AC flexible re-booking policy. Change direction on city pair
Jul 21, 2021, 3:46 am
#1
Original Poster
Join Date: Mar 2021
Posts: 764
AC flexible re-booking policy. Change direction on city pair
I´m going to risk my neck and start a new thread as I`m not sure where else to ask. This question has been asked by me in a nother thread to no avail, so please feel free to move if applicable.
I would be greatfull if somebody hat some insight!
With the possibility to change departure and/or destination city for tickets bought before July 31st. 2021, would it be possibly to change direction of a city pair? CDG-YYZ to YYZ-CDG for the outbound flight?
"Change of Destinations • Passengers may choose to travel to/from an alternate Air Canada destination within ticket validity. • Change fees are waived and ADCL will apply.
I would be greatfull if somebody hat some insight!
With the possibility to change departure and/or destination city for tickets bought before July 31st. 2021, would it be possibly to change direction of a city pair? CDG-YYZ to YYZ-CDG for the outbound flight?
"Change of Destinations • Passengers may choose to travel to/from an alternate Air Canada destination within ticket validity. • Change fees are waived and ADCL will apply.
Jul 21, 2021, 7:07 am
#3
Original Poster
Join Date: Mar 2021
Posts: 764
It`s for a future booking and doing it this way will come with a 2/3 discount if no fare difference
I did change a ticket in January. Originating from CDG changed it to CPH with out any issues. I was just in doubt it was allowed if you made a change in direction.
Jul 21, 2021, 7:38 am
#4
Join Date: Oct 2010
Location: ZRH
Programs: AC SE 100K
Posts: 925
Ultimately - all they are waiving is change fees and then just doing fare dif charges. One thing I have noticed - as I just did it now this week . . was . . on recalculation of the ticket all the tax codes which remained the same were given equal exchange credit, the new tax codes were charged but the old tax codes (for country no longer applicable) were not refunded. Fare dif was positive ($230) but taxes were less by $100 - but no credit given for that - - which I found strange. Maybe I need to request a manual refund. So - I paid fare dif of $230 and then $70 more of taxes - instead of fare dif of $230 and refund of taxes for around $100.
Jul 21, 2021, 7:59 am
#5
Original Poster
Join Date: Mar 2021
Posts: 764
Ultimately - all they are waiving is change fees and then just doing fare dif charges. One thing I have noticed - as I just did it now this week . . was . . on recalculation of the ticket all the tax codes which remained the same were given equal exchange credit, the new tax codes were charged but the old tax codes (for country no longer applicable) were not refunded. Fare dif was positive ($230) but taxes were less by $100 - but no credit given for that - - which I found strange. Maybe I need to request a manual refund. So - I paid fare dif of $230 and then $70 more of taxes - instead of fare dif of $230 and refund of taxes for around $100.
I`ll have to have a look at my ticket from January which was changed from CDG to CPH. As far as I remember, no additional cost or maby a credit of less then a $?....
I didn`t give it any thoughts at the time, as the CPH-CDG connecting flight would have been out of my pocket, if the flexible booking policy was not there. So guess I was just happy with the arrangement.
Jul 21, 2021, 8:37 pm
#6
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,851
I have an SFO departure to YYZ that was changed to an early morning departure from mid day on a P fare going to BCN, Do you think I can get a free change to LAX instead on the outbound and return?
PS What’s up with the Air Canada phone system? I tried a few times since the weekend dead silence for 30 seconds, then quotes one and a half to two hour waits! yesterday they weren’t even accepting calls (Recording said they’re too busy)
PS What’s up with the Air Canada phone system? I tried a few times since the weekend dead silence for 30 seconds, then quotes one and a half to two hour waits! yesterday they weren’t even accepting calls (Recording said they’re too busy)
Jul 22, 2021, 2:14 am
#7
Original Poster
Join Date: Mar 2021
Posts: 764
I have an SFO departure to YYZ that was changed to an early morning departure from mid day on a P fare going to BCN, Do you think I can get a free change to LAX instead on the outbound and return?
PS What’s up with the Air Canada phone system? I tried a few times since the weekend dead silence for 30 seconds, then quotes one and a half to two hour waits! yesterday they weren’t even accepting calls (Recording said they’re too busy)
PS What’s up with the Air Canada phone system? I tried a few times since the weekend dead silence for 30 seconds, then quotes one and a half to two hour waits! yesterday they weren’t even accepting calls (Recording said they’re too busy)
here is a link:
Air Canada Flash Newsletter
Don`t know about wait times right now? As I´m often calling AC from Europe, I try to call really early in the morning local time (Montreal). I have not encountered long waiting times as far as I remember.
Last edited by Stil; Jul 22, 2021 at 2:25 am