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AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)

AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)

Old Mar 15, 22, 11:38 am
  #751  
 
Join Date: May 2017
Location: YEG, SFO, JR JY-13
Programs: AC 75K and also 25K on account I don’t use
Posts: 492
I was on a friend's computer. They don't have an Air Canada account. I did a web search for SAUA on UA and NH, and I saw this search result for one of them (rank #1, too, what great SEO)



If I left-click it, I'm taken to the eUp landing page

For some reason (and I'm not sure what caused me to try this), I opened the same link an incognito and it took me to the defunct (edit: I like Cow's explanation below) SAUA page

I've never really seen this behaviour before and I'm not sure what caused this, since my friend wouldn't ordinarily visit AC.com and have any cookies/login details stored

Last edited by asovse1; Mar 15, 22 at 12:49 pm
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Old Mar 15, 22, 12:48 pm
  #752  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Gold, UA Silver
Posts: 39,469
Originally Posted by asovse1 View Post
For some reason (and I'm not sure what caused me to try this), I opened the same link an incognito and it took me to the defunct SAUA page
That page is still mostly accurate. It's about how to SAUA AC-operated flights, not how to SAUA with Aeroplan points. If you ignore every sentence with the word "Aeroplan" in it, it's pretty accurate.
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Old Mar 15, 22, 4:21 pm
  #753  
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Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 34,743
I wish AC could show which flights have already been waitlisted/upgraded in the My Bookings listing of the website.
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Old Mar 15, 22, 4:51 pm
  #754  
 
Join Date: Mar 2005
Location: YVR
Programs: AC 50k, HH Gold, Marriott Titanium, National EE, Sixt Platinum, Hertz PC
Posts: 1,634
There's currently a 100-credit Flight Pass available for $100, with 4 payments of $25.

Under 'Exclusive Offers'

Ron.
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Old Mar 15, 22, 5:16 pm
  #755  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Gold, UA Silver
Posts: 39,469
Originally Posted by newfbc View Post
There's currently a 100-credit Flight Pass available for $100, with 4 payments of $25.

Under 'Exclusive Offers'

Ron.
I do not see this?
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Old Mar 15, 22, 5:22 pm
  #756  
 
Join Date: Apr 2016
Posts: 366
I likewise can't see "Exclusive Offers", everywhere on AC.com seems to use "Special Offers".
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Old Mar 15, 22, 5:30 pm
  #757  
 
Join Date: Sep 2015
Posts: 349
In looking for the exclusive offer (I guess if everyone can see it, it wouldn't be that exclusive!), I see that some FP prices have gone up since I last looked (eg. 6 credit flex western Canada - UK/France is now 4980 but was 4332) while others have not changed (6 credit flex SW sun pass is still 1770).
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Old Mar 15, 22, 6:16 pm
  #758  
 
Join Date: Mar 2005
Location: YVR
Programs: AC 50k, HH Gold, Marriott Titanium, National EE, Sixt Platinum, Hertz PC
Posts: 1,634
Weird.. it's still there... the list of flight passes on the left at the top, above 'Across Canada'

However, I cannot complete the transaction to buy.

Ron.


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Old Mar 15, 22, 6:20 pm
  #759  
 
Join Date: Mar 2005
Location: YVR
Programs: AC 50k, HH Gold, Marriott Titanium, National EE, Sixt Platinum, Hertz PC
Posts: 1,634
A couple more screen shots...




The list of cities.. appears to be worldwide!

LIST OF ELIGIBLE CITIES (PER COUNTRY/REGION):

ALGERIA

Algiers (ALG)

ANTIGUA AND BARBUDA

Antigua (ANU)

ARGENTINA

Buenos Aires (EZE)

ARUBA

Aruba (AUA)

AUSTRALIA

Brisbane (BNE) , Melbourne (MEL) , Sydney (SYD)

BAHAMAS

George Town (GGT)
Nassau (NAS) - May be operated by Air Canada rouge.

BARBADOS

Bridgetown (BGI) - May be operated by Air Canada rouge.

BELGIUM

Brussels (BRU)

BELIZE

Belize (BZE) - Seasonal Service Subject to government approval.

BERMUDA

Bermuda (BDA)

BRAZIL

Rio de Janeiro (GIG) - Service ends October 8, 2016.
São Paulo (GRU)

CANADA

Alberta

Calgary (YYC) , Edmonton (YEG) , Fort McMurray (YMM) , Grande Prairie (YQU) , Lethbridge (YQL) , Medicine Hat (YXH) , Red Deer (YQF)

British Columbia

Abbotsford (YXX) - May be operated by Air Canada rouge.
Campbell River (YBL)
Castlegar (YCG)
Comox (YQQ)
Cranbrook (YXC)
Fort St. John (YXJ)
Kamloops (YKA)
Kelowna (YLW)
Nanaimo (YCD)
Penticton (YYF)
Prince George (YXS)
Prince Rupert (YPR)
Quesnel (YQZ)
Sandspit (YZP)
Smithers (YYD)
Terrace (YXT)
Vancouver (YVR)
Victoria (YYJ)
Williams Lake (YWL)

Manitoba

Winnipeg (YWG)

New Brunswick

Bathurst (ZBF) - May be operated by Air Canada rouge.
Fredericton (YFC)
Moncton (YQM)
Saint John (YSJ)

Newfoundland and Labrador

Deer Lake (YDF) , Gander (YQX) , Goose Bay (YYR) , St. John's (YYT) , Wabush (YWK)

Northwest Territories

Yellowknife (YZF)

Nova Scotia

Halifax (YHZ) , Sydney (YQY)

Ontario

Hamilton (YHM) , Kingston (YGK) , London (YXU) , North Bay (YYB) , Ottawa (YOW) , Sarnia (YZR) , Sault Ste Marie (YAM) , Sudbury (YSB) , Thunder Bay (YQT) , Timmins (YTS) , Toronto (YTZ) , Toronto (YYZ) , Windsor (YQG)

Prince Edward Island

Charlottetown (YYG)

Quebec

Bagotville (YBG) , Baie Comeau (YBC) , Gaspé (YGP) , Iles-de-la-Madeleine (YGR) , Mont Joli (YYY) , Mont-Tremblant (YTM) , Montréal (YUL) , Québec (YQB) , Rouyn (YUY) , Sept-Îles (YZV) , Val d'Or (YVO)

Saskatchewan

Regina (YQR) , Saskatoon (YXE)

Yukon

Whitehorse (YXY)

CAYMAN ISLANDS

Grand Cayman Island (GCM)

CHILE

Santiago (SCL)

CHINA

Beijing (PEK) , Hong Kong (HKG) , Shanghai (PVG) , Taipei, Taiwan (TPE)

COLOMBIA

Bogotá (BOG) , Cartagena (CTG)

COSTA RICA

Liberia (LIR) - May be operated by Air Canada rouge.
San José (SJO) - May be operated by Air Canada rouge.

CROATIA

Zagreb (ZAG)

CUBA

Cayo Coco (CCC) - Seasonal Service May be operated by Air Canada rouge.
Havana (HAV)
Holguín (HOG) - Seasonal Service May be operated by Air Canada rouge.
Santa Clara (SNU) - Seasonal Service May be operated by Air Canada rouge.

CURAÇAO

Curaçao (CUR) - May be operated by Air Canada rouge.

CZECH REPUBLIC

Prague (PRG)

DENMARK

Copenhagen (CPH)

DOMINICAN REPUBLIC

El Catey (AZS) - May be operated by Air Canada rouge.
La Romana (LRM) - May be operated by Air Canada rouge.
Puerto Plata (POP) - Seasonal Service May be operated by Air Canada rouge.
Punta Cana (PUJ) - May be operated by Air Canada rouge.

ECUADOR

Quito (UIO)

FRANCE

Lyon (LYS) , Marseille (MRS) , Nice (NCE) , Paris (CDG) , Toulouse (TLS)

GERMANY

Berlin (TXL) - Seasonal Service from June to October. May be operated by Air Canada rouge.
Frankfurt (FRA)
Munich (MUC)

GREECE

Athens (ATH)

GRENADA

Grenada (GND) - May be operated by Air Canada rouge.

GUADELOUPE

Pointe-à-Pitre (PTP)

HAITI

Port-au-Prince (PAP) - May be operated by Air Canada rouge.

HUNGARY

Budapest (BUD)

ICELAND

Reykjavik (KEF)

INDIA

Delhi (DEL) , Mumbai (Bombay) (BOM)

IRELAND

Dublin (DUB)
Shannon (SNN) - Seasonal Service

ISRAEL

Tel Aviv (TLV)

ITALY

Milan (MXP) , Rome (FCO) , Venice (VCE)

JAMAICA

Kingston (KIN) - May be operated by Air Canada rouge.
Montego Bay (MBJ) - May be operated by Air Canada rouge.

JAPAN

Nagoya (NGO) - Seasonal Service from June to October. May be operated by Air Canada rouge.
Osaka (KIX) - May be operated by Air Canada rouge.
Tokyo (HND)
Tokyo (NRT)

MARTINIQUE

Fort-de-France (FDF)

MEXICO

Cancún (CUN) - May be operated by Air Canada rouge.
Cozumel (CZM) - May be operated by Air Canada rouge.
Huatulco (HUX)
Ixtapa (ZIH) - May be operated by Air Canada rouge.
Mexico City (MEX) - May be operated by Air Canada rouge.
Puerto Vallarta (PVR) - May be operated by Air Canada rouge.
San José del Cabo (SJD) - May be operated by Air Canada rouge.

MOROCCO

Casablanca (CMN)

NETHERLANDS

Amsterdam (AMS)

NEW ZEALAND

Auckland (AKL)

PANAMA

Panama City (PTY)

PERU

Lima (LIM)

POLAND

Warsaw (WAW)

PORTUGAL

Lisbon (LIS) , Porto (OPO)

PUERTO RICO

San Juan (SJU)

REPUBLIC OF KOREA (SOUTH KOREA)

Seoul (ICN)

ROMANIA

Bucharest (OTP)

SAINT LUCIA

St. Lucia (UVF)

SAINT MAARTEN

St. Maarten (SXM) - May be operated by Air Canada rouge.

SPAIN

Barcelona (BCN) , Madrid (MAD)

ST VINCENT

St Vincent (SVD) - Subject to government approval.

ST. KITTS AND NEVIS

St. Kitts (SKB)

SWITZERLAND

Geneva (GVA) , Zurich (ZRH)

TURKEY

Istanbul (IST)

TURKS AND CAICOS ISLANDS

Providenciales (PLS)

UNITED ARAB EMIRATES

Dubai (DXB)

UNITED KINGDOM

Edinburgh (EDI) - May be operated by Air Canada rouge.
Glasgow (GLA) - May be operated by Air Canada rouge.
London (LGW) - Seasonal Service starting June 2016. May be operated by Air Canada rouge.
London (LHR)
Manchester (MAN) - May be operated by Air Canada rouge.

UNITED STATES

Alaska

Anchorage (ANC)

Arizona

Phoenix (PHX)

California

Los Angeles (LAX) , Palm Springs (PSP) , San Diego (SAN) , San Francisco (SFO)

Colorado

Denver (DEN) , Vail Eagle (EGE)

Connecticut

Hartford (BDL)

District Of Columbia

Washington (DCA) , Washington (IAD)

Florida

Fort Lauderdale (FLL) - May be operated by Air Canada rouge.
Fort Myers (RSW) - May be operated by Air Canada rouge.
Jacksonville (JAX)
Miami (MIA) - May be operated by Air Canada rouge.
Orlando (MCO) - May be operated by Air Canada rouge.
Sarasota (SRQ) - May be operated by Air Canada rouge.
Tampa (TPA) - May be operated by Air Canada rouge.
West Palm Beach (PBI) - May be operated by Air Canada rouge.

Georgia

Atlanta (ATL) , Savannah (SAV)

Hawaii

Honolulu (HNL) - May be operated by Air Canada rouge.
Kahului (OGG) - May be operated by Air Canada rouge.
Kona (KOA) - Seasonal Service from December 14 to April 19. May be operated by Air Canada rouge.

Illinois

Chicago (ORD)

Indiana

Indianapolis (IND)

Louisiana

New Orleans (MSY)

Maryland

Washington (BWI)

Massachusetts

Boston (BOS)

Michigan

Detroit (DTW)

Minnesota

Minneapolis (MSP)

Missouri

Kansas City (MCI) , St. Louis (STL)

Nevada

Las Vegas (LAS)

New Jersey

New York (EWR)

New York

New York (LGA) , Rochester (ROC) , Syracuse (SYR)

North Carolina

Charlotte (CLT) , Raleigh Durham (RDU)

Ohio

Cincinnati (CVG) , Cleveland (CLE) , Columbus (CMH)

Oregon

Portland (PDX)

Pennsylvania

Harrisburg (MDT) , Philadelphia (PHL) , Pittsburgh (PIT)

Tennessee

Memphis (MEM) , Nashville (BNA)

Texas

Austin (AUS) , Dallas (DFW) , Houston (IAH) , San Antonio (SAT)

Utah

Salt Lake City (SLC)

Washington

Seattle (SEA)

Wisconsin

Milwaukee (MKE)

VENEZUELA

Caracas (CCS)
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Old Mar 15, 22, 6:45 pm
  #760  
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Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 13,294
Everytime I try to access my bookings I get this error:


We are temporarily unable to process your request. Please try again later. (err-7)ERR_LDR

The bookings show up, but clicking on any of them I get this. App works fine. Been like this for a couple days now. Probably the cookies/cash, but it's frustrating.
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Old Mar 16, 22, 12:57 pm
  #761  
 
Join Date: May 2016
Programs: LXFF
Posts: 369
Yeah, I've been getting this for few days now on the laptop. On my phone I only see one booking (always the same).
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Old Mar 17, 22, 3:37 pm
  #762  
formerly dav662
 
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 3,575
The same happening to me too. I can get thru to them either by phone.

Update. When I used a VPN I was able to book and buy the ticket.

Last edited by Davvidd; Mar 17, 22 at 3:52 pm
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Old Mar 21, 22, 8:37 pm
  #763  
 
Join Date: Apr 2015
Programs: CET Diamond, Choice Platinum, Grandma's Clean Plate Club
Posts: 5
Duplicate thread, please delete.

There is a new flight pass listed as an exclusive offer of 100 credits for $100 called POSCADTEST100. I tried to buy it, and I'm not sure if the purchase isn't going through because I don't have a client identifier number or GST number or it is otherwise disabled, but on the off chance you have these I think it would be worth a shot for $100. While I don't imagine the 100 latitude flights will be honoured, maybe you'd get lucky and get the eupgrades for flight pass activity?

Last edited by Carrefour Giratoire; Mar 21, 22 at 9:06 pm
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Old Mar 21, 22, 8:47 pm
  #764  
 
Join Date: Aug 2012
Location: Western Canada
Programs: Air Canada SE, Marriott Platinum
Posts: 288
How are you accessing the opportunity to buy this? Is it a link that was emailed to you?

I see nothing on the Flight Pass website for this.

For $100 I'll try it out, I have a GST number etc. to test with
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Old Mar 21, 22, 8:50 pm
  #765  
 
Join Date: Apr 2015
Programs: CET Diamond, Choice Platinum, Grandma's Clean Plate Club
Posts: 5
Under the categories, the list of available passes. do you see Exclusive offers? I clicked on that.
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