AC Food & Beverage - Business Class - North America (Jul 2021 - ???)
Jul 18, 2022, 11:20 am
#559
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,326
I apologize in advance if there's a proper place to post this, but I did do multiple searches involving "compensation" "complaints" etc... and couldn't find anywhere appropriate.
This weekend, I flew YUL-YYZ return with my wife and son. My wife doesn't "waste" e-ups on that route, but I'm a little e-up rich, so decided to e-up the family at the airport since it was a wide-body (333) and my son would experience a J Pod.. (Accidently booked Award Standard, so it cost me an additional $75ea. Lesson learned)
When we get on board, the SD announces that they will be offering water and pretzels. My son raises his eyebrows and says, "That's it?" I reassure him that he must be talking to the Y cabin. Sure enough, after takeoff, they come around and give everyone a small bag of pretzels, then come back with glasses and a large bottle of water to offer our drink. My son only got 1/3 of the small glass because the bottle was empty. Then they went up front to the galley, and close the curtains. They came back later to pick up glasses and wrappers before 10K feet.. That was our J experience.
Disappointed with the outbound, I decide to try again on the way home just me and my son this time... It was another wide-body. (777). We board and are offered a bottle of water right away. Things are looking up.. Then I see them preparing the KitKat basket... Again, no drinks.. They came out for service with a tray of prefilled water glasses, your choice of Kitkat, chips, almonds etc.. Then back up to the front to close the curtain... No apology, no explanation, just this is what we offer.
Also...
I know that times are very difficult right now, and it was probably due to a catering issue or something out of their control, but I'm out $375 and 25 e-ups.
1. Has anyone had experience with asking for some sort of compensation in a similar case?
2. What was your compensation (if any) or what should I expect as a response?
TIA,
RvR
This weekend, I flew YUL-YYZ return with my wife and son. My wife doesn't "waste" e-ups on that route, but I'm a little e-up rich, so decided to e-up the family at the airport since it was a wide-body (333) and my son would experience a J Pod.. (Accidently booked Award Standard, so it cost me an additional $75ea. Lesson learned)
When we get on board, the SD announces that they will be offering water and pretzels. My son raises his eyebrows and says, "That's it?" I reassure him that he must be talking to the Y cabin. Sure enough, after takeoff, they come around and give everyone a small bag of pretzels, then come back with glasses and a large bottle of water to offer our drink. My son only got 1/3 of the small glass because the bottle was empty. Then they went up front to the galley, and close the curtains. They came back later to pick up glasses and wrappers before 10K feet.. That was our J experience.
Disappointed with the outbound, I decide to try again on the way home just me and my son this time... It was another wide-body. (777). We board and are offered a bottle of water right away. Things are looking up.. Then I see them preparing the KitKat basket... Again, no drinks.. They came out for service with a tray of prefilled water glasses, your choice of Kitkat, chips, almonds etc.. Then back up to the front to close the curtain... No apology, no explanation, just this is what we offer.
Also...
I know that times are very difficult right now, and it was probably due to a catering issue or something out of their control, but I'm out $375 and 25 e-ups.
1. Has anyone had experience with asking for some sort of compensation in a similar case?
2. What was your compensation (if any) or what should I expect as a response?
TIA,
RvR
Contrast that to some narrow-body YOW-YYZ flights (with full J cabins) where I've had time for a second snack, and finished an entire bottle of wine (by the glass).
I'd always expect the snack and a drink of my choice, but "eUpgrades are not guaranteed a meal" blah blah blah. No harm in writing in, because it's certainly good feedback. But I wouldn't expect much.
Jul 18, 2022, 6:06 pm
#560
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,194
I was asked to post this for a friend from his Jazz flight today
Some serious cost cutting on the brie & rest of the cheese plate. He said all plates were similar portions.
Some serious cost cutting on the brie & rest of the cheese plate. He said all plates were similar portions.
Jul 18, 2022, 8:13 pm
#562
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,229
Jul 18, 2022, 11:45 pm
#563
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,438
Jul 19, 2022, 9:22 pm
#564
Join Date: Oct 2012
Location: YVR
Programs: AC E75K, IHG Plat, Bonvoy Tit, HH Silver, BW Gold, Avis President's Club
Posts: 220
I'm already bored with the Ginger Chicken / Tortellini combo. Is the Chicken with Apple/Maple / Gnocchi the replacement or just available on some routes?
Jul 20, 2022, 2:48 pm
#568
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,614
Jul 20, 2022, 2:52 pm
#569
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,614
Fruit was surprisingly fresh YYC-YVR. Omelette or omelette was the choice of course.
SE friend of mine actually finally got a choice of something other than omelette. Frittata or pancakes. Has all the same sides as the omelette though 😂