AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
Jan 7, 2021, 10:50 am
#91
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Anyone able to login to the aeroplan side and pick their 2021 choices?
I keep getting this message:
We are not able to retrieve your profile information at the moment. Please try again later.
We are not able to retrieve your profile information at the moment. Please try again later.
I keep getting this message:
We are not able to retrieve your profile information at the moment. Please try again later.
We are not able to retrieve your profile information at the moment. Please try again later.
Jan 7, 2021, 11:44 am
#95
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Jan 7, 2021, 11:50 am
#96
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
@YOWRON and others....
Some experimenting here. Using Chrome on Mac.
Yes, when I first tried to sign in, the "Sign in" window would just show rolling grey as such
Then the words "Sign in" would re-appear
I decided to click My Bookings. Funny thing. They appear.
You can also see the option to sign out, but in the upper right corner, the page still shows "Sign In"
I'll assume some activity or maintenance or other being done by AC. I'm sure someone here will offer a different opinion.
Some experimenting here. Using Chrome on Mac.
Yes, when I first tried to sign in, the "Sign in" window would just show rolling grey as such
Then the words "Sign in" would re-appear
I decided to click My Bookings. Funny thing. They appear.
You can also see the option to sign out, but in the upper right corner, the page still shows "Sign In"
I'll assume some activity or maintenance or other being done by AC. I'm sure someone here will offer a different opinion.
Jan 7, 2021, 11:57 am
#97
Join Date: Dec 2006
Location: Calgary, Alberta, Canada
Programs: AC50K 1 MM, HH Diamond, Accor Gold, Hertz 5*, NEXUS, BW Diamond Select, IHG Spire Elite
Posts: 94
I just received an email with the subject: Changes have been made to your account
even though I haven't been able to login to do anything. Now I can't even get the login screen or I get We are having trouble retrieving your profile information. Please try again later.(PROF_LOAD_002)
AC, you need a new IT dept, just saying. Or you might want to try Shopify, lol.
even though I haven't been able to login to do anything. Now I can't even get the login screen or I get We are having trouble retrieving your profile information. Please try again later.(PROF_LOAD_002)
AC, you need a new IT dept, just saying. Or you might want to try Shopify, lol.
Jan 7, 2021, 10:07 pm
#99
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
https://www.aircanada.com/ca/en/aco/home.html seems to be breathing again....able to log in and such
....but it has some hiccups
....but it has some hiccups
Jan 8, 2021, 2:38 am
#101
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
On a whim, as I was taking a whiff of my armpits, I checked and it works now! I'm so thankful I can log in! AC IT FTW!
Jan 18, 2021, 6:29 pm
#102
Join Date: Sep 2018
Location: LAX
Programs: AC SE, UA S, Bonvoy Titanium
Posts: 270
Recent activity not showing up correctly on https://www.aircanada.com/aeroplan/m...board/activity. Only populates 1 transaction (VISA purchases) from Feb 27 of 2020.
Mobile correctly displays all my recent activity.
Mobile correctly displays all my recent activity.
Jan 18, 2021, 8:02 pm
#103
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
In keeping with the theme of this thread, sub-theme "stuff missing"......
Flew 4 flights recently. On both the app and browser versions, activity matched - except flight 2 of 4 is missing. In order for me to have flown flight 3, I would have had to fly flight 2.
No worries, I'll fill out the handy online form.
But here's the amusing part, for me anyway. AC still sent me one of those emails with confirmation that upgrade credits were deducted.
Do the 2 systems not talk to each other?
I was just sharing this story with a friend and he replied
"AC tries to make up for posting <100% of the flights by deducting upgrade credits for >100% of the flights taken. It all makes sense."
Flew 4 flights recently. On both the app and browser versions, activity matched - except flight 2 of 4 is missing. In order for me to have flown flight 3, I would have had to fly flight 2.
No worries, I'll fill out the handy online form.
But here's the amusing part, for me anyway. AC still sent me one of those emails with confirmation that upgrade credits were deducted.
Do the 2 systems not talk to each other?
I was just sharing this story with a friend and he replied
"AC tries to make up for posting <100% of the flights by deducting upgrade credits for >100% of the flights taken. It all makes sense."
Jan 21, 2021, 9:25 pm
#105
Join Date: Feb 2020
Posts: 1,203