[OVER 48 HOURS FROM DEPARTURE] AC changed/cancelled my flight. What are my options?
Jul 1, 2022, 4:44 pm
#391
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
I agree it's not definitive - but as the OP has a business ticket on an international (signature class) flight, then they would probably be entitled to concierge access, do you agree? I know there is no concierge in SAN, but if they take the flight to YUL and misconnect there, then the YUL concierge should be able to help them at that point.
So I'd actually say they would probably not be entitled.
Jul 1, 2022, 4:45 pm
#392
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,153
Jul 1, 2022, 5:16 pm
#393
Join Date: Dec 2008
Location: LAX
Programs: UA
Posts: 119
All I'm saying is that the only documentation on concierge access has not been updated since before there were flexible Aeroplan bookings. Maybe they intend for you to have access, maybe not.
Either way, you're correct that at SAN, as a non-SE, it's a moot point, since they don't have a concierge.
Either way, you're correct that at SAN, as a non-SE, it's a moot point, since they don't have a concierge.
Air Canada Signature Class customers travelling on an Air Canada-operated flight (to Europe, Asia and South America) originally booked and ticketed in the following booking classes will be eligible for access to the Air Canada Signature Suite: J, C, D, Z, P. Only Aeroplan flight rewards booked as a Business Class Flexible Reward or a First Class Flexible Reward in J, C, D, Z, P, I booking classes are eligible for access.
And- on the concierge service page for International Business Class:
Concierge Service
Eligibility: Customers on an Air Canada-operated flight originally booked and ticketed in Air Canada Signature Class (J, C, D, Z or P class) or on Aeroplan Business Class Flexible Reward are eligible for select concierge services.Last edited by alwaysflyingLA; Jul 1, 2022 at 5:23 pm
Jul 1, 2022, 5:35 pm
#394
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Join Date: Jun 2003
Location: YYC
Posts: 23,791
Jul 1, 2022, 6:22 pm
#395
Join Date: Jul 2021
Location: Washington DC
Posts: 16
Jul 1, 2022, 8:26 pm
#396
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Join Date: Sep 2012
Location: SFO
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Posts: 44,302
So yes, business flexible is eligible, but it's irrelevant at SAN. And honestly good luck at YUL on an ITI connection.
Jul 1, 2022, 8:34 pm
#397
Join Date: Feb 2002
Location: San Diego, CA
Programs: SPG Platinum, HH Diamond, MR/RC Plat, KLM Plat, AS MVPG75K, UA Gold
Posts: 229
Thanks all. This sounds like it will be a wonderful flight getting to Barcelona on AC. I will very much be looking forward to my AF La Premier return!
Jul 1, 2022, 9:48 pm
#398
Join Date: Apr 2016
Posts: 609
Thanks PDXbased1K for bringing this to my attention as a not-SE with a Business Flexible booking. I was with the Cow in assuming Business Flexible tickets don't have concierge access since this site says otherwise: https://www.aircanada.com/ca/en/aco/...-services.html, but I guess it does. And I'm sure the actual concierge will say something else since they work at the airport. 
Jul 2, 2022, 11:49 pm
#399
Join Date: Jul 2008
Posts: 195
Routing through Japan
I have a ANA flight from Perth connecting in Japan to an AC flight to YVR. If I read the ANA website correctly the Perth flight is currently suspended with the possibility it may be operating in time for our flight in November.
My question is, in the event the ANA flight remains suspended, will Aeroplan reroute us or simply cancel.
My question is, in the event the ANA flight remains suspended, will Aeroplan reroute us or simply cancel.
Jul 3, 2022, 7:01 am
#400
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,293
I have a ANA flight from Perth connecting in Japan to an AC flight to YVR. If I read the ANA website correctly the Perth flight is currently suspended with the possibility it may be operating in time for our flight in November.
My question is, in the event the ANA flight remains suspended, will Aeroplan reroute us or simply cancel.
My question is, in the event the ANA flight remains suspended, will Aeroplan reroute us or simply cancel.
You ll have to call in, and if you can get thru, they will reroute you
Jul 3, 2022, 9:10 am
#401
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,791
I have a ANA flight from Perth connecting in Japan to an AC flight to YVR. If I read the ANA website correctly the Perth flight is currently suspended with the possibility it may be operating in time for our flight in November.
My question is, in the event the ANA flight remains suspended, will Aeroplan reroute us or simply cancel.
My question is, in the event the ANA flight remains suspended, will Aeroplan reroute us or simply cancel.
You have a ticket, you have a contract. Airlines are not supposed to cancel unilaterally. True that schedule i not part of the contract, nd thst rescheduling does not suit you, you might accept a cancellation as possibly suggested by the airline. But let us keep a sense of perspective here. Don't lower your pants until that's the least bad scenario.
Jul 4, 2022, 1:11 am
#403
Join Date: Nov 2018
Location: San Francisco
Programs: DL
Posts: 466
Sorry if this is the wrong thread... I am booked on SFO/YYZ/FCO for Tuesday with a 1 hour connection; AC740 to YYZ and AC890 to FCO. It appears that this connection has been literally impossible for the past two weeks, as the first segment has been delayed 2+ hours every single day and while the second segment was sometimes delayed as well, it would be very tough to make it.
I am on an Economy Latitude fare, in J via eUpgrades and I did not want to risk an economy downgrade, so I decided to just book a new route on LH via LifeMiles. I still need to use my return flight on AC though, and presumably now need to cancel the AC outbound. Is AC going to give me any trouble doing this (reprice?), and do I need to call Aeroplan (currently closed) or can I call AC directly? Can I just miss the flight and call later, or do I risk cancellation if I don't call before the outbound departs? I could wait for it to be officially delayed as well, if that would get me anything.
Sorry for all the questions, I don't often fly AC! I have 25k status at least.
I am on an Economy Latitude fare, in J via eUpgrades and I did not want to risk an economy downgrade, so I decided to just book a new route on LH via LifeMiles. I still need to use my return flight on AC though, and presumably now need to cancel the AC outbound. Is AC going to give me any trouble doing this (reprice?), and do I need to call Aeroplan (currently closed) or can I call AC directly? Can I just miss the flight and call later, or do I risk cancellation if I don't call before the outbound departs? I could wait for it to be officially delayed as well, if that would get me anything.
Sorry for all the questions, I don't often fly AC! I have 25k status at least.
Jul 4, 2022, 6:14 am
#404
Join Date: Dec 2014
Location: YWG/LHR
Programs: Aeroplan-SE-2018-23
Posts: 211
I would switch to the 7:45 am to YUL - you have 3 hour buffer to get the flight to FCO.
The 7:45 has been arriving less than an hour late for the last week (Flightaware)
The AC892 to FCO has also been leaving an hour late or more for the last week.
You will end up arriving slightly before your YYZ-FCO flight.
Also, YUL has an easy international connection and great fresh food in the lounge.
The 7:45 has been arriving less than an hour late for the last week (Flightaware)
The AC892 to FCO has also been leaving an hour late or more for the last week.
You will end up arriving slightly before your YYZ-FCO flight.
Also, YUL has an easy international connection and great fresh food in the lounge.
