enforcing fraud detection, accounts receivable, is both too much and incompatible with service.
I'm more annoyed at AC procedures dumping this on line staff who should have no access to financial information (beyond implications of fare class), no responsibility for cash considerations. It's enough to worry about getting a flight out on time, as full as possible, stranded PAX taken care of.Enforcing fraud detection, accounts receivable, is both too much and incompatible with service.
Oct 5, 2021, 8:01 pm
#5
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There were two "boys", only *one* of whom was a minor and the other one apparently had (or certainly should have had) a credit card. They went to a hotel for the night and were not stranded in the terminal, although it remains to be seen whether the cost of the airport hotel will be reimbursed. Presumably the nonminor son was capable of taking care of the minor brother for the night. (There's no indication that the younger son was set up as an official UM on the flight.)
Oct 5, 2021, 8:58 pm
#6
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There were two "boys", only *one* of whom was a minor and the other one apparently had (or certainly should have had) a credit card. They went to a hotel for the night and were not stranded in the terminal, although it remains to be seen whether the cost of the airport hotel will be reimbursed. Presumably the nonminor son was capable of taking care of the minor brother for the night. (There's no indication that the younger son was set up as an official UM on the flight.)
I don't care if it's a 4 year old or a 40 year old. It's unacceptable.
Oct 5, 2021, 9:16 pm
#7
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Fraud knows no bounds, and human trafficking doesn't either.
As you said, last minute high priced J is unusual. Different names, very unusual. You don't need big data to be curious.
It one of them wasn't a minor? Day over whatever... They can deal, or they can ask to see the police for their own safety, or its their parents fault for putting them in a legally adult place they can't deal with.
Or the snakehead lost a couple, despite careful corrosive grooming of the legal adult.
Oct 5, 2021, 10:04 pm
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Last minute expensive (J) ticket, cardholder not on the flight... if something was going to trigger this, that would be it.
@expert7700 I doubt you'd ever experience what you're "worried" about, because you'd be present, and your name matches your credit card.
But there has to be a better way of dealing with this than telling them while boarding that they need to produce the card. That's not even enough time to think through your options.
@expert7700 I doubt you'd ever experience what you're "worried" about, because you'd be present, and your name matches your credit card.
But there has to be a better way of dealing with this than telling them while boarding that they need to produce the card. That's not even enough time to think through your options.
Hilarious.
Oct 5, 2021, 11:05 pm
#9
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I agree it is unacceptable.
I also have a 50-50 shot of having the original credit card available at the time of boarding . . . and without some guidance from the agent would not be able to produce one.
At a minimum, is this not denied boarding subject to a $2,400.00 penalty per passenger? (So $4,800.00)
Plus possibly a human rights complain depending on which Provinces were involved.
I also have a 50-50 shot of having the original credit card available at the time of boarding . . . and without some guidance from the agent would not be able to produce one.
At a minimum, is this not denied boarding subject to a $2,400.00 penalty per passenger? (So $4,800.00)
Plus possibly a human rights complain depending on which Provinces were involved.
Oct 5, 2021, 11:08 pm
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Oct 6, 2021, 3:58 am
#11
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If asked by check-in to produce the card used to book the flight, the corporate traveler would have no ability to provide such card.
Oct 6, 2021, 4:09 am
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https://heavy.com/entertainment/hall...ed-at-airport/
Seems there could be a better process than clearing any credit card fraud concerns last minute at the gate. Heck, if AC asked me to produce payment card I'd have 50/50 odds of carrying that particular card.
//also would someone trying to travel on a stolen credit card even bother trying to fight AC to cover hotel accomodations?
Seems there could be a better process than clearing any credit card fraud concerns last minute at the gate. Heck, if AC asked me to produce payment card I'd have 50/50 odds of carrying that particular card.
//also would someone trying to travel on a stolen credit card even bother trying to fight AC to cover hotel accomodations?
Buying via major US OTAs — or their Canadian sites — can greatly reduce the risk of being flagged down for credit card presentation compared to purchases made directly with the carrier.
For some of my bookings directly with airlines where I was asked to show the booked credit card, I’ve at times used a photo of card (front/back) or just provided the information from memory to let them key in or waive what they can at check-in and airport ticket counters.
Oct 6, 2021, 7:09 am
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It's fascinating that so many people find this strange or untoward, when it's pretty common with a lot of carriers.
see, for example, this remarkably similar post from six years ago
https://www.airfarewatchdog.com/blog/23144776/proof-of-credit-card-used-to-purchase-ticket/
https://www.flyertalk.com/forum/delta-air-lines-skymiles/2025299-i-need-have-physical-credit-card-used-buy-ticket-board-2.html
https://www.flyertalk.com/forum/united-airlines-mileageplus/1864657-asked-show-original-credit-card-but-ticket-purchased-using-virtual-cc-number.html
see, for example, this remarkably similar post from six years ago
https://www.airfarewatchdog.com/blog/23144776/proof-of-credit-card-used-to-purchase-ticket/
https://www.flyertalk.com/forum/delta-air-lines-skymiles/2025299-i-need-have-physical-credit-card-used-buy-ticket-board-2.html
https://www.flyertalk.com/forum/united-airlines-mileageplus/1864657-asked-show-original-credit-card-but-ticket-purchased-using-virtual-cc-number.html
Last edited by Adam1222; Oct 6, 2021 at 7:16 am
Oct 6, 2021, 7:16 am
#15
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It's fascinating that so many people find this strange or untoward, when it's pretty common with a lot of carriers.
see, for example, this remarkably similar post from six years ago
https://www.airfarewatchdog.com/blog...rchase-ticket/
see, for example, this remarkably similar post from six years ago
https://www.airfarewatchdog.com/blog...rchase-ticket/
A relative of mine coming from overseas had a similar issue once. She does not believe in credit cards, so she had another relative pay her ticket. Luckily she was able to get him on the phone to confirm. That was about ten years ago BTW.