AC Food & Beverage - Business Class - North America (Jul 2021 - ???)
May 26, 2022, 10:21 am
#496
Join Date: Mar 1999
Location: Alpharetta, GA, USA
Posts: 948
Did exactly this when I was travelling with my 5 year old, he wanted the pizza instead of the chicken korma, and they were happy to oblige, no cost. Plus he also got the rest of the tray, in particular the brownie. YQR-YYZ:
Chicken korma, spinach curry, kale and quinoa salad, brownie
Chicken korma, spinach curry, kale and quinoa salad, brownie
[img]blob:https://www.flyertalk.com/99f38edc-e0fb-4f93-b3c7-c8754c00113e[/img]
Jun 2, 2022, 7:23 pm
#497
Join Date: May 2020
Posts: 141
Tried "Dine on Demand" for the very first time flying YYZ to YVR. Was hoping to push my meal to the latter half of the flight, since I had just gotten off a daytime long-haul flight that served a meal before landing and was hoping to take advantage of some recently setting-in sleepiness, as I did not manage to sleep at all on my first leg.
Flight attendant had no idea what I was talking about when I asked if Dine on Demand was possible, but finally confirmed it was about 30 mins into the flight during the first round of drink service, and gave me instructions to let them know 20-30 mins before I wanted to eat. With that, I went into sleep mode, and finally drifted off into a nice slumber.... only to be awoken by another FA nudging me with a tray of food in their hand some 15-20 minutes later during normal meal service. I was half in a daze, but managed to mumble something about having requesting to eat later to the FA serving the food, who went to check with the initial FA I placed my order/request with. They then came back and said something along the lines of, "well, the food is ready now, and it won't be very good if I set it aside and reheat it later"... then they unlatched my table and dumped my tray down. Wasn't provided with a table cloth, drink, or cutlery, and unfortunately only managed to stomach half of it since I was already full from the previous meal less than a couple hours earlier.
I'm sure this was just a simple miscommunication between the FAs. Didn't put up a fuss since I'm sure it is a PITA for them to heat food separately, but needless to say, I was not overly impressed. At the very minimum, I would've expected a simple apology from the FA who I placed my order/request with, as she was well aware of what happened, but she literally just carried on like it never did.
Flight attendant had no idea what I was talking about when I asked if Dine on Demand was possible, but finally confirmed it was about 30 mins into the flight during the first round of drink service, and gave me instructions to let them know 20-30 mins before I wanted to eat. With that, I went into sleep mode, and finally drifted off into a nice slumber.... only to be awoken by another FA nudging me with a tray of food in their hand some 15-20 minutes later during normal meal service. I was half in a daze, but managed to mumble something about having requesting to eat later to the FA serving the food, who went to check with the initial FA I placed my order/request with. They then came back and said something along the lines of, "well, the food is ready now, and it won't be very good if I set it aside and reheat it later"... then they unlatched my table and dumped my tray down. Wasn't provided with a table cloth, drink, or cutlery, and unfortunately only managed to stomach half of it since I was already full from the previous meal less than a couple hours earlier.
I'm sure this was just a simple miscommunication between the FAs. Didn't put up a fuss since I'm sure it is a PITA for them to heat food separately, but needless to say, I was not overly impressed. At the very minimum, I would've expected a simple apology from the FA who I placed my order/request with, as she was well aware of what happened, but she literally just carried on like it never did.
Last edited by Denguin; Jun 2, 2022 at 7:47 pm
Jun 5, 2022, 10:06 am
#498
Join Date: Dec 2019
Programs: AC E35K. RAM GOLD/ OWS
Posts: 39
Bad Veal on a plane? Surely not
AC119 YYZ-YVR on Tuesday.
I got excited seeing veal on the menu. It sounded great and I was a little hungover so I forgot to stick to a simple pasta and also lower my expectations!
it was awful.
broccoli was cooked to almost liquid form.
the little mushroom sauce I found was tasty.
The Thai chicken wraps in the Air Canada Cafe were infinitely better.
The wine and Kit Kats were on point though!
I got excited seeing veal on the menu. It sounded great and I was a little hungover so I forgot to stick to a simple pasta and also lower my expectations!
it was awful.
broccoli was cooked to almost liquid form.
the little mushroom sauce I found was tasty.
The Thai chicken wraps in the Air Canada Cafe were infinitely better.
The wine and Kit Kats were on point though!
Jun 7, 2022, 2:57 am
#502
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
YYC-YWG
6/1
No options existed. It was would you like the pre-boxed smoked salmon and potato salad, or nothing. I chose nothing. [expletive removed] but absolutely pitiful.
6/1
No options existed. It was would you like the pre-boxed smoked salmon and potato salad, or nothing. I chose nothing. [expletive removed] but absolutely pitiful.
Jun 7, 2022, 3:04 am
#503
Join Date: Dec 2017
Location: YXU
Programs: AC SE100K, Marriott Bonvoy Titanium Elite, IHG Platinum Elite
Posts: 326
FA: "Would you like something to eat?"
Me: "What are my options?"
FA: "Yes or no."
Jun 7, 2022, 3:07 am
#504
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
Jun 7, 2022, 9:42 am
#505
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
You're talking about shorthaul routes... They've never had more than one option. If you need something different, order the SPML.
Jun 9, 2022, 11:48 am
#507
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I'm sure this was just a simple miscommunication between the FAs. Didn't put up a fuss since I'm sure it is a PITA for them to heat food separately, but needless to say, I was not overly impressed. At the very minimum, I would've expected a simple apology from the FA who I placed my order/request with, as she was well aware of what happened, but she literally just carried on like it never did.
But everything is always your fault, always. That's AC's new motto.
Jun 9, 2022, 2:04 pm
#508
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
Jun 9, 2022, 5:03 pm
#509
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
I'm sure this was just a simple miscommunication between the FAs. Didn't put up a fuss since I'm sure it is a PITA for them to heat food separately, but needless to say, I was not overly impressed. At the very minimum, I would've expected a simple apology from the FA who I placed my order/request with, as she was well aware of what happened, but she literally just carried on like it never did.
Last time I tried this was YVR-EWR just pre-covid. Was full from the lounge and tired from a 4am wakeup call. Still woken up during regular meal service. At least the SD was extremely apologetic.
Jun 9, 2022, 5:26 pm
#510
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,614
wow I used to fly this route 10x+ a year and they used to have a cold but solid full meal on the CRJ. It was pretty impressive for a sub 2 hour flight on an RJ. Sad to see the downgrade..