Upload your COVID documents online (trial)
Dec 4, 2021, 2:24 am
#46
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,899
I'm like you. I always seem to encounter these odd issues. Tough luck, I guess...
Dec 4, 2021, 4:40 am
#47
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
Well I figured I'd do it again today.
My upload failed. The calf's succeeded. We used different tests.
So I tried again, and while the UI says "Something when wrong, please try again", the underlying error is:
Shocking that they can't write Python capable of doing this 
The calf's test result time just says "12:11" whereas mine says "09:59 UTC".
Sigh.
My upload failed. The calf's succeeded. We used different tests.
So I tried again, and while the UI says "Something when wrong, please try again", the underlying error is:
Code:
{"errors": [{"code": 1, "title": "can't compare offset-naive and offset-aware datetimes"}]}
The calf's test result time just says "12:11" whereas mine says "09:59 UTC".
Sigh.
I'm also getting this error. I suppose it wouldn't be lying if I translated the time to eastern? Instead of entering 1158am (dublin, gmt +0), I could just subtract 5 hours and enter the equivalent Eastern time.
(EDIT: still failed). The same "something when wrong" still.
You have to enter AM or PM at the end.
Dec 18, 2021, 5:59 pm
#49
Join Date: Mar 2013
Posts: 11
Vax validation worked / Test results did not
Test results barfed on both PDF and photos. No idea why - we are within the 1 day requirement for the US. Wished they would say why the tests were not acceptable; at least I would know if their business rules on the text fields were wonky or if the images weren't parsing. Oh well, at least the vax validation worked using Ontario PDFs. Maybe it only parses switch health test properly? AC kickback perhaps?
Have to check in anyway with luggage so no big deal. Last time to the US in November it didn't validate one of our vax PDFs, so this is an improvement...
Have to check in anyway with luggage so no big deal. Last time to the US in November it didn't validate one of our vax PDFs, so this is an improvement...
Dec 23, 2021, 3:39 pm
#50
Join Date: Sep 2021
Location: YYZ
Programs: AC25K; Marriott/Hilton Gold
Posts: 5
Test results barfed on both PDF and photos. No idea why - we are within the 1 day requirement for the US. Wished they would say why the tests were not acceptable; at least I would know if their business rules on the text fields were wonky or if the images weren't parsing. Oh well, at least the vax validation worked using Ontario PDFs. Maybe it only parses switch health test properly? AC kickback perhaps?
Have to check in anyway with luggage so no big deal. Last time to the US in November it didn't validate one of our vax PDFs, so this is an improvement...
Have to check in anyway with luggage so no big deal. Last time to the US in November it didn't validate one of our vax PDFs, so this is an improvement...
Dec 23, 2021, 4:59 pm
#51
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
@Mystic_Champion, with this being your first post, welcome to FT 
Jan 6, 2022, 5:04 am
#52
Join Date: Mar 2011
Location: Sao Paulo
Programs: Mileage Plus, BA Executive Club, HH Diamond, A3 Gold, ALL Gold
Posts: 210
Really?
Hi folks!
I am trying to find out how/where to upload my docs for a flight from Portugal to Canada. On “My bookings” and the check in, nothing appears.
After digging a little I found this statement on AC’s website:
“If you are travelling on one of these selectAir Canada operated flights and would like to participate, simply follow these steps:”
But I can never find which routes the word “these” refers to… is there a place I can find it?
Thanks!
I am trying to find out how/where to upload my docs for a flight from Portugal to Canada. On “My bookings” and the check in, nothing appears.
After digging a little I found this statement on AC’s website:
“If you are travelling on one of these selectAir Canada operated flights and would like to participate, simply follow these steps:”
But I can never find which routes the word “these” refers to… is there a place I can find it?
Thanks!
Jan 10, 2022, 2:02 pm
#54
Join Date: Nov 2011
Location: YYZ
Programs: AC 50K, Bonvoy Platinum
Posts: 98
.jpg format for COVID test result triggered an error for me so I re-generated it as a PDF and it went through to review. System is definitely finnicky. If you scan the Proof of vaccination QR code (the 2 dose Ontario one works while the 3 dose Ontario one still doesn't as of right now) it will automatically validate. However, if you upload it as a document, it will be sent to review.
Could it be a timing as it is not quite 24 hrs until i am supposed to depart YVR for SAN (local time)?
Pain in the ... if I have to go to an AC counter to show proof of a negative test considering i have no bags to check etc.
Any thoughts or ideas as to why it is not working?
Please
Jan 10, 2022, 2:55 pm
#55
Join Date: Sep 2013
Location: YYC
Programs: AC SE MM, IHG Diamond, National Exec Elite
Posts: 394
So I just tried AC app on my mobile and online (via laptop) and get an error message that "the test is not valid for entry..." I am flying YYZ- YVR and connecting onward to SAN. my Ontario vaccine was accepted but the RT -PCR test that I took at 7:15am is not being accepted for my flight into the US tomorrow at 1:10pm PST.... Very strange
Could it be a timing as it is not quite 24 hrs until i am supposed to depart YVR for SAN (local time)?
Pain in the ... if I have to go to an AC counter to show proof of a negative test considering i have no bags to check etc.
Any thoughts or ideas as to why it is not working?
Please
Could it be a timing as it is not quite 24 hrs until i am supposed to depart YVR for SAN (local time)?
Pain in the ... if I have to go to an AC counter to show proof of a negative test considering i have no bags to check etc.
Any thoughts or ideas as to why it is not working?
Please
Jan 10, 2022, 3:29 pm
#57
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
Seems like way more effort than it's worth, given you're going to be at the gate anyway.
Jan 10, 2022, 3:33 pm
#58
Join Date: Nov 2011
Location: YYZ
Programs: AC 50K, Bonvoy Platinum
Posts: 98
Not sure, really rusty on flying these days.
I am trying to check-in online and get my BP, but because of this error i can NOT check-in and ideally hoping to avoid a kiosk or counter to get a BP
I am trying to check-in online and get my BP, but because of this error i can NOT check-in and ideally hoping to avoid a kiosk or counter to get a BP
Jan 10, 2022, 3:43 pm
#59
Join Date: Sep 2013
Location: YYC
Programs: AC SE MM, IHG Diamond, National Exec Elite
Posts: 394
The last time I sent in one, it was for my 80+ year old mother who was concerned and it was easier to just get it dealt with ahead of time.
Jan 16, 2022, 10:33 pm
#60
Join Date: Jan 2000
Location: Canada
Programs: AS, DL, UA, Hyatt, SPG
Posts: 2,574
Has anyone had any luck (or conversely, any issues or problems with acceptance) of not uploading a pcr test but rather proof of positive test - now accepted for return to Canada as proof of recovery from Covid and valid from 10-180 days from sample / test date.
I’m assuming that the doc upload won’t handle these? Any issues with airport staff when doing physical check in and doc checks?
I’m assuming that the doc upload won’t handle these? Any issues with airport staff when doing physical check in and doc checks?